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Technology woes. HELP!

FriarFriar
edited November 2011 in General Chat
Hello. I got a Blu-ray today, but it refuses to play on my blu-ray drive on my laptop (but does play on other players). I use PowerDVD10, but have also tried it on PowerDVD11 trial version. The Drive is a optiarc BD ROM 5500S4 ATA device, which I have just updated the driver on (2009 seems to be the latest driver). Yet every time I try and play the disc, I just get a "No disc in drive E" message.

Any tips? I've left a topic in the Cyberlink forums, as well as submitted a ticket, but any advice would be appreciated!

Comments

  • JedExodusJedExodus
    edited November 2011
    You need to update the blu-ray drive firmware I bet, get the drive make and model and go to the company website to update.
  • FriarFriar
    edited November 2011
    The issue is that optiarc don't have a site, it seems. They're a Sony brand, and inputting my laptops model number (it was built in) doesn't turn up the right BD drives. I've fired off an e-mail to sony too.
  • JedExodusJedExodus
    edited November 2011
    Try Speccy, it'll tell you the particular drive you're using (or equivalent) hopefully.
  • FriarFriar
    edited November 2011
    It didn't tell me much that windows device manager didn't.
    Media Type DVD Writer
    Name Optiarc BD ROM BC-5500S4 ATA Device
    Availability Running/Full Power
    Capabilities Random Access, Supports Writing, Supports Removable Media
    Config Manager Error Code Device is working properly
    Config Manager User Config FALSE
    Drive E:
    Media Loaded FALSE
    SCSI Bus 1
    SCSI Logical Unit 0
    SCSI Port 1
    SCSI Target Id 0
    Status OK

    Interesting that it's claiming there is no media loaded, when there is a blu-ray disc in the drive. It doesn't do it with others, just the ones on that set.
  • JedExodusJedExodus
    edited November 2011
    Friar wrote: »
    Interesting that it's claiming there is no media loaded, when there is a blu-ray disc in the drive. It doesn't do it with others, just the ones on that set.

    Def sounds like it needs new firmware, I had the exact same symptoms when I got my Sony Blu-Ray drive. Had a wee scour on the web myself, couldn't find a bean barr an outdated driver. Fingers crossed they're still supporting it and not being massive tools about it.
  • DAISHIDAISHI
    edited November 2011
    http://driverscollection.com/_43276672560fb22ac80a4bcfdb5/Download-SONY-VGC-JS450F-S-Optiarc-BD-ROM-BC-5500S4-Firmware-Update-v.1.B-free
  • Macfly77Macfly77 Moderator
    edited November 2011
    This page has the most current firmware for your drive.
    It's from September 2009.
    EDIT: Nevermind. It looks like JedExodus and Daishi's firmware is more recent.
  • FriarFriar
    edited November 2011
    @JedExodus: That was the one I tried. I installed it (the computer rebooted afterwards and I got a message saying it had been installed), yet windows device manager still says the driver date is 2006! Odd. Thanks for looking anyway.
    DAISHI wrote: »
    http://driverscollection.com/_43276672560fb22ac80a4bcfdb5/Download-SONY-VGC-JS450F-S-Optiarc-BD-ROM-BC-5500S4-Firmware-Update-v.1.B-free

    I think that's the same one jedExodus posted (just with a different date), but I'll give it a try tomorrow (I gave the set back to my mum, who is now sleeping, as it was a christmas present but I wanted to check it worked first!). Thanks for the help everyone, I really appreciate it! I've been looking at nothing but error messages on various applications all day, so your help means a lot.

    I'll update tomorrow on how it progresses.
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