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BTTF2 Won't Launch - Windows 7

misterrachelmisterrachel
edited August 2011 in Game Support
When I try to start Back To The Future, Episode 2, I receive an error that says it has stopped working. Here are the details:

Problem Event Name: APPCRASH
Application Name: BackToTheFuture102.exe
Application Version: 2011.2.15.54348
Application Timestamp: 4d5b03b2
Fault Module Name: BackToTheFuture102.exe
Fault Module Version: 2011.2.15.54348
Fault Module Timestamp: 4d5b03b2
Exception Code: c0000005
Exception Offset: 0015c590
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


I am using Windows 7 (64-bit) and have tried the usual fixes, ie: Running as administrator, running in the various compatibility modes

Comments

  • misterrachelmisterrachel
    edited August 2011
    BTW, I also tried installing Episode 3 with the same result.
  • DjNDBDjNDB Moderator
    edited August 2011
    Episode 1 works though?
    Also, can you please post a dxdiag log?

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.
  • misterrachelmisterrachel
    edited August 2011
    Here's the dxdiag log. No, I played Episode One and Two on this computer when I had Vista installed. Now that I have 7 installed, they don't work.

    Thanks!
    DjNDB wrote: »
    Episode 1 works though?
    Also, can you please post a dxdiag log?

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.
  • FrostbyteFrostbyte
    edited August 2011
    Your video drivers are a couple years our of date, so an update from the AMD site might help.

    You can also try resetting the video settings as outlined here.
  • misterrachelmisterrachel
    edited August 2011
    I'm updated as far as it will allow. I also, tried resetting the video settings, to no avail.
    Frostbyte wrote: »
    Your video drivers are a couple years our of date, so an update from the AMD site might help.

    You can also try resetting the video settings as outlined here.
  • DjNDBDjNDB Moderator
    edited August 2011
    misterrachel wrote: »
    I'm updated as far as it will allow. I also, tried resetting the video settings, to no avail.

    Laptops are always difficult with driver support :-/

    Have you tried updating it with these graphics drivers from AMD yet?

    Also make sure to run the DirectX updater.


    Finding a newer sound driver is a little more difficult though, because it's a Conexant device, and they don't provide drivers themselves.
  • misterrachelmisterrachel
    edited August 2011
    DjNDB wrote: »
    Laptops are always difficult with driver support :-/

    Have you tried updating it with these graphics drivers from AMD yet?

    Also make sure to run the DirectX updater.


    Finding a newer sound driver is a little more difficult though, because it's a Conexant device, and they don't provide drivers themselves.

    I've tried the above graphics update, but it refuses to install, saying that it isn't the right update. I've updated DirectX as far as it will go.
  • DjNDBDjNDB Moderator
    edited August 2011
    misterrachel wrote: »
    I've tried the above graphics update, but it refuses to install, saying that it isn't the right update. I've updated DirectX as far as it will go.

    I see. AMD Excludes Toshiba notebooks in the Release notes.

    Did you download the games from TTG, Steam or somewhere else?
    Do you have any Security Software running?

    You could also try a clean boot:

    Booting clean in Windows Vista / 7:
    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. Click on OK
    8. Click Restart.
    9. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer
  • misterrachelmisterrachel
    edited August 2011
    I downloaded it from TTG. I did try the clean boot method early on, with no luck. The strange thing, is that these games worked on this same laptop when I previously had Vista installed.
    DjNDB wrote: »
    I see. AMD Excludes Toshiba notebooks in the Release notes.

    Did you download the games from TTG, Steam or somewhere else?
    Do you have any Security Software running?

    You could also try a clean boot:

    Booting clean in Windows Vista / 7:
    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. Click on OK
    8. Click Restart.
    9. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer
  • DjNDBDjNDB Moderator
    edited August 2011
    Does Toshiba officially support Windows 7 on your notebook?
    What is the exact Model Number? (Especially the part after "Satellite P305D" )
  • misterrachelmisterrachel
    edited August 2011
    P305d-s8828
    DjNDB wrote: »
    does toshiba officially support windows 7 on your notebook?
    What is the exact model number? (especially the part after "satellite p305d" )
  • DjNDBDjNDB Moderator
    edited August 2011
    You could try if installing the Sound driver for your model changes anything.
  • misterrachelmisterrachel
    edited August 2011
    Did this, but still no luck.
    DjNDB wrote: »
    You could try if installing the Sound driver for your model changes anything.
  • DjNDBDjNDB Moderator
    edited August 2011
    I am running out of safe ideas here.

    You could try installing a modded version of the latest AMD Graphics driver, but it might have side effects and you should only do so if you know how to fix stuff in case it goes wrong.
This discussion has been closed.