wallace & gromit doesn't start

edited June 2013 in Game Support
Hello, i purchased w&g episode 1 through steam and downloaded it, but when i try to start it nothing happens, not even an error message pops up. please help, i dont know what could cause that.

Comments

  • DjNDBDjNDB Moderator
    edited November 2011
    Please try running it during a clean boot:

    Booting clean in Windows XP:
    1. Click Start --> Run --> Type msconfig --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Process SYSTEM.INI file
    4. Uncheck Process WIN.INI file
    5. Uncheck Load Startup Items
    6. Click on the Services tab
    7. At the bottom, check Hide All Microsoft Services
    8. Click Disable All
    9. If running the game on Steam, re-check the "Steam Client Service"
    10. Click OK
    11. Click Restart
    12. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type msconfig--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click OK
    4. Click YES, when asked to restart your computer





    Booting clean in Windows Vista / 7:
    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. If running the game on Steam, re-check the "Steam Client Service"
    8. Click on OK
    9. Click Restart.
    10. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer
  • edited November 2011
    I did the exact steps, unfortunately nothing happened, when i click the play button in steam it seems like the computer is working for a few seconds just to stop without anything to happen. any further ideas?
  • DjNDBDjNDB Moderator
    edited November 2011
    I've seen that behavior on computers with LUA installed. Is that the case?

    Otherwise a dxdiag log might be useful.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.
  • edited November 2011
    Thanks a lot, i deinstalled LUA and now it works, but its really strange...
  • DjNDBDjNDB Moderator
    edited November 2011
    starbuck wrote: »
    Thanks a lot, i deinstalled LUA and now it works, but its really strange...

    The games use LUA and the problem lies in the environment variable LUA_PATH. If you want to keep LUA, you can just remove that.
  • edited June 2013

    System Information
    Time of this report: 6/3/2013, 17:55:45
    Machine name: JORDAN-PC
    Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)
    Language: English (Regional Setting: English)
    System Manufacturer: To Be Filled By O.E.M.
    System Model: To Be Filled By O.E.M.
    BIOS: P1.70
    Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
    Memory: 32768MB RAM
    Available OS Memory: 32660MB RAM
    Page File: 3434MB used, 61994MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.02.9200.16384 64bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: NVIDIA GeForce GTX 560 Ti
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 560 Ti
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_1200&SUBSYS_0898196E&REV_A1
    Display Memory: 4050 MB
    Dedicated Memory: 978 MB
    Shared Memory: 3071 MB
    Current Mode: 1360 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: SyncMaster
    Monitor Id: SAM05D5
    Native Mode: 1360 x 768(p) (60.015Hz)
    Output Type: HDMI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.1422 (English)
    Driver Version: 9.18.13.1422
    DDI Version: 11
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.2
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Driver Attributes: Final Retail
    Driver Date/Size: 3/15/2013 01:53:06, 17990800 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-5140-11CF-507F-95281CC2C435}
    Vendor ID: 0x10DE
    Device ID: 0x1200
    SubSys ID: 0x0898196E
    Revision ID: 0x00A1
    Driver Strong Name: oem28.inf:0f066de37527e28c:Section023:9.18.13.1422:pci\ven_10de&dev_1200
    Rank Of Driver: 00E02001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT
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    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: Speakers (3- High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_18491898&REV_1000
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.02.9200.16496 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/8/2013 23:59:47, 341504 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Audio (S/PDIF) (3- High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_18491898&REV_1000
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.02.9200.16496 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/8/2013 23:59:47, 341504 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: SyncMaster-1 (NVIDIA High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0016&SUBSYS_10DE0101&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: nvhda64v.sys
    Driver Version: 1.03.0023.0001 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 12/19/2012 01:41:52, 194488 bytes
    Other Files:
    Driver Provider: NVIDIA Corporation
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Sound Capture Devices
    Description: Microphone (3- High Definition Audio Device)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: HdAudio.sys
    Driver Version: 6.02.9200.16496 (English)
    Driver Attributes: Final Retail
    Date and Size: 1/8/2013 23:59:47, 341504 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Controller (XBOX 360 For Windows)
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x028E
    FF Driver: n/a

    Poll w/ Interrupt: No

    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x1E2D
    | Matching Device ID: USB\ROOT_HUB20
    | Service: usbhub
    | Driver: usbhub.sys, 2/2/2013 07:19:44, 496872 bytes
    | Driver: usbd.sys, 9/20/2012 03:55:32, 21736 bytes
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0024
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: USB\Class_09
    | | Service: usbhub
    | | Driver: usbhub.sys, 2/2/2013 07:19:44, 496872 bytes
    | | Driver: usbd.sys, 9/20/2012 03:55:32, 21736 bytes

    Gameport Devices

    PS/2 Devices
    + Razer DeathAdder 3.5G Black
    | Vendor/Product ID: 0x1532, 0x0029
    | Matching Device ID: HID\VID_1532&PID_0029&MI_02
    | Upper Filters: rzudd
    | Service: kbdhid
    | Driver: rzudd.sys, 5/16/2013 23:17:30, 126464 bytes
    | Driver: kbdhid.sys, 7/25/2012 22:28:49, 29184 bytes
    | Driver: kbdclass.sys, 7/26/2012 01:00:52, 48368 bytes
    | Driver: WdfCoInstaller01009.dll, 7/14/2009 02:21:12, 1721576 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x045E, 0x078C
    | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | Service: kbdhid
    | Driver: kbdhid.sys, 7/25/2012 22:28:49, 29184 bytes
    | Driver: kbdclass.sys, 7/26/2012 01:00:52, 48368 bytes
    |
    + Razer DeathAdder 3.5G Black
    | Vendor/Product ID: 0x1532, 0x0029
    | Matching Device ID: HID\VID_1532&PID_0029&REV_0100
    | Upper Filters: rzudd
    | Service: mouhid
    | Driver: rzudd.sys, 5/16/2013 23:17:30, 126464 bytes
    | Driver: mouhid.sys, 3/1/2013 22:15:53, 26112 bytes
    | Driver: mouclass.sys, 7/26/2012 01:00:55, 45808 bytes
    | Driver: WdfCoInstaller01009.dll, 7/14/2009 02:21:12, 1721576 bytes

    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 18.0 GB
    Total Space: 113.9 GB
    File System: NTFS
    Model: KINGSTON SH103S3120G

    Drive: D:
    Free Space: 1648.2 GB
    Total Space: 1907.6 GB
    File System: NTFS
    Model: ST2000DM001-9YN164

    System Devices
    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_1E2D1849&REV_04\3&11583659&0&D0
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.02.9200.16420 (English), 9/20/2012 03:55:32, 79080 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.02.9200.16420 (English), 9/20/2012 03:55:33, 488168 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.02.9200.16518 (English), 2/2/2013 07:19:44, 496872 bytes

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_10801849&REV_03\6&1071499F&0&001800E7
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10B5&DEV_8605&SUBSYS_860510B5&REV_AA\5&DD4ED1&0&0800E7
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

    Name: Etron USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
    Device ID: PCI\VEN_1B6F&DEV_7023&SUBSYS_70231849&REV_01\4&443610C&0&00E6
    Driver: C:\Windows\system32\DRIVERS\UCX01000.SYS, 6.02.9200.16420 (English), 9/20/2012 03:55:33, 212200 bytes
    Driver: C:\Windows\system32\DRIVERS\USBXHCI.SYS, 6.02.9200.16548 (English), 3/2/2013 06:57:48, 337128 bytes

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10B5&DEV_8605&SUBSYS_860510B5&REV_AA\5&DD4ED1&0&1000E7
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_1E261849&REV_04\3&11583659&0&E8
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.02.9200.16420 (English), 9/20/2012 03:55:32, 79080 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.02.9200.16420 (English), 9/20/2012 03:55:33, 488168 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.02.9200.16518 (English), 2/2/2013 07:19:44, 496872 bytes

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_18981849&REV_04\3&11583659&0&D8
    Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.02.9200.16420 (English), 9/20/2012 02:08:44, 71168 bytes

    Name: Broadcom NetLink (TM) Gigabit Ethernet
    Device ID: PCI\VEN_14E4&DEV_16B1&SUBSYS_96B11849&REV_10\4&C7A4F95&0&00E5
    Driver: C:\Windows\system32\DRIVERS\k57nd60a.sys, 14.08.0000.0005 (English), 5/9/2011 21:42:14, 425000 bytes

    Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
    Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_1E221849&REV_04\3&11583659&0&FB
    Driver: n/a

    Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18
    Device ID: PCI\VEN_8086&DEV_1E18&SUBSYS_1E181849&REV_C4\3&11583659&0&E4
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

    Name: NVIDIA GeForce GTX 560 Ti
    Device ID: PCI\VEN_10DE&DEV_1200&SUBSYS_0898196E&REV_A1\4&15001D53&0&0008
    Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 8.17.0013.1422 (English), 3/15/2013 01:53:06, 234272 bytes
    Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 3/15/2013 01:53:06, 1110984 bytes
    Driver: C:\Windows\System32\DriverStore\FileRepository\nv_disp.inf_amd64_d12266e1bc69428b\NvCplSetupEng.exe, 1.00.0001.0000 (English), 3/15/2013 01:53:06, 32077128 bytes
    Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\Nvd3d9wrap.dll, 8.17.0013.1422 (English), 3/15/2013 01:53:06, 286536 bytes
    Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\detoured.dll, 10/19/2012 04:02:30, 4096 bytes
    Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\nvdxgiwrap.dll, 8.17.0013.1422 (English), 3/15/2013 01:53:06, 193336 bytes
    Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\Nvd3d9wrapx.dll, 8.17.0013.1422 (English), 3/15/2013 01:53:06, 327248 bytes
    Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\detoured.dll, 10/19/2012 04:02:30, 4096 bytes
    Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\nvdxgiwrapx.dll, 8.17.0013.1422 (English), 3/15/2013 01:53:06, 228880 bytes
    Driver: C:\Program Files\NVIDIA Corporation\license.txt, 2/9/2013 23:25:27, 21898 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe, 1.00.4647.21994 (English), 3/15/2013 01:53:06, 1562400 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe, 3/15/2013 01:53:06, 223008 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf, 3/15/2013 01:53:06, 40574 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe, 8.17.0013.1422 (English), 3/15/2013 01:53:06, 241440 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll, 8.17.0013.1422 (English), 3/15/2013 01:53:06, 428320 bytes
    Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.00.0000.0000 (English), 3/15/2013 01:53:06, 53024 bytes
    Driver: C:\Progra
  • edited June 2013
    Forget my last post, on windows 8 unplugging an Xbox 360 controller fixes the crash. This also works for the Hector series and Sam and Max.
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