Problems launching Jurassic Park game...

edited November 2011 in Game Support
I have downloaded and installed my digital copy of the game, but when i attempt to launch the game it keeps saying that i have to be connected to the internet to launch...Clearly im connected to the internet, and my firewall is not blocking the game, SO WTF?!

Comments

  • edited November 2011
    i have a 40mbps dsl hook up.... i dont see what the issue is please help!!
  • edited November 2011
    hmm... try running it in admin.. I know some people had some problems with the back to the future launcher and that seemed to fix it.
  • edited November 2011
    Irishmile wrote: »
    hmm... try running it in admin.. I know some people had some problems with the back to the future launcher and that seemed to fix it.

    i take it back, now its just stuck loading on the same screen but it says im connected now.
  • edited November 2011
    No problem.. I'm still waiting for my download to finish... cant wait to play.
  • edited November 2011
    i dont know what to do, but its just stuck on the same screen not frozen or locked up just says loading...
  • edited November 2011
    wolf_blitz wrote: »
    i have a 40mbps dsl hook up.... i dont see what the issue is please help!!

    I thought DSL technology maxed out at 9Mb/sec?
  • edited November 2011
    xbskid wrote: »
    I thought DSL technology maxed out at 9Mb/sec?

    no. but thats besides the point i can run bf3 online on my 360 with my internet connection just fine with no lag so i just need to know whats wrong with my game it just sits there on the loading screen.
  • edited November 2011
    Did you try running it as an admin?
  • edited November 2011
    Did you try running it as an admin?

    yes i did, like i said it only gets me past the part that says i am offline, now it just says loading... on the right hand side of the screen that first comes up when you right click on the exe file and run as administrator.
  • edited November 2011
    Can you provide me with a DXDiag file, please?

    To send a DXDiag, click the Start menu, click Run, and then type in DXDiag and press enter. After it loads, click Save All Information and save the file where you'll be able to easily find it. Open the file and then press Ctrl+A followed by Ctrl+C to copy the contents of the file, and then include that in a reply.
  • edited November 2011
    Can you provide me with a DXDiag file, please?

    To send a DXDiag, click the Start menu, click Run, and then type in DXDiag and press enter. After it loads, click Save All Information and save the file where you'll be able to easily find it. Open the file and then press Ctrl+A followed by Ctrl+C to copy the contents of the file, and then include that in a reply.

    i tried to put the file as an attachment but it was too big, but here it is.

    System Information
    Time of this report: 11/15/2011, 17:18:11
    Machine name: LONEWOLF
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)
    Language: English (Regional Setting: English)
    System Manufacturer: eMachines
    System Model: EL1352G
    BIOS: Default System BIOS
    Processor: AMD Sempron(tm) 145 Processor, ~2.8GHz
    Memory: 2048MB RAM
    Available OS Memory: 2048MB RAM
    Page File: 1536MB used, 2557MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: NVIDIA GeForce 8400GS
    Manufacturer: NVIDIA
    Chip type: GeForce 8400GS
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_10C3&SUBSYS_066D10DE&REV_A2
    Display Memory: 1234 MB
    Dedicated Memory: 466 MB
    Shared Memory: 767 MB
    Current Mode: 1280 x 960 (32 bit) (75Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: PTS03DB
    Native Mode: unknown
    Output Type: HD15
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 8.17.0012.8562 (English)
    Driver Version: 8.17.12.8562
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 10/15/2011 00:53:00, 15693120 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-5383-11CF-1C52-61261CC2C535}
    Vendor ID: 0x10DE
    Device ID: 0x10C3
    SubSys ID: 0x066D10DE
    Revision ID: 0x00A2
    Driver Strong Name: oem23.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.8562:pci\ven_10de&dev_10c3
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
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    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10250394&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6045 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 2/9/2010 07:28:22, 2269600 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Sound Capture Devices

    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x10DE, 0x03F1
    | Matching Device ID: usb\root_hub
    | Service: usbhub

    Gameport Devices

    PS/2 Devices
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + Microsoft PS/2 Mouse
    | Matching Device ID: *pnp0f03
    | Service: i8042prt
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 251.0 GB
    Total Space: 464.5 GB
    File System: NTFS
    Model: Hitachi HDS721050CLA SCSI Disk Device

    Drive: D:
    Model: ATAPI DVD A DH16ABSH SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

    System Devices
    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_10DE&DEV_03F1&SUBSYS_03941025&REV_A3\3&267A616A&0&10
    Driver: n/a

    Name: PCI Express standard Root Port
    Device ID: PCI\VEN_10DE&DEV_03E8&SUBSYS_03941025&REV_A2\3&267A616A&0&48
    Driver: n/a

    Name: NVIDIA GeForce 8400GS
    Device ID: PCI\VEN_10DE&DEV_10C3&SUBSYS_066D10DE&REV_A2\4&9D600E5&0&0048
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_10DE&DEV_03F0&SUBSYS_03941025&REV_A2\3&267A616A&0&28
    Driver: n/a

    Name: PCI standard ISA bridge
    Device ID: PCI\VEN_10DE&DEV_03E0&SUBSYS_03941025&REV_A2\3&267A616A&0&08
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_10DE&DEV_0BE3&SUBSYS_066D10DE&REV_A1\4&9D600E5&0&0148
    Driver: n/a

    Name: NVIDIA nForce 10/100/1000 Mbps Ethernet
    Device ID: PCI\VEN_10DE&DEV_03EF&SUBSYS_80001025&REV_A2\3&267A616A&0&38
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
    Driver: n/a

    Name: NVIDIA nForce Serial ATA Controller
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    Driver: n/a

    Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_10DE&DEV_03EC&SUBSYS_03941025&REV_A2\3&267A616A&0&30
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
    Driver: n/a

    Name: NVIDIA nForce Serial ATA Controller
    Device ID: PCI\VEN_10DE&DEV_03F6&SUBSYS_03941025&REV_A2\3&267A616A&0&40
    Driver: n/a

    Name: NVIDIA nForce PCI System Management
    Device ID: PCI\VEN_10DE&DEV_03EB&SUBSYS_03941025&REV_A2\3&267A616A&0&09
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03F5&SUBSYS_03941025&REV_A2\3&267A616A&0&0A
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03EA&SUBSYS_03941025&REV_A1\3&267A616A&0&00
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_03F3&SUBSYS_03941025&REV_A1\3&267A616A&0&20
    Driver: n/a

    Name: PCI Express standard Root Port
    Device ID: PCI\VEN_10DE&DEV_03E9&SUBSYS_03941025&REV_A2\3&267A616A&0&60
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_10DE&DEV_03F2&SUBSYS_03941025&REV_A3\3&267A616A&0&11
    Driver: n/a

    Name: PCI Express standard Root Port
    Device ID: PCI\VEN_10DE&DEV_03E9&SUBSYS_03941025&REV_A2\3&267A616A&0&58
    Driver: n/a

    DirectShow Filters

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16597
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3538.0513
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3538.0513
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16490
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16490
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    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Indeo® video 5.10 Compression Filter,0x00200000,1,1,IR50_32.DLL,5.2562.0015.0055
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    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16724
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16490
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16490
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16490
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.20584
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16490
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16490
    File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3538.0513
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
    File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.20584
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.20584
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16490
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.20584
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16490
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16490
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16724
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16490
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16490
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16490
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.20574
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.
  • edited November 2011
    HAHAHAHAHAHA..... EMACHINES!!!!!

    theres your first problem
  • edited November 2011
    HAHAHAHAHAHA..... EMACHINES!!!!!

    theres your first problem

    if i wanted to debate with you about brand of machines i would of gone somewhere else i just need to know what the issue is and if i can fix it or not.
  • edited November 2011
    Can you try running in Vista compatibility mode and let me know if that makes any difference for you, please?
  • edited November 2011
    Can you try running in Vista compatibility mode and let me know if that makes any difference for you, please?

    same thing still.
  • edited November 2011
    Are you using a proxy server, or do you have a firewall that might be blocking access to the game? Also, are you trying to download it from a school network?
  • edited November 2011
    Im haveing a problem similar to that only when I had placed my order for the first episode today I tried to download it but I couldnt launch it or install it. Help!
  • edited November 2011
    Joel1202 wrote: »
    Im haveing a problem similar to that only when I had placed my order for the first episode today I tried to download it but I couldnt launch it or install it. Help!

    Do you have a zip opener? If you did, run the install. If it doesn't work, then delete the .rar and download another file.

    If your stuck opening it, then download WinRAR, it's a handy program for these things.
  • edited November 2011
    I couldnt even get the link. Dats what im tryin 2 say!
This discussion has been closed.