Sam & Max - All Episodes: Access Violation Errors on Vista

steveistops

I have DEP turned off for all of them, but each episode still crashes right before or after the intro movies.

Emily

Could you tell us your system specs, please?

These access violation errors are most likely due to issues with the activation software, and they're not something we have a solution for. We're going to be rereleasing all the episodes with the newest version of the activation software within the next few weeks, and that may solve the problem, but I can't guarantee it.

If we can't get the games running for you, of course we'll refund your money. I'm sorry I don't have a better answer.

steveistops

no problem. hope this is everything:

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Manufacturer Dell Inc.
Model Dell DXP061
Total amount of system memory 3.00 GB RAM
System type 32-bit operating system
Number of processor cores 2
64-bit capable Yes

Storage

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Total size of hard disk(s) 461 GB
Disk partition (C:\) 246 GB Free (461 GB Total)
Media drive (H:\) CD/DVD
Media drive (I:\) CD/DVDCD/DVD

Graphics

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Display adapter type NVIDIA GeForce 7900 GS (Microsoft Corporation - WDDM)
Total available graphics memory 527 MB
Dedicated graphics memory 256 MB
Dedicated system memory 0 MB
Shared system memory 271 MB
Display adapter driver version 7.15.10.9746
Primary monitor resolution 1280x1024
DirectX version DirectX 9.0 or better


I actually bought the series pack back in November and played through the first 3 just fine, even after Vista was installed (I got it the day it came out). About two months ago the games stopped working but I was too busy to get online and ask for help.

Emily

So episodes 1-3 were fine for you before (even after upgrading to Vista) and are not fine for you now?

It's gotta be due to a windows update or driver update or something like that, because we haven't changed the episodes since they were released. Just curious, when is the last time you remember updating drivers? (Video card or otherwise.) Also what type of antivirus software are you using?

If you don't mind waiting a little longer, let's see how the versions with the new activation software work for you.

steveistops

yeah, all of them played fine on vista. i played a little bit of 4 without any problem, too. i took some time off from it and came back a few weeks later to find that nothing worked.

i figured it was due to a windows update and will gladly wait for the new activation software. i use windows live onecare for my antivirus and have up-to-date drivers.

jmm

steveistops wrote: »

Display adapter type NVIDIA GeForce 7900 GS (Microsoft Corporation - WDDM)

Errm, that doesn't look like you have the latest drivers.

Here is the link to NVidia's updated drivers for Vista:
http://www.nvidia.com/object/winvista_x86_158.24.html

steveistops

thanks for the heads-up. i've updated, but i still receive the access violation error message.