Request code: 'issue-56163'
Dear Support
I already sent you by e-mail on 19h Jan 2012 a request for which you gave me the rref code 'issue-56163' and that I copy here under.
Thanks for let me know what I could do.
Best
Hervé d'Allens
Dear Support Team
Having recently bought your game for PC "Tales of Monkey Island", in France (FNAC store), I encounter the following problem.
After installation of the game from the DVD reader of my PC and trying launching the game, I get the following error message on my screen, without other possibility than closing this message and cry...
Telltale Games has encountered a problem and needs to close. We apologize for the inconvenience.
AppName: autorun.exe AppVer: 2010.10.21.48112 ModName: autorun.exe
ModVer: 2010.10.21.48112 Offset: 00156ea0
The following files will be included in this bug report:
C:\DOCUME~1\Herve\LOCALS~1\Temp\3d1e_appcompat.txt
My system is as follows:
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
Language: French (Regional Setting: French)
System Manufacturer: Fujitsu Siemens
System Model: GA-8SGXLFS
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 1024MB RAM
Page File: 971MB used, 1494MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
I really hope you can help me to solve and play...
Best regards
Hervé d'Allens
I already sent you by e-mail on 19h Jan 2012 a request for which you gave me the rref code 'issue-56163' and that I copy here under.
Thanks for let me know what I could do.
Best
Hervé d'Allens
Dear Support Team
Having recently bought your game for PC "Tales of Monkey Island", in France (FNAC store), I encounter the following problem.
After installation of the game from the DVD reader of my PC and trying launching the game, I get the following error message on my screen, without other possibility than closing this message and cry...
Telltale Games has encountered a problem and needs to close. We apologize for the inconvenience.
AppName: autorun.exe AppVer: 2010.10.21.48112 ModName: autorun.exe
ModVer: 2010.10.21.48112 Offset: 00156ea0
The following files will be included in this bug report:
C:\DOCUME~1\Herve\LOCALS~1\Temp\3d1e_appcompat.txt
My system is as follows:
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
Language: French (Regional Setting: French)
System Manufacturer: Fujitsu Siemens
System Model: GA-8SGXLFS
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 1024MB RAM
Page File: 971MB used, 1494MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
I really hope you can help me to solve and play...
Best regards
Hervé d'Allens
This discussion has been closed.
Comments
I replied to your email shortly after you sent it on the 19'th and you never got back to me with the DXDiag file that I requested.
To send a DXDiag, click the Start menu, click Run, and then type in DXDiag and press enter. After it loads, click Save All Information and save the file where you'll be able to easily find it. Open the file and then press Ctrl+A followed by Ctrl+C to copy the contents of the file, and then include that in a reply.
Thanks,
Michael
Sorry but I never got your previous reply.
Hereunder copy of the dxdiag.
Hope you could find something to cure...;-)
Thanks and best
Herve
System Information
Time of this report: 1/26/2012, 18:55:31
Machine name: MAISON
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
Language: French (Regional Setting: French)
System Manufacturer: Fujitsu Siemens
System Model: GA-8SGXLFS
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 1024MB RAM
Page File: 732MB used, 1733MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: /PackageInstall
DxDiag Version: 5.03.2600.5512 32bit Unicode
DxDiag Notes
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: NVIDIA GeForce FX 5200 Ultra
Manufacturer: NVIDIA
Chip type: GeForce FX 5200 Ultra
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0321&SUBSYS_5175107D&REV_A1
Display Memory: 256.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Écran Plug-and-Play
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.7516 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 5/3/2008 05:46:00, 6108160 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 5/3/2008 05:46:00, 6554496 bytes
Device Identifier: {D7B71E3E-4061-11CF-916E-7E7100C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0321
SubSys ID: 0x5175107D
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
Sound Devices
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_A0021458&REV_A0
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.6300 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 9/24/2008 10:40:22, 4122368 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
Description: Lecture sur modem n° 0 (émulé)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Type: Émulé
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
Sound Capture Devices
Description: Realtek AC97 Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.6300 (English)
Driver Attributes: Final Retail
Date and Size: 9/24/2008 10:40:22, 4122368 bytes
Cap Flags: 0x0
Format Flags: 0x0
Description: Enreg. sur modem n° 0 (émulé)
Default Sound Capture: No
Default Voice Capture: No
Driver Name:
Driver Version:
Driver Attributes:
Date and Size:
Cap Flags: 0x0
Format Flags: 0x0
DirectMusic
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
Mappeur MIDI Microsoft [Émulé], Hardware (Not Kernel Mode), Output, No DLS, Internal
SynthÚ. SW table de sons GS Mic [Émulé], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run
DirectInput Devices
Device Name: Souris
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Clavier
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
Registry: OK
USB Devices
+ Concentrateur USB racine
| Vendor/Product ID: 0x1039, 0x7001
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/13/2008 19:45:37, 59520 bytes
| Driver: usbd.sys, 4/24/2003 13:00:00, 4736 bytes
Gameport Devices
PS/2 Devices
+ Clavier standard 101/102 touches ou clavier Microsoft Natural Keyboard PS/2
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 4/14/2008 03:00:52, 54144 bytes
| Driver: kbdclass.sys, 4/14/2008 03:05:14, 25216 bytes
|
+ Pilote clavier de Terminal Server
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 03:34:52, 40840 bytes
| Driver: kbdclass.sys, 4/14/2008 03:05:14, 25216 bytes
|
+ Souris compatible PS/2
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 4/14/2008 03:00:52, 54144 bytes
| Driver: mouclass.sys, 4/14/2008 02:53:18, 23680 bytes
|
+ Pilote souris de Terminal Server
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 03:34:52, 40840 bytes
| Driver: mouclass.sys, 4/14/2008 02:53:18, 23680 bytes
DirectPlay Service Providers
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK
DirectPlay Adapters
DirectPlay8 Modem Service Provider: Smart Link 56K Voice Modem
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 Serial Service Provider: COM3
DirectPlay8 TCP/IP Service Provider: Connexion au réseau local - IPv4 -
DirectPlay Voice Codecs
Voxware VR12 1,4 Kbit/s
Voxware SC06 6,4 Kbit/s
Voxware SC03 3,2 Kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s
DirectPlay Lobbyable Apps
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 16.2 GB
Total Space: 76.3 GB
File System: NTFS
Model: IC35L090AVV207-0
Drive: J:
Model: SAMSUNG SP1604N
Drive:
Model: HL-DT-ST DVD-ROM GDR8162B
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (French), 4/13/2008 19:40:46, 62976 bytes
Drive: E:
Model: _NEC DVD+RW ND-1100A
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (French), 4/13/2008 19:40:46, 62976 bytes
System Devices
Name: Smart Link 56K Voice Modem
Device ID: PCI\VEN_163C&DEV_3052&SUBSYS_3052163C&REV_03\3&61AAA01&0&68
Driver: C:\WINDOWS\system32\DRIVERS\mtlmnt5.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:38, 126686 bytes
Driver: C:\WINDOWS\system32\DRIVERS\mtlstrm.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:37, 1309184 bytes
Driver: C:\WINDOWS\system32\DRIVERS\slnthal.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:44, 95424 bytes
Driver: C:\WINDOWS\system32\DRIVERS\ntmtlfax.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:39, 180360 bytes
Driver: C:\WINDOWS\system32\DRIVERS\RecAgent.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:39, 13776 bytes
Driver: C:\WINDOWS\system32\DRIVERS\slntamr.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:42, 404990 bytes
Driver: C:\WINDOWS\system32\DRIVERS\slwdmsup.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:45, 13240 bytes
Driver: C:\WINDOWS\system32\slrundll.exe, 3.80.0001.0001 (French), 4/14/2008 03:34:22, 32866 bytes
Driver: C:\WINDOWS\system32\SLGen.dll, 3.80.0001.0000 (French), 4/14/2008 03:33:41, 188508 bytes
Driver: C:\WINDOWS\system32\slcoinst.dll, 3.80.0001.0000 (French), 4/14/2008 03:33:41, 73832 bytes
Driver: C:\WINDOWS\system32\slserv.exe, 3.80.0001.0001 (French), 4/14/2008 03:34:22, 73796 bytes
Driver: C:\WINDOWS\system32\slextspk.dll, 3.80.0001.0000 (French), 4/14/2008 03:33:41, 286792 bytes
Name: Carte réseau Fast Ethernet PCI Realtek RTL8139 Family
Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_E0001458&REV_10\3&61AAA01&0&78
Driver: C:\WINDOWS\system32\DRIVERS\RTL8139.sys, 5.398.0613.2003 (English), 8/4/2004 06:31:32, 20992 bytes
Name: NVIDIA GeForce FX 5200 Ultra
Device ID: PCI\VEN_10DE&DEV_0321&SUBSYS_5175107D&REV_A1\4&1AFFAA3D&0&0008
Driver: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 6554496 bytes
Driver: C:\WINDOWS\system32\nv4_disp.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 6108160 bytes
Driver: C:\WINDOWS\system32\nvsvc32.exe, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 159812 bytes
Driver: C:\WINDOWS\system32\nvapi.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 425984 bytes
Driver: C:\WINDOWS\system32\nvcuda.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 1241088 bytes
Driver: C:\WINDOWS\system32\nvoglnt.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 8769536 bytes
Driver: C:\WINDOWS\system32\nvcpl.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 13529088 bytes
Driver: C:\WINDOWS\system32\nvmctray.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 86016 bytes
Driver: C:\WINDOWS\system32\nvwddi.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 81920 bytes
Driver: C:\WINDOWS\system32\nvnt4cpl.dll, 6.14.0010.11173 (English), 5/3/2008 05:46:00, 286720 bytes
Driver: C:\WINDOWS\system32\nvmccs.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 229376 bytes
Driver: C:\WINDOWS\system32\nvdisps.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 6582272 bytes
Driver: C:\WINDOWS\system32\nvdispsr.dll, 6.14.0011.7516 (French), 5/3/2008 05:46:00, 5783552 bytes
Driver: C:\WINDOWS\system32\nvgames.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 3391488 bytes
Driver: C:\WINDOWS\system32\nvgamesr.dll, 6.14.0011.7516 (French), 5/3/2008 05:46:00, 3424256 bytes
Driver: C:\WINDOWS\system32\nvmccss.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 188416 bytes
Driver: C:\WINDOWS\system32\nvmccssr.dll, 6.14.0011.7516 (French), 5/3/2008 05:46:00, 458752 bytes
Driver: C:\WINDOWS\system32\nvmobls.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 1257472 bytes
Driver: C:\WINDOWS\system32\nvmoblsr.dll, 6.14.0011.7516 (French), 5/3/2008 05:46:00, 2854912 bytes
Driver: C:\WINDOWS\system32\nvvitvs.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 3776512 bytes
Driver: C:\WINDOWS\system32\nvvitvsr.dll, 6.14.0011.7516 (French), 5/3/2008 05:46:00, 4136960 bytes
Driver: C:\WINDOWS\system32\nvwss.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 2629632 bytes
Driver: C:\WINDOWS\system32\nvwssr.dll, 6.14.0011.7516 (French), 5/3/2008 05:46:00, 2670592 bytes
Driver: C:\WINDOWS\help\nvcpl.hlp, 5/3/2008 05:46:00, 177897 bytes
Driver: C:\WINDOWS\help\nvwcplen.hlp, 5/3/2008 05:46:00, 55444 bytes
Driver: C:\WINDOWS\system32\nvcod.dll, 1.03.0000.0014 (English), 5/3/2008 05:46:00, 41984 bytes
Driver: C:\WINDOWS\system32\nvcodins.dll, 1.03.0000.0014 (English), 5/3/2008 05:46:00, 41984 bytes
Name: Realtek AC'97 Audio
Device ID: PCI\VEN_1039&DEV_7012&SUBSYS_A0021458&REV_A0\3&61AAA01&0&17
Driver: C:\WINDOWS\system32\ksuser.dll, 5.03.2600.5512 (French), 4/14/2008 04:33:28, 4096 bytes
Driver: C:\WINDOWS\system32\ksproxy.ax, 5.03.2600.5512 (French), 4/14/2008 04:34:32, 129536 bytes
Driver: C:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.5512 (French), 4/13/2008 21:16:36, 141056 bytes
Driver: C:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:14, 60160 bytes
Driver: C:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.5512 (English), 4/13/2008 21:19:42, 146048 bytes
Driver: C:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.5512 (French), 4/13/2008 20:45:16, 49408 bytes
Driver: C:\WINDOWS\system32\wdmaud.drv, 5.01.2600.5512 (English), 4/14/2008 03:34:34, 23552 bytes
Driver: C:\WINDOWS\system32\drivers\ALCXWDM.SYS, 5.10.0000.6300 (English), 9/24/2008 10:40:22, 4122368 bytes
Driver: C:\WINDOWS\SOUNDMAN.EXE, 5.01.0000.0059 (English), 4/16/2007 15:28:22, 577536 bytes
Driver: C:\WINDOWS\system32\ALSNDMGR.CPL, 2.02.0000.0073 (English), 11/17/2006 05:40:46, 18804736 bytes
Driver: C:\WINDOWS\system32\ALSNDMGR.WAV, 2/5/2002 13:54:58, 141016 bytes
Driver: C:\WINDOWS\system32\RTLCPL.EXE, 1.00.0001.0066 (English), 12/8/2006 15:20:14, 10528768 bytes
Driver: C:\WINDOWS\system32\RTLCPAPI.dll, 1.00.0001.0004 (English), 10/18/2006 02:53:26, 147456 bytes
Driver: C:\WINDOWS\Alcrmv.exe, 2.00.0000.0004 (English), 7/31/2006 11:27:30, 217088 bytes
Name: Contrôleurs hôte IEEE 1394 compatible OHCI
Device ID: PCI\VEN_1039&DEV_7007&SUBSYS_13941039&REV_00\3&61AAA01&0&13
Driver: C:\WINDOWS\system32\DRIVERS\ohci1394.sys, 5.01.2600.5512 (English), 4/13/2008 19:46:18, 61696 bytes
Driver: C:\WINDOWS\system32\DRIVERS\1394bus.sys, 5.01.2600.5512 (English), 4/13/2008 19:46:18, 53376 bytes
Driver: C:\WINDOWS\system32\DRIVERS\nic1394.sys, 5.01.2600.5512 (English), 4/13/2008 19:51:25, 61824 bytes
Driver: C:\WINDOWS\system32\DRIVERS\arp1394.sys, 5.01.2600.5512 (English), 4/13/2008 19:51:25, 60800 bytes
Driver: C:\WINDOWS\system32\DRIVERS\enum1394.sys, 5.01.2600.0000 (English), 8/17/2001 21:46:40, 6400 bytes
Name: Contrôleur hôte étendu PCI vers USB SiS
Device ID: PCI\VEN_1039&DEV_7002&SUBSYS_50041458&REV_00\3&61AAA01&0&1B
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:35, 30208 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:36, 143872 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (French), 4/14/2008 03:33:48, 77312 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:37, 59520 bytes
Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/14/2008 03:33:26, 7168 bytes
Name: Contrôleur d'hôte ouvert PCI vers USB SiS 7001
Device ID: PCI\VEN_1039&DEV_7001&SUBSYS_70011039&REV_0F\3&61AAA01&0&1A
Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:35, 17152 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:36, 143872 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (French), 4/14/2008 03:33:48, 77312 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:37, 59520 bytes
Name: Contrôleur d'hôte ouvert PCI vers USB SiS 7001
Device ID: PCI\VEN_1039&DEV_7001&SUBSYS_70011039&REV_0F\3&61AA
Thanks for your reply.
On NVIDIA site, I got a message telling that my driver (175.16) is the most recent updated version. I downloaded a most recent version I found on another site (280.26) but the installation blocked with a message saying that there is no device corresponding to this driver.
I installed the most recent driver for REALTEK but nothing changed.
However I have an additional information to share with you: since my first request, I found another way to start the game by using the application of each episode (1 to 5) in the corresponding installed programme files, without using the Autorun file which doesn't work. Stangely, I succeeded to start episodes 3 to 5 while for episodes 1 & 2, I can open them but there are only sound and subtitles without any video image.
Sorry for this long message but I am afraid that there is a compability issue between the game and the video card, even if my system features are corresponding to those written on the commercial box of the game.
Finally I asked to the vendor (FNAC) to refund me what they refused saying that this is Teltale games who should do it..
Please let me know what I can do and once more, thanks for your help
Best
Herve
I checked for updates:
- NVIDIA site replyed that I have the most recent driver (175.16). However I downloded another version (280.26) but when I tried to install it I got a message as the install program does not find any prog correspondig to that update.
- REALTEK: I updated with the most recent driver I found (WDM_A406) but that doesn't work and I still have no video on episodes 1 & 2, but only the sound and subtitles.
Since my initial request I found that I can start the game by using the application file of each episode (e.g. MonkeyIsland101 por episode 1) and not the autorun one. Doing that I cannot get video for episodes 1 & 2, and slow videos for the ep 3 to 5
To complete information I request a rund to the store where I bought the game (FNAC) but they refused saying that this should be done by Teltale Games.
Hope you can let me know what I can do.
Thanks and best
Herve
Another thing you could try is replacing the prefs.prop files of the episodes. They contain lower graphics settings, which might get your video working.
I installed the driver update and nothing changed.
Concerning the link prefs;prop files, the zip file to be downloaded doesn't open with a message saying this file is an unvalid archive...
Is there another site where I could find the valid one ?
Thanks and best
Herve
Thanks
Tales of Monkey Island 101 = Launch of the Screaming Narwhal
Tales of Monkey Island 102 = The Siege of Spinner Cay
Tales of Monkey Island 103 = Lair of the Leviathan
Tales of Monkey Island 104 = The Trial and Execution of Guybrush Threepwood
Tales of Monkey Island 105 = Rise of the Pirate God
Let's try this for the first episode.
Do you have a "Launch of the Screaming Narwhal" folder in "\My Documents\Telltale Games\"?
That's where the prefs.prop from the zip folder "Tales of Monkey Island 101" should be copied to, replacing the old one.
Strangely, I noticed that the "Launch of the Screaming Narwhal" folder is the only one with a name in "\My Documents\Telltale Games\", three others being "Episode 1 , 2 , 3" and the fourth one named "Tales of monkey island" ! it seems there's a bug when I installed the game, isn't it.
In the Programs section I have well the file folders as follows:
Tales of Monkey Island 101 = Launch of the Screaming Narwhal
Tales of Monkey Island 102 = The Siege of Spinner Cay
Tales of Monkey Island 103 = Lair of the Leviathan
Tales of Monkey Island 104 = The Trial and Execution of Guybrush Threepwood
Tales of Monkey Island 105 = Rise of the Pirate God
Thanks for help.
Is it a localized french version?
It's probably best to keep testing with "Launch of the Screaming Narwhal" only for now. I am not sure i understand what the current status is.
Since you say you lost the subtitles, does that mean that video works now?
Does it crash when you switch to full screen?
This is an official version sold in a regular store famous in France (FNAC), in English with French subtitles.
I expect that Michael Parks from Teltale team could do something else for me.
Once more, many thanks for your support!
The game's official website is here and you might get better help regarding that specific version in their forums (as I was typing this, I noticed that you have an open thread on said forum with no answer since January 24... it's possible that Telltale's forums might give you a solution faster... at least until DjNDB realizes that it's high time he learned French!
Si vous avez acheté le jeu à la FNAC, il s'agit sans doute de la version distribuée en France par Focus Home Interactive.
Cliquez ici pour accéder au site officiel du jeu.
Il est aussi probable que leurs forums vous aident plus que ceux de Telltale (au moment où j'écris ces mots, je vois que vous avez un sujet ouvert sur ce forum sans réponse depuis le 24... il est donc possible que les forums de Telltale soient une meilleure solution... du moins jusqu'à ce que DjNDB se décide à apprendre le français!;)).
I continue with my bad english because as you said, I expect more from the Teltale forum than from the Focus Home Interactive one where my thread doesn't seem to interest anybody...
A bientôt
Actually I had 4 years of French in school, but i was mediocre, and i stopped trying 17 years ago.
Let's hope that Michael has some more ideas, but he is in the PST Timezone and it's Weekend, so it is possible that it takes a while.
There's one more thing we can try though. In order to test if the problem is specific to your version, or with the game in general, you could try if the Demo works on your system.
But please uninstall the DVD Version first, and delete the "\My Documents\Telltale Games\Launch of the Screaming Narwhal" folder, so the previous installation doesn't interfere.
Si DjNDB ne parvient pas à vous aider, il est possible qu'une solution se trouve dans un des 94 sujets de ce forum contenant le mot "Tales" dans le titre.
Cliquez ici pour une liste complète.
Bonne chance!
I am afraid this game cannot be used on my system correctly, despite my system complies with the features announced on the Tales of Monkey commercial box.
That the demo works is a good sign actually. The slow mouse happens with weak graphics cards. Now you can try reducing the "graphics quality" setting to 1.
I will reinstall my DVD and let you know...
Thanks
I relly think there is a bug in the DVD I bought and I expect that Teltale team could help me to get in touch with Focus Home Interactive, as at the end they should have some link with this distributor, and their logo and that of Lucas Art are both on the box cover of the DVD.
Hope Michael will see my message.
Otherwise, trying a different graphics card could help too.
I sent a private message to Michael Parks (see hereunder) but did not receive any reply.
Could you help to get one from him or Teltale team?
Thanks
Herve
Request code: 'issue-56163'
Hi Michael
I imagine you're off during the week-end, but I hope you will have a look of the discussion I had with a community moderator, DjNDB, yesterday.
As you will see, we have narrowed down a bit the issues I have with the game, and I'm able to read video in the episodes 3 to 5 by lowering the Quality setting to level 1.
Unfortunately it doesn't work for the two first episodes, while I can read it with the demo of ep1 downloaded on your site.
So I am wondering if the Teltale team would be kind enough to offer me a free download of the episodes 1 & 2, and I will finish the game with my DVD for the 3 others.
I also opened a thread in the forum of Focus Home Interactive who relased your game in france, but never got any reply...
Thanks to let me know what you can do;
Best
Herve
I've sent you a couple of emails; I'm not sure why you haven't received them.
I added Episode 1 to your account as a test, but the version should be basically the same as what you have now. Please let me know if you have any success with it, though, and I'll add Episode 2.
You may be having luck with the latter episodes of the series due to changes made in the engine and art assets, but the crux of the problem is that you're using legacy hardware with fairly out of date drivers. All the video issues you're seeing, including the laggy mouse, are definitely related to that. Unfortunately, there isn't a ton of troubleshooting that can be done to resolve it. New drivers would probably help, but as a legacy device, Nvidia isn't supporting that card any more.
Please let me know if you have any luck with the episode downloaded from our site, though, and I apologize for the inconvenience.
Thanks,
Michael
I did not receive your emails. It could be due to the SpamWars I use to protect my box. You should have received a request from the system for confirming your adress to be accepted. Another way to allow your emails entering is that you give me your email adress and I could add it in my white list.
Thanks for the Episode 1 you added for free in my account. Unfortunately it does not work, and I even cannot open it at all for changing the options while I can with my DVD program. As I installed the DVD "French" version maybe there is a conflict with. So I will retry when I complete the episodes 3-5 I'ma playing currently and will let you know what happens.
Let me remind you that the demo of episode 1 downloaded on your site was working... Maybe the demo video is lighter and simpler than the full version... Is there a way to cut the Episode 1 in two or three parts for acheving a compatible prog with my system?
Thanks & best
Herve
Best
By default they install into the same folder which breaks the Episode. It seems to work okay, if I choose a different installation folder for the downloaded Episode. That's something you could try.
Hope I could get also the episode 2...
Best
Herve
I downloaded only the Episode 2, as I already played the 3 and 4 from my French DVD. If I'd have problem with the n°5 I would use your kind offer.
Pass on all my best wishes to Teltale team.
Herve