Jurassic Park Episode 2 Problem
I have this game for X Box 360. On the second level, The Cavalry, the two guys are standing outside the visitor center and they can hear stuff going on. I try to see what's happening, but the game just stays in place (from the point of view of being inside the visitor center). All the directional cursors disappear and I can't move forward with the game. I have shut down the game and come back, but the same thing happens. Help would be greatly appreciated because I literally cannot place this game any further if the game doesn't work. Which would stink because I am enjoying it greatly so far.
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Comments
First of all, your customer service absolutely stinks. The day of my problem, I called customer service and left a message. A voice mail said that someone wasn't available at the moment, but to leave a name and number, and someone would call me back as soon as possible. That was three darn days ago.
Second of all, I registered on this forum and posted a message about my problem. I had done some research on the Internet beforehand, and I found out I was not the only one having this problem. Some people experienced it in the PC version, others the Steam version...mine was the X Box 360 version. So I figured enough people had complained about this bug that someone at Telltale was aware of it and, perhaps, working on a patch, or, at least, working in some regard to fix this problem. That was three darn days ago.
Telltale, I love this game you have produced. It is obvious you folks adore Jurassic Park. I, too, love the series (especially the first movie), and I was beyond excited when I heard months ago that a game was coming out for it. So I waited...and waited...and waited...it finally came out, but I did not purchase it. I put it on my Christmas list, hoping that Santa Claus would deliver it for me. Turns out, I was a good boy this year and got exactly what I wanted.
I popped the game in, and in no time, I was fully immersed in the world you guys recreated. I flew through the first-of-four chapters and couldn't wait to dig in on the second. And then in the second level of the second chapter, the game glitched, and I couldn't move forward.
I quit, restarted...nothing.
I changed the video settings...nothing.
Heck, I even turned on the subtitles thinking that might re-glitch the game into moving forward again and...nothing.
Okay, no biggie. I'll get a hold of customer service. And...do you see where I'm going with this, guys?...wait for it...nothing. You guys are just as reliable as the product you published.
I'm not asking for a darn patch right this second. I know you guys are busy enough as it is with customer complaints. But, for the love of all, I feel like I've been ignored. A simple, "We've heard your complaint, buddy, and we're working on it!" would have sufficed. But to go 72 hours with nothing, I feel like I got the shaft.
This is the first product I've purchased from you, Telltale. I was enjoying it immensely. But if this is your level of customer service, ignorning people who inquire about your products when they don't work, then this will also be the last product I purchase from you.
I was equally looking forward to purchasing the new Walking Dead title that is looming on the horizon. But I get the feeling you guys don't care.
So I won't, either.
I understand your frustration and I apologize. I never received a call from you, though. It's possible you went to somebody else's voicemail and it wasn't forwarded to me. Our Contact Us page and my outgoing message both state that we're not able to provide technical support over the phone and the best thing to do is send an email to support@telltalegames.com if you're having an issue of that nature.
In regards to your issue, you may be stuck in conversation mode. I assume tapping both of the triggers on the gamepad doesn't help? If they don't, please try restarting that episode and see if that resolves the issue for you. I apologize for the inconvenience.
Thanks,
Michael
As for where I'm stuck in the game, I have tried every trick in the book. I restarted many times. I have turned on -- and turned off -- subtitles. I have reset the video and audio settings. Anything to get the game to move forward again.
I bought my console in 2008, so I thought maybe it was because my console was outdated. But this is the only game I've ever had this problem with. I even performed the X Box 360 update the other day through a friend, and even the new settings the updated provided did not jar the game loose.
Any ideas you have would be greatly appreciated. I have really enjoyed the world Telltale has recreated, and I am eager to press forward with the game.
You're restarting Episode 2 from the beginning, correct?
The only other thing I can think of is maybe the disc is dirty and it's preventing data from loading in that specific spot. Can you make sure there's no smudges or fingerprints on the disc itself, please?
Thanks,
Michael
The part where I get stuck is where two of the guys are standing outside the visitor center. They can both hear something going on inside. Then the point-of-view switches to being inside the visitor center...and the game freezes. The background music does a loop...and then it continues to loop. I can back out of this point-of-view and repeat the dialogue the bigger, tattooed guy says, but when it goes back to the point-of-view of being inside the visitor center, I can't do anything. There are no directional arrows, no icons indicating buttons for me to push...nothing. I literally cannot move forward.
I checked the disk and it looks in pristine condition.
http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/clear-system-cache
Do you really think it could be my game disk? It doesn't have a scratch on it, but still...
If this new disc works in my console, then I will know my own personal copy of this game is faulty. However, if the same thing happens, then it could quite possibly be that my 2008 console is "too old" to play this newer game. Once the game has been processed at the library, and I can give it a play, I will let you know what happens.
I will not be able to play this game. The library cataloged our copy of the game, and I took it home to play it, hoping that whatever glitch plagued my copy would work with this second copy. But, alas, it was not to be. The exact same thing happened. It froze in the exact same spot as before, which means it must not be the disc; it must be how my console reacts to it.
This is incredibly frustrating. I waited for months to play this game. And then I finally get it, and I can't play the majority of it. This is the first time since I bought my X Box 360 console in 2008 that this has happened, so I guess I should consider myself fortunate that it didn't happen sooner.
I was also looking forward to playing "The Walking Dead" when it comes out...but if this is a Telltale trademark, a.k.a. games glitching, I probably won't.
The parts I got to play were fantastic. I was really digging this game. It's just a bummer that I'll never get to find out how the rest of it was.
http://www.howcast.com/videos/498912-Jurassic-Park-The-Game-Walkthrough-Episode-2-The-Cavalry-Part-1
Episode 2 has a MAJOR glitch that prevents me from bypassing or completing a particular section. I've tried three times, but each time I become trapped in the dialogue with Oscar. There's no other dialogue options left, and I can't get out, can't switch screens, can't look around, can't do anything but click the same line over and over again (I took a short video to show, if you want to see it). I've tried to avoid talking to Oscar but it soon becomes clear that you can't "persuade" Dr. Sorkin until you talk to Oscar. This is very frustrating because there's no way to go past it, so I've paid for 4 episodes and will only be able to enjoy 1! That's unacceptable, don't you think? Is there a fix for this, a new download, a CD I can get and try again, is there SOMETHING?