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[JP] Steam Resolution Setting File

DabruuzerDabruuzer
edited February 2012 in Game Support
I tried to set the resolution (up) to my usual 1680 x 1050, but since there was no drop box, I had to click the arrows to find it. Well, I must have hit a resolution my monitor does not support, as now I can't see the screen any more to continue to my resolution. Firstly, a big "tsk tsk" for not having a drop box, and second, how do I manually set resolution? Anyone know where the config file is?

Comments

  • puzzleboxpuzzlebox Telltale Alumni
    edited November 2011
    The config file is prefs.prop, but I don't think it's human readable.
  • DabruuzerDabruuzer
    edited November 2011
    puzzlebox wrote: »
    The config file is prefs.prop, but I don't think it's human readable.

    Hmmm... that file doesn't even exist in any search I run. Any idea where it may be?
  • puzzleboxpuzzlebox Telltale Alumni
    edited November 2011
    Same place as your saved games. At least that's where it lived and that's what it was called with previous Telltale games - I've no way of confirming right now as I'm still downloading JP myself. I'll check back as soon as I can.
  • pmzanettipmzanetti
    edited November 2011
    same problem, tried changing the resolution, now stuck with a black screen.

    :-(
  • supersleuthsupersleuth
    edited November 2011
    I had the black screen to begin with.I will admit that my computer isnt the best when it comes to graphics but I have been able to play tt games on the lowest resolution setting before now. But again no drop box.
  • drockhazendrockhazen
    edited November 2011
    Same thing happened to me. I switched the resolution and now I can't get back into the game. I swear with stupid little bugs like this Telltale didn't test their game. If you switch resolutions "real" games will give you a chance to see if the resolution works, otherwise the game will revert back to the original working resolution. Looks like I'll have to wait until tomorrow until someone at Telltale is working to try to fix this issue.

    So far I give Telltale a huge F! I'm a big fan of Jurassic Park and I was looking forward to playing this game. Maybe I should ask for a refund and not waste my time.
  • MikeMike
    edited November 2011
    You can delete the prefs.prop file under Documents\Telltale Games\Jurassic Park The Game to reset the graphics options. That issue is going to be looked into further first thing in the morning, and I apologize for the inconvenience.
  • supersleuthsupersleuth
    edited November 2011
    Thing is I couldnt adjust it in the first place. Are the login and menu screens supposed to be black? I only ask because there was a background to all of the other log in screens for sam and max and bttf.
  • drockhazendrockhazen
    edited November 2011
    I tried deleting that file and it didn't work. Everytime I start the game the screen goes black and my monitor flashes un supported resolution. I could change the resolution the first time I installed the game.
  • drockhazendrockhazen
    edited November 2011
    I think the setting files are saved online or something. I went and deleted the entire folder under documents and when I restarted the game all the files came right back.
  • puzzleboxpuzzlebox Telltale Alumni
    edited November 2011
    Give this a go: right-click the launcher exe, go to Properties -> Compatibility, and tick "Run in 640x480 screen resolution".
  • drockhazendrockhazen
    edited November 2011
    Didn't work.
  • puzzleboxpuzzlebox Telltale Alumni
    edited November 2011
    Is there anything under "C:\Program Files\Steam\steamapps\your account name\JP" (or similar kind of path)?
  • drockhazendrockhazen
    edited November 2011
    I didn't use steam for my download. I downloaded it from Telltale's website.
  • MikeMike
    edited November 2011
    The prefs.prop file may be under Documents\Telltale Games\Jurassic Park the Game if you're using Windows 7.

    For XP, I believe the file is under My Documents\Telltale Games\Jurassic Park the Game
  • puzzleboxpuzzlebox Telltale Alumni
    edited November 2011
    What happens if you delete everything inside the prefs.prop file? i.e. you'll still have a file called prefs.prop, but it's blank inside.
  • drockhazendrockhazen
    edited November 2011
    I deleted that file and it didn't fix my problem. The game still wont load. I can hear the menu music just fine. Worked fine before I changed resolutions.
  • drockhazendrockhazen
    edited November 2011
    THAT WORKED!!! Thanks puzzlebox!!! Delete everything in the prefs.prop file and the game will start in a windowed mode. Your awesome!
  • puzzleboxpuzzlebox Telltale Alumni
    edited November 2011
    Woo yeah!! Glad we got there. :)
  • drockhazendrockhazen
    edited November 2011
    Thanks again. So far game is great.
  • DabruuzerDabruuzer
    edited November 2011
    Deleted prefs.prop - no change. Settings must be saved online or something. So game = unplayable with a black, unsupported resolution, screen.
  • DjNDBDjNDB Moderator
    edited November 2011
    Dabruuzer wrote: »
    Deleted prefs.prop - no change. Settings must be saved online or something. So game = unplayable with a black, unsupported resolution, screen.

    Please try pressing Alt-Enter while the screen is black. It should set the game to windowed mode and show the graphics properly again.
    While in windowed mode you can switch through the resolutions faster, and your monitor shouldn't care about the unsupported resolutions in between.
    Once you have found the resolution of your choice, you can press Alt-Enter again to see if it works in Fullscreen too.
  • BoviveBovive
    edited November 2011
    This was really a silly design to make you scroll through (and apply each time) the resolutions. Drop down box ftw.
  • tehgatestehgates
    edited November 2011
    run regedit

    HKEY_CURRENT_USER\Software\Telltale Games\JPGraphics
    or
    HKEY_LOCAL_MACHINE\SOFTWARE\Telltale Games\JPGraphics

    change ResX and ResY to what you need
  • supersleuthsupersleuth
    edited November 2011
    So I have done all of the things on this thread and still no change. The background is black with the menu. The opening chase scene has a shadow holding the shaving cream can. Also, I cannot see the commands to do things while she is running. There are just black boxes over them. The only things I can see at all are some plants and fog. The rest are just black boxes hanging in the air.
  • DjNDBDjNDB Moderator
    edited November 2011
    supersleuth wrote: »
    So I have done all of the things on this thread and still no change. The background is black with the menu.

    That's a different issue than having set a resolution that the monitor doesn't support.
    Would you please post a dxdiag log:

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.
  • supersleuthsupersleuth
    edited November 2011
    Ok here it is

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    Driver: C:\Windows\system32\DRIVERS\nvstor32.sys, 10.03.0000.0021 (English), 1/25/2008 07:02:02, 140832 bytes
    Driver: C:\Windows\system32\nvraidco.dll, 10.03.0000.0021 (English), 1/25/2008 06:48:56, 360448 bytes
    Driver: C:\Windows\system32\nvraiins.dll, 10.03.0000.0021 (English), 1/25/2008 06:48:56, 360448 bytes
    Driver: C:\Windows\system32\NvRCoAr.dll, 10.03.0000.0021 (Arabic), 1/25/2008 06:48:26, 37376 bytes
    Driver: C:\Windows\system32\NvRCoCs.dll, 10.03.0000.0021 (Czech), 1/25/2008 06:48:26, 37376 bytes
    Driver: C:\Windows\system32\NvRCoDa.dll, 10.03.0000.0021 (Danish), 1/25/2008 06:48:28, 37888 bytes
    Driver: C:\Windows\system32\NvRCoDe.dll, 10.03.0000.0021 (German), 1/25/2008 06:48:28, 37888 bytes
    Driver: C:\Windows\system32\NvRCoEl.dll, 10.03.0000.0021 (Greek), 1/25/2008 06:48:28, 38400 bytes
    Driver: C:\Windows\system32\NvRCoEng.dll, 10.03.0000.0021 (English), 1/25/2008 06:48:28, 37376 bytes
    Driver: C:\Windows\system32\NvRCoENU.dll, 10.03.0000.0021 (English), 1/25/2008 06:48:30, 37376 bytes
    Driver: C:\Windows\system32\NvRCoEs.dll, 10.03.0000.0021 (Spanish), 1/25/2008 06:48:30, 38400 bytes
    Driver: C:\Windows\system32\NvRCoEsm.dll, 10.03.0000.0021 (Spanish), 1/25/2008 06:48:30, 38400 bytes
    Driver: C:\Windows\system32\NvRCoFi.dll, 10.03.0000.0021 (Finnish), 1/25/2008 06:48:30, 37888 bytes
    Driver: C:\Windows\system32\NvRCoFr.dll, 10.03.0000.0021 (French), 1/25/2008 06:48:32, 38400 bytes
    Driver: C:\Windows\system32\NvRCoHe.dll, 10.03.0000.0021 (Hebrew), 1/25/2008 06:48:32, 36864 bytes
    Driver: C:\Windows\system32\NvRCoHu.dll, 10.03.0000.0021 (Hungarian), 1/25/2008 06:48:32, 37888 bytes
    Driver: C:\Windows\system32\NvRCoIt.dll, 10.03.0000.0021 (Italian), 1/25/2008 06:48:32, 38400 bytes
    Driver: C:\Windows\system32\NvRCoJa.dll, 10.03.0000.0021 (Japanese), 1/25/2008 06:48:34, 36352 bytes
    Driver: C:\Windows\system32\NvRCoKo.dll, 10.03.0000.0021 (Korean), 1/25/2008 06:48:34, 35840 bytes
    Driver: C:\Windows\system32\NvRCoNl.dll, 10.03.0000.0021 (Dutch), 1/25/2008 06:48:34, 37888 bytes
    Driver: C:\Windows\system32\NvRCoNo.dll, 10.03.0000.0021 (Norwegian (Bokmål)), 1/25/2008 06:48:34, 37888 bytes
    Driver: C:\Windows\system32\NvRCoPl.dll, 10.03.0000.0021 (Polish), 1/25/2008 06:48:36, 37888 bytes
    Driver: C:\Windows\system32\NvRCoPt.dll, 10.03.0000.0021 (Portuguese), 1/25/2008 06:48:36, 38400 bytes
    Driver: C:\Windows\system32\NvRCoPtb.dll, 10.03.0000.0021 (Portuguese), 1/25/2008 06:48:36, 38400 bytes
    Driver: C:\Windows\system32\NvRCoRu.dll, 10.03.0000.0021 (Russian), 1/25/2008 06:48:36, 37888 bytes
    Driver: C:\Windows\system32\NvRCoSk.dll, 10.03.0000.0021 (Slovak), 1/25/2008 06:48:38, 37888 bytes
    Driver: C:\Windows\system32\NvRCoSl.dll, 10.03.0000.0021 (Slovenian), 1/25/2008 06:48:38, 37888 bytes
    Driver: C:\Windows\system32\NvRCoSv.dll, 10.03.0000.0021 (Swedish), 1/25/2008 06:48:38, 37888 bytes
    Driver: C:\Windows\system32\NvRCoTh.dll, 10.03.0000.0021 (Thai), 1/25/2008 06:48:38, 37376 bytes
    Driver: C:\Windows\system32\NvRCoTr.dll, 10.03.0000.0021 (Turkish), 1/25/2008 06:48:40, 37888 bytes
    Driver: C:\Windows\system32\NvRCoZhc.dll, 10.03.0000.0021 (Chinese (Simplified)), 1/25/2008 06:48:40, 35328 bytes
    Driver: C:\Windows\system32\NvRCoZht.dll, 10.03.0000.0021 (Chinese (Traditional)), 1/25/2008 06:48:40, 35328 bytes

    Name: NVIDIA GeForce 9200
    Device ID: PCI\VEN_10DE&DEV_084B&SUBSYS_01531025&REV_A2\4&105D929E&0&0058
    Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 8.17.0012.8562 (English), 10/15/2011 03:53:00, 192320 bytes
    Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 10/15/2011 03:53:00, 316496 bytes
    Driver: C:\Program Files\NVIDIA Corporation\license.txt, 10/15/2011 03:53:00, 15511 bytes
    Driver: C:\Windows\system32\DRIVERS\nvlddmkm.sys, 8.17.0012.8562 (English), 10/15/2011 03:53:00, 10327360 bytes
    Driver: C:\Windows\system32\OpenCL.dll, 1.00.0000.0000 (English), 10/15/2011 03:53:00, 61248 bytes
    Driver: C:\Windows\system32\nvapi.dll, 8.17.0012.8562 (English), 10/15/2011 03:53:00, 2458432 bytes
    Driver: C:\Windows\system32\nvcompiler.dll, 8.17.0012.8562 (English), 10/15/2011 03:53:00, 17248576 bytes
    Driver: C:\Windows\system32\nvcuda.dll, 8.17.0012.8562 (English), 10/15/2011 03:53:00, 5578560 bytes
    Driver: C:\Windows\system32\nvcuvenc.dll, 8.17.0012.8562 (English), 10/15/2011 03:53:00, 2099520 bytes
    Driver: C:\Windows\system32\nvcuvid.dll, 8.17.0012.8562 (English), 10/15/2011 03:53:00, 2401088 bytes
    Driver: C:\Windows\system32\nvd3dum.dll, 8.17.0012.8562 (English), 10/15/2011 03:53:00, 13205312 bytes
    Driver: C:\Windows\system32\nvinfo.pb, 10/15/2011 03:53:00, 4359 bytes
    Driver: C:\Windows\system32\nvoglv32.dll, 8.17.0012.8562 (English), 10/15/2011 03:53:00, 18871616 bytes
    Driver: C:\Windows\system32\nvwgf2um.dll, 8.17.0012.8562 (English), 10/15/2011 03:53:00, 7041856 bytes
    Driver: C:\Windows\system32\nvdispco32.dll, 2.00.0018.0000 (English), 10/15/2011 03:53:00, 919872 bytes
    Driver: C:\Windows\system32\nvgenco32.dll, 2.00.0013.0000 (English), 10/15/2011 03:53:00, 877376 bytes

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_10DE&DEV_077E&SUBSYS_CB8410DE&REV_A1\3&2411E6FE&0&21
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6001.18000 (English), 1/20/2008 21:
  • DjNDBDjNDB Moderator
    edited November 2011
    supersleuth wrote: »
    Description: Speakers (Realtek High Definition Audio)
    Date and Size: 3/26/2008 05:35:54, 2103512 bytes

    For now all i can recommend you is to install the latest Realtek HDA driver.
  • supersleuthsupersleuth
    edited November 2011
    Well that didnt work. Thanks for the suggestion though. My audio sounds alot better now.
  • tehgatestehgates
    edited November 2011
    I'm guessing that even though your 9200 meets the minimum spec, it isn't cutting it. A 9200 is really weak. Try turning down video options
  • supersleuthsupersleuth
    edited November 2011
    How? I cant get the settings on the menu to work. Ive tried that regedit thing too to change the resolution but was afraid to change anything else. Im not really computer savvy so I have no clue what else to try.
  • DabruuzerDabruuzer
    edited November 2011
    DjNDB wrote: »
    Please try pressing Alt-Enter while the screen is black. It should set the game to windowed mode and show the graphics properly again.
    While in windowed mode you can switch through the resolutions faster, and your monitor shouldn't care about the unsupported resolutions in between.
    Once you have found the resolution of your choice, you can press Alt-Enter again to see if it works in Fullscreen too.

    Worked for me. Thanks!
  • tehgatestehgates
    edited November 2011
    supersleuth wrote: »
    How? I cant get the settings on the menu to work. Ive tried that regedit thing too to change the resolution but was afraid to change anything else. Im not really computer savvy so I have no clue what else to try.

    in the same graphics portion of the registry, change:

    Aftereffects to false
    RenderQuality to 1
    ShadowQuality to 1

    remember what the values were before in case it does not help or it messes up more
  • MyKeillMyKeill
    edited November 2011
    Could yous please give a step by step instructions for beginers like me,i did the same thing Mike
  • KengoKengo
    edited February 2012
    same problem tried everything on her and no go. also what is regedit and how do i change it?
  • DjNDBDjNDB Moderator
    edited February 2012
    Kengo wrote: »
    same problem tried everything on her and no go. also what is regedit and how do i change it?

    If you don't know about regedit, it's safer to use the file i posted here instead.
This discussion has been closed.