The Walking Dead won't run at ALL (exe "stopped working" error)
I just bought the game yesterday ('Telltale build' for PC, nothing to do with "Steam", which I don't even have installed) and it refuses to run with the error "WalkingDead101.exe has stopped working".
I'm using Windows 7 64-bit, Intel Core i5 processor, 4GB RAM, ATI 3870 with 512MB memory. Video drivers up-to-date.
In response to another thread asking for troubleshooting information:
1) Windows Firewall never asks to allow/block the program. I manually allowed it. Didn't make a difference (same error). I manually BLOCKED it... no change, same error.
2) Avast Antivirus on or off made no difference.
3) Physically unplugging the internet made no difference.
Furthermore, I've so far tried:
Running the shortcut on desktop created.
Running the .exe directly.
Running the .exe as admin.
Running the .exe in Win98 and/or WinXP compatibility modes (as suggested in another thread).
Running the .exe with "disable desktop composition" checked (as suggested in another site).
Restarting the computer, then trying all the above again.
Every single time, the same result: black screen for a few seconds, then crash to desktop with error ".
When installing, I let it check DirectX... it said I was "up-to-date". Rebooted even though it didn't ask me to, just in case.
Key point here (to those who have 'fixed' this error): this is the Telltale PC version of the game, not the "Steam" one. Most folks here seem to be talking about the game as if it was on Steam (and thus I assume their "fixes" like disconnecting the internet, are related to that). Was I - buying from Telltale - supposed to get a Steam version as well when I bought this? Would that version at least WORK (providing the internet is disconnected)?
Is this related to some kind of DRM? Is it a problem of connecting to Telltale's servers (if so, that's a worry 'cos it means you can't play the game offline?!?!). Why not a "serial code" like Telltale's old games, which was a much better and fairer way to protect games and avoid problems like this? Heck, this is just a guess, but if it is the cause... ridiculous DRM is the reason I rarely buy PC games anymore.
I'm afraid I'm going to have to ask for a refund if this isn't patched/fixed soon, which is a shame because I'm not only a big Walking Dead fan (since the start of the comic), but a long-time fan of Telltale since the first episode of their first Sam & Max game. I've never had a problem like this with a Telltale game before; I can understand a game gets released with the occasional graphic glitch or bug that needs patching, but this game - for me - is not even loadable, let alone playable.
Do *any* owners of the Telltale (non-Steam) PC version of this game have the game actually working? Has anyone managed to fix this error for the non-Steam Telltale release?
Heck, I would have just bought this for my Xbox 360, but I'm in Australia, so we don't get that option sadly.
I hate to say, but I'm feeling majorly disappointed and angry here.
I'm using Windows 7 64-bit, Intel Core i5 processor, 4GB RAM, ATI 3870 with 512MB memory. Video drivers up-to-date.
In response to another thread asking for troubleshooting information:
1) Windows Firewall never asks to allow/block the program. I manually allowed it. Didn't make a difference (same error). I manually BLOCKED it... no change, same error.
2) Avast Antivirus on or off made no difference.
3) Physically unplugging the internet made no difference.
Furthermore, I've so far tried:
Running the shortcut on desktop created.
Running the .exe directly.
Running the .exe as admin.
Running the .exe in Win98 and/or WinXP compatibility modes (as suggested in another thread).
Running the .exe with "disable desktop composition" checked (as suggested in another site).
Restarting the computer, then trying all the above again.
Every single time, the same result: black screen for a few seconds, then crash to desktop with error ".
When installing, I let it check DirectX... it said I was "up-to-date". Rebooted even though it didn't ask me to, just in case.
Key point here (to those who have 'fixed' this error): this is the Telltale PC version of the game, not the "Steam" one. Most folks here seem to be talking about the game as if it was on Steam (and thus I assume their "fixes" like disconnecting the internet, are related to that). Was I - buying from Telltale - supposed to get a Steam version as well when I bought this? Would that version at least WORK (providing the internet is disconnected)?
Is this related to some kind of DRM? Is it a problem of connecting to Telltale's servers (if so, that's a worry 'cos it means you can't play the game offline?!?!). Why not a "serial code" like Telltale's old games, which was a much better and fairer way to protect games and avoid problems like this? Heck, this is just a guess, but if it is the cause... ridiculous DRM is the reason I rarely buy PC games anymore.
I'm afraid I'm going to have to ask for a refund if this isn't patched/fixed soon, which is a shame because I'm not only a big Walking Dead fan (since the start of the comic), but a long-time fan of Telltale since the first episode of their first Sam & Max game. I've never had a problem like this with a Telltale game before; I can understand a game gets released with the occasional graphic glitch or bug that needs patching, but this game - for me - is not even loadable, let alone playable.
Do *any* owners of the Telltale (non-Steam) PC version of this game have the game actually working? Has anyone managed to fix this error for the non-Steam Telltale release?
Heck, I would have just bought this for my Xbox 360, but I'm in Australia, so we don't get that option sadly.
I hate to say, but I'm feeling majorly disappointed and angry here.
This discussion has been closed.
Comments
You pretty much wrote everything that I've been saying, and have also been wanting to say, but outlined it perfectly.
I have tried everything you've listed as well. I was experiencing this with the standalone version 1st, and then tried the Steam version afterward. The Steam version was released early to customers who pre-ordered the game, since Telltale was having technical difficulties posting the standalone version on their site at first, and sent out an e-mail saying so.
I, too, have been a longtime fan of their games (and the Walking Dead comics/show), and have been able to run every one successfully up until this one. I have required an occasional workaround related to graphics in the past since I have the unrecommended Intel host video, but seeing as you and others have a compatible ATI (or NVidia) card, I am now hesitant to upgrade my video card, and will probably be requesting a refund soon as well.
Reminds me all to much of the Magic: Tactics debacle from SOE.
Apparently, quality assurance is not a value or priority with some developers (and is what, IMO, sets them apart from the big boys).
In this case, the entire game won't run. Period. Telltale's past games have all at least started... it's the sort of thing you NEED to get right. Do they have beta testers? I'd be happy to be one, if it helped prevent this sort of thing.
I wonder if Telltale - and this isn't meant disrespectfully - knew what they were getting into with a Walking Dead game? From what I've read, the game is good... but The Walking Dead has a HUGE fanbase. This is a very important title for them to get right (look at how many threads are on this board saying "this is my first Telltale game" or "never played point and click games before... what else should I buy?". The WD fanbase (especially mainstream now thanks to the TV show) is much larger than Monkey Island or Sam and Max, so doing things like ignoring Aussie fans and releasing a game that doesn't run on many people's computers either at all or unless you search a forum for help isn't a good thing.
Can I ask, Telltale, if the Steam version works (disconnected) where the standalone doesn't, are you going to offer it to all your customers who bought the standalone version (which I bought to better support Telltale and avoid Steam in the first place) so they can at least play what they purchased while you patch the standalone release's major bug? I don't want a free lunch, but I do expect to be able to play what I paid for and not have to spend money to troubleshoot a product.
I've scanned a few topics here and it's most worrying that there seems to be no offer of redress for those with this problem, no real suggestions to fix it (the "disconnect your internet" seems to only work for the Steam version) and not even any news except one "help us troubleshoot this".
Heck, I'd say "just refund me and I'll buy it on Xbox", but again... Australian.
Oh, and the most worrying part is: I normally buy the "full season" with Telltale, but a demo at least (if not the first ep available alone, like all other Telltale releases) would have alerted me to wait and not buy a game that doesn't run yet. With no way (no PC demo?!) to "try before you buy", I had to use my past trust of Telltale to blind buy the whole series... trust that sadly seems to have been a mistake.
I really don't want to have to go with a refund, but if I can't play the game I bought than I really can't just throw the money away. Heck, I'd much rather play the game, so if that means re-buying on "Steam" if that's the only PC version that works, so be it. But some kind of response would be nice, for paying customers who've supported Telltale for years.
So, you're using the Steam version and the disconnect from internet trick isn't working for you? Seems only some with that can get it to run that way, then.
Is anyone using the non-Steam and got it working? Anyone at all?
I'd assume you could find the .exe somewhere by searching for "WalkingDead101.exe" (presuming it's the same name), but if that's not working, I don't know what to suggest.
The tech support email address is support@telltalegames.com. Official staff do check this forum, but not so much outside of US west coast office hours.
It sounds like you've already tried the fixes specified in this thread. Sorry I haven't any others to suggest right now.
I guess I'll email Telltale for a refund, then.
Sorry, I haven't responded because I don't have a fix outside of what I've already posted in the FAQ. Please keep in mind that this issue is affecting less than 1% of the userbase and we haven't been able to reproduce it at all internally. We are working on it, but I simply don't have any other fixes to suggest at this point. Anything I would throw out would be guesswork and wouldn't extend beyond general PC troubleshooting.
I definitely apologize for the frustration, and we are definitely working on a resolution here.
I notice a raise in buggy games which are distributed over Steam and this is not a good signal. Its even worse, if those games are not being fixed after a longer period of time.
Cheers, Boris
Former QA Member of EA Phenomic
Wow, really? STILL no new on this issue? No fix... not even any updates or posts more than a month-old ambiguous "we're working on it"?
Come on, this isn't right or fair for those of us who've paid for and want to play the game. I really don't want a refund, I just want my purchase to work, but this is getting pretty ridiculous now.
Telltale, what happened to you folks? You guys were so cool, helpful and customer-caring when I first found you at the time Sam & Max S1 came out.
Anyway, I'm pretty darn sure TWD bug is an issue with connecting to your servers and/or authenticating. I can run any tests you want me to run, but you have to communicate with me and your customers.
Episode two is out. Can't play it. Can't play episode one. Can't START the game.
I think I've been more than patient! This is frankly ridiculous.
dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.
Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.
Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.
DxDiag, information posted below
System Information
Time of this report: 7/1/2012, 22:24:19
Machine name: ROGER-MK2
Operating System: Windows Developer Preview 64-bit (6.2, Build 8102) (8102.winmain_win8m3.110912-1733)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
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Memory: 8192MB RAM
Available OS Memory: 8174MB RAM
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Windows Dir: C:\Windows
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User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.8102.0000 64bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: The file ctaud2k.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 3/5/2012 12:15:00, 17663808 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
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D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Sound Devices
Description: Speakers (Creative SB Audigy 2 (WDM))
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0004&SUBSYS_10071102&REV_04
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1377 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 3/18/2010 20:50:52, 866264 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438444&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6526 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/13/2011 19:27:30, 4718952 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playba
Might be a Windows 8 issue, but here's some stuff you can try:
- Unplug the Xbox 360 Controller before you start the game
- Disable your second display
If neither helps, you can try if setting Realtek HDA as default sound output gets it working.
No a/v, no software firewall. tried all the solutions listed (multiple compatibility modes, windowed, admin, launching from steam and directly from the exe).
Game says preparing to launch then nothing. Event viewer lists a generic crash code, application error wit an event ID of 1000.
Faulting application name: WalkingDead101.exe, version: 2012.4.23.11289, time stamp: 0x4f95e3ff
Faulting module name: DINPUT8.dll, version: 6.2.8250.0, time stamp: 0x4f3f3075
Exception code: 0xc0000005
Fault offset: 0x0001025f
Faulting process id: 0xfa0
Faulting application start time: 0x01cd58b7e3f14ceb
Faulting application path: g:\steam\steamapps\common\the walking dead\WalkingDead101.exe
Faulting module path: C:\Windows\SYSTEM32\DINPUT8.dll
You both have DINPUT8.dll related crashes.
Have you tried the game on Windows XP, Vista or 7 on the same computer?
unfortunately, my other computers are not up to snuff video card wise. just odd that we are both running across the same dll issue. i did try "updating" directx and replacing the dll. unfortunately win 8 is a bitch about replacing those files. i can't take ownership of them.
I am out of reasonable ideas. I think your best chance is to install a supported windows version as mentioned above.
I have deleted all my saved games, prepared to start over just for a chance to complete episode 2 at some point.
But my game WAS working before, I did play episode 2 until I always got stuck in the barn.
I couldn't leave, and I couldn't open the stall doors, because if I did I could no longer move or do anything.. just stood there. So every time that happened I would restart the game, and that happened a few times until the game stopped working completely.
So. I reinstalled, and now it doesn't work at all.. and like I said, I've tried absolutely everything and I'm not sure what to do anymore..
Also, I tried creating a new account on my computer. Didn't work, either.
EDIT: I'm not using Steam, or Windows 8. I'm on Vista. It's all in Telltale.
I have since updated to the newer build of windows 8, but still had the same issue. Tried with just the one screen, then I unplugged the Xbox remote and would you believe it up it Fired.
Thank you very much Dj
Do we think this could be a usb issue? external devices? Ploader do you have any other controllers or external devices in the USB's?
Once I unplugged that 360 controller, everything now runs fine
Other than a mouse and kb? no other usb devices installed or running. from what i've read (which may or may not be correct
i do have an 8500 win 8 build that i could try to install.
this falls in line with most of the info that i've dug up on the error. what i've found so far is that it typically happens when you are trying to run a game controller of some sort. if we were running windows 95, it wouldn't be so bad. the whole os runs something like 25mB iirc. go and look at your video card driver file size, much less how big DirectX has grown...
same thing. absolutely fresh install, less than an hour old. loaded up new os, updated drivers, and nada. dammit ice, you had my hopes up!
Faulting application name: WalkingDead101.exe, version: 2012.4.23.11289, time stamp: 0x4f95e3ff
Faulting module name: DINPUT8.dll, version: 6.2.8400.0, time stamp: 0x4fb71440
Exception code: 0xc0000005
Fault offset: 0x0000ff7f
Faulting process id: 0x11f8
Faulting application start time: 0x01cd5cb8c6b50e5b
Faulting application path: f:\steam\steamapps\common\the walking dead\WalkingDead101.exe
Faulting module path: C:\Windows\SYSTEM32\DINPUT8.dll
i recently fired up RBR after not playing for a while. this game has issues with the menu's not responding at all or correctly (this was on vista/7/8). the fix? hit your device manager, and go to the HID section. it'd get wonky w/ the generic usb drivers installed. with the DINPUT8.dll failures and a fresh install i figured f*>k it...
right now on my fresh install the only devices listed are all generics. i started at the top and worked my way down. i had about 12 things listed as "usb input device". disabled one at a time, and then checked to make sure i still had basic functionality aka click "disable"... mouse still work? cool. keyboard still work? awe fudge! *fixed* try the next. just work your way through.
for my original win 8 install when i had the problem, i had the logitech drivers installed for my mx518, g25, and no drivers installed for my saitek eclipse keyboard or cyborg 3d joy.
fresh install (no drivers whatsoever for usb devices installed) still did not work until i started disabling the generic usb devices and got down it to two installed generics (kb/mouse) and it fired up.
i'll update this as i reinstall drivers for my gear, and sorry for the word fort. i just need to go play FINALLY. :guybrush:
after reading the above post, I unplugged my Xbox controller from usb
boom
Please point your developers to this thread regarding proper implementation of Xbox 360 controller support: http://www.telltalegames.com/forums/showthread.php?t=29352
Unplugging the Xbox 360 controller allows the game to run, but I can't use the controller to play. You may consider it a nitpicky issue for the PC version, but when using a TV in the living room to play, breaking out a keyboard and mouse is a pain. Windows 8 is less than 4 months way. You need to fix this.
I copied the D8INPUT.DLL from a 32-bit Windows 7 machine (C:\Windows\System32\d8input.dll) into the root install directory for The Walking Dead (for the Steam version, this will be something like "C:\Program Files (x86)\Steam\steamapps\common\the walking dead").
I know this isn't what this thread was originally started for, but it's the first thing that comes up for a Google search of Walking Dead and D8INPUT.DLL errors. Hopefully this will help others.
http://www.dlldump.com/download-dll-files_new.php/dllfiles/D/dinput8.dll/5.03.2600.2180/download.html
you sir are a lifesaver...now to figure out how to get it to recognize my saves...