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Fantastic support from Telltale support.

MalichiJerichoMalichiJericho
edited March 2012 in General Chat
I don't really go to posting things on forums, however the support from Telltale support staff Michael Parks deserves recognition.

I have purchased seasons 1 through 3 of Sam & Max. All but 101 Culture Shock activates.

Michael Parks has spent considerable time tweaking my account and looking into why my installation of Sam & Max 101 won't "connect to server" to activate.

This is what service is about. This and the great games Telltale produce makes this site worthy of our support.

Can't say that I have been able to get Culture Shock 101 to activate yet. Used Nortons 360 to clean the registry plus used another registry cleaner and checked entries with regedit. Checked firewall settings and everything else, yet still no go. I'm beginning to suspect my ISP provider.

Anyway as part of his customer service he is sending me all three collectors dvd's at no cost.

As a matter of principal I feel it only right to donate the equivalent cost to charity since he has done more than I expected of him.

So lets see some more posts about the service you gamers get from Telltale support!

Comments

  • doodinthemooddoodinthemood
    edited March 2012
    You've posted this in completely the wrong forum, but yes Telltale Customer Support is excellent. Never had a problem with them.
  • FriarFriar
    edited March 2012
    MalichiJericho wrote: »
    I don't really go to posting things on forums, however the support from Telltale support staff Michael Parks deserves recognition.

    I have purchased seasons 1 through 3 of Sam & Max. All but 101 Culture Shock activates.

    Michael Parks has spent considerable time tweaking my account and looking into why my installation of Sam & Max 101 won't "connect to server" to activate.

    This is what service is about. This and the great games Telltale produce makes this site worthy of our support.

    Can't say that I have been able to get Culture Shock 101 to activate yet. Used Nortons 360 to clean the registry plus used another registry cleaner and checked entries with regedit. Checked firewall settings and everything else, yet still no go. I'm beginning to suspect my ISP provider.

    Anyway as part of his customer service he is sending me all three collectors dvd's at no cost.

    As a matter of principal I feel it only right to donate the equivalent cost to charity since he has done more than I expected of him.

    So lets see some more posts about the service you gamers get from Telltale support!
    It's nice to see someone complimenting them for once! That's not to say that they are usually bad, just that the only people who often feel the need to post are those who have often had a bad experience (which usually constitutes the problem not being fixed straight off, or responses not being instantaneous).
  • Darth MarsdenDarth Marsden
    edited March 2012
    Friar wrote: »
    It's nice to see someone complimenting them for once! That's not to say that they are usually bad, just that the only people who often feel the need to post are those who have often had a bad experience (which usually constitutes the problem not being fixed straight off, or responses not being instantaneous).
    What he said.

    It's always nice to hear stories of people being, well, nice. Makes a very pleasant change.
  • lovetodo22lovetodo22
    edited March 2012
    Their service is so good that they shipped one of my orders on December 31, 1969. That was 21 years before I was born, and exactly 42 years ago. 42 really is the answer to life, the universe, everything, and Telltale shipping!
  • FriarFriar
    edited March 2012
    What good is it in 1969? We've got to get it back to the future, doc!
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