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Trouble running Sam & Max

Sandra659Sandra659
edited October 2011 in Game Support
I just purchased Sam & Max The Devil's Playhouse (from a shop), but when I try to play it tells me the application failed to initialise properly. I have been through the FAQ's, and my computer has all the system requirements. What can I do?

Comments

  • DjNDBDjNDB Moderator
    edited October 2011
    Can you please post a dxdiag file?

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.
  • Sandra659Sandra659
    edited October 2011
    What do you need this for?
  • DjNDBDjNDB Moderator
    edited October 2011
    Sandra659 wrote: »
    What do you need this for?

    It contains information about your computer, that can help us fix the problem.

    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)

    Card name: NVIDIA GeForce 8400 GS
    Driver Date/Size: 8/2/2008 12:20:00, 6049536 bytes

    Description: Realtek HD Audio output
    Date and Size: 1/20/2009 18:53:06, 5027840 bytes

    Your Windows and Drivers are not up to date.

    I recommend you to install Windows XP Service Pack 3 and afterwards enable automatic windows updates by running the Fix it tool or doing it manually.


    More importantly, please install the latest Graphics driver and Sound driver.
    The old drivers are most likely what keeps the game from running.
  • Sandra659Sandra659
    edited October 2011
    Thanks :)

    The sound driver link doesn't work. Where should I go?
  • DjNDBDjNDB Moderator
    edited October 2011
    Sandra659 wrote: »
    The sound driver link doesn't work. Where should I go?

    The site seems to be down temporarily. You can download it from here too.
  • Sandra659Sandra659
    edited October 2011
    I have done all of that, but the game is still not working. It still comes up with the following message:


    The application failed to initialize properly (Oxc0150002).

    I downloaded the demo, and that worked fine.
  • DjNDBDjNDB Moderator
    edited October 2011
    Installing the Microsoft Visual C++ 2005 SP1 Redistributable Package should fix that.
  • Sandra659Sandra659
    edited October 2011
    No, still the same message.
  • DjNDBDjNDB Moderator
    edited October 2011
    That's odd.

    Just to cover them both you could also try the Microsoft Visual C++ 2008 SP1 Redistributable Package.


    Also, could you please attach a new dxdiag, so i can see the latest state?
  • Sandra659Sandra659
    edited October 2011
    It works! Yay, that last bit did it. Thanks heaps!
  • DjNDBDjNDB Moderator
    edited October 2011
    You're welcome.
This discussion has been closed.