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Episode 4: crash on startup.

TxdoHawkTxdoHawk
edited May 2007 in Game Support
I'm a Season 1 subscriber. Having recently read that the memory leak in Episode 4 had been fixed, I re-downloaded and reinstalled Abe Lincoln Must Die. However, now when I try to run the game it immediately crashes with the following error details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Sam and Max - Abe Lincoln Must Die.exe
Application Version: 0.0.0.0
Application Timestamp: 45dce523
Fault Module Name: StackHash_8224
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000096
Exception Offset: 002632fa
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 8224
Additional Information 2: b99d7de86024fc571afe8ba889e4c290
Additional Information 3: ad30
Additional Information 4: 2e85367c3ead849b091a43d149820cb6

I'm running Vista Ultimate 32-bit. I want to emphasize that the game was working before this (albeit with the memory leak problems many encountered), and the only major change to my operating system since then was installation of the ASIO4All audio driver, which I have since uninstalled after running into this problem, but it didn't help.

Let me know if there is any other info I can gather. Is there some way to get the game to dump a .log file of some kind, so I can figure out what is causing it to crash?

Comments

  • KevinKevin Telltale Alumni
    edited April 2007
    Sorry to hear things aren't working well for you. The leak problem was actually in Episode3, and has not yet been patched. Episode4 hasn't been updated since it's release, so if it worked on your machine before, it should still work now. I'm afraid the only thing that could have changed is something on your machine. Perhaps it is something related to the audio driver.

    Kevin
  • PhillPhill
    edited May 2007
    Kevin wrote: »
    Sorry to hear things aren't working well for you. The leak problem was actually in Episode3, and has not yet been patched. Episode4 hasn't been updated since it's release, so if it worked on your machine before, it should still work now. I'm afraid the only thing that could have changed is something on your machine. Perhaps it is something related to the audio driver.

    Kevin

    I have the same problem in episode 5: Reality 2.0!
    Guys, if we buy the all Season of Sam & Max, we must have support and solution to this problem!
    Please, help me! I wanna play!

    Problem Signature:
    Problem Event Name: APPCRASH
    Application Name: Sam and Max - Reality 2.0.exe
    Application Version: 0.0.0.0
    Application Timestamp: 4611ea36
    Fault Module Name: Sam and Max - Reality 2.0.exe
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 4611ea36
    Exception Code: c0000005
    Exception Offset: 0072e0e1
    OS Version: 6.0.6000.2.0.0.768.2
    Locale ID: 2070
    Additional Information 1: 8d13
    Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
    Additional Information 3: 8d13
    Additional Information 4: cdca9b1d21d12b77d84f02df48e3431
  • EmilyEmily Telltale Alumni
    edited May 2007
    When do you get the error message? Did you have any trouble with any of the other episodes? What are your system specs?

    We do our best to help people troubleshoot problems with our games, but often crashes are due to problems with the individual machine, which makes it tough to figure out what's wrong. If we can't reproduce it, it's hard to fix it. ;)

    Please launch episode 4 and see if the same thing happens. If so and episode 4 worked for you previously, then let's figure out what's changed on the computer since then.
This discussion has been closed.