Another week goes by with no sign of support
Ok, the last thing we heard was on the 12th of July. What has been done this week for the game to actually work as advertised.
Its now over 3 weeks since release of episode 2 and we are yet to see resolution.
If you are planning on waiting and combining the update to episode 3, please let us know so we don't have to come back every day to see if the game we have paid for is playable yet.
I thought the lack of communication prior to episode 2 was disgraceful, this is just downright rude, to your customers who purchased something in good faith on which you have failed to deliver.
Can we please get a little communication on how much longer we have to wait to be able to play this game.
Thanks.
Its now over 3 weeks since release of episode 2 and we are yet to see resolution.
If you are planning on waiting and combining the update to episode 3, please let us know so we don't have to come back every day to see if the game we have paid for is playable yet.
I thought the lack of communication prior to episode 2 was disgraceful, this is just downright rude, to your customers who purchased something in good faith on which you have failed to deliver.
Can we please get a little communication on how much longer we have to wait to be able to play this game.
Thanks.
This discussion has been closed.
Comments
I don't even think their customer service team check this forum. You'll get a prompt reply with no actual information or answers if you post in Shopping forum.
"Per my technical support FAQ thread here, this is happening to a very small percentage of Mac users. It's definitely not anywhere near the majority. Unfortunately, I don't have any further information to pass along since I updated that thread. Our QA and production departments are aware of the issue and are working to resolve it as soon as possible, but I haven't been given an ETA on when that will be.
Smuggling, please send me a PM with your ticket number so I can take a look at it for you."
...small percentage... a small percentage is one or two!!!!
if its such a small amount of people and by the small amount of shit that telltale seem to give u would think that it would have been a small amount of time before we got a fix... seriously, telltale need to get their heads out of their asses and refund me or fix it.
Even that is unfortunately not certain, since a couple of other recent complaints to the BBB have already gone unanswered. :-/
http://www.bbb.org/greater-san-francisco/business-reviews/computer-software-publishers-and-developers/telltale-games-in-san-rafael-ca-277990/complaints
They keep refusing to publicly address the problem and their lack of any semblance of customer support because they don't want to scare away potential suckers from buying their faulty product.
The fact that Mike refuses to pass on the name of his supervisor / boss so that we may complain to someone more senior just shows a total lack of professionalism across the board.
There are a litany of dissatisfied customers and about 2 dozen vocal ones. No one has been granted a refund they deserve, which shows that telltale has no class or standards. If I purchased this game from EB, Bestbuy, JB Hi-Fi or any honorable reseller they would refund or exchange for credit the item.
The problem isn't difficult to fix. It can be solved by putting both episodes up as a combined download on the telltale server with instructions on how to copy saved games over. This is the simplest solution and could be sorted within a day. Here we are approaching 1 month with no solution, no information and no refund.
Telltale can suck it.
I have written on the forum, contacted Telltale and Better Business Bureau. Still no answer. And this "Mike" guy has the nerve to practically tell us to shut up about it because, according to him, we're a minority and don't deserve proper customer service.
MIKE! Are you usually satisfied if you buy something and get 1/5 of what you paid for? Is it okay to tell the customers with problems that "there are not too many with problems so shut up about it" and close the door?
Again, as I said in that thread and in the support FAQ, they're aware that there's an issue and are working on fixing it. I don't have a reason for the huge delay beyond what I said above. I know it sucks, and I'm not happy about it either.
With that said, they were able to reproduce the issue this week, and the fix that QA tested this afternoon appears to have been successful. We could potentially update the game as early as tomorrow. While that's likely to happen, it's not certain as of right now.
I think the problem has been the lack of communication as a whole. I think we would all like to see regular updates, even if the solution is not found. My two cents.
Thanks again, heres hoping that we do get a resolution soon.
Well, that's good news, but frankly, this is a post that should have been made three weeks ago.
How hard could it be to just drop by this forum back when the problem first appeared and say "We're aware the problem exists, it's really hard to reproduce, but we're working on it", and then keep people updated once or twice a week or so? Spending literally a couple of minutes a week could probably have saved you quite a number of unhappy customers. Active communication is the key to dealing with things like this.
With that said, I'd still prefer a refund. This game plus the terrible service is not worth 25$. I will continue bugging TTG, the forum and BBB until I get my refund or the episodes monthly, as advertised.
I certainly hope so. I also run Windows 7. This issue is just so random and bizarre. After weeks of trying the download I've now gotten it to 87% before the error message, but it now drops down to 48% upon retry. Ugh...
The information is in the support FAQ and has been since I became aware of it. It's stickied on this forum. The second I had more information, it was posted here. It had nothing to do with anybody's "outburst."
I still don't have concrete information on the patch, but they are attempting to push it out this afternoon.
Telltale currently has a BBB rating of a C. After 4 unanswered support tickets in the last month, I added my tale of woe to the others on the BBB site. In other posts I have been flamed for "whining" about my problem and told to just hold on by the Telltale cheerleaders. Maybe if Telltale's BBB rating hits an F it will light a fire under their bums. I am sorry it has come to this, but I have never been treated so insignificantly by a company I have done business with before.
I'm unfortunately glad that someone else is having problems on Xbox. I have been reading threads for the past week and have not seen one Xbox user w a complaint besides me. What problems are you experiencing.
http://www.telltalegames.com/forums/showthread.php?t=30587
Check for my post in this link. I tried a few days ago to get into playing Ep2 but it was seriously having none of it. I got it to work once but I've no idea how to go about it again. That's not really the point though, it should just work. I shouldn't have to jump through hoops to use something I bought.
Exactly. The day i got it it worked just fine. Everything saved. Later that night couldn't get on when I was disconnected from live. And when I signed in a few days later the saved game was gone. I tried from different Xboxs but nothing worked
Everything you explained in the above link is the same with what I'm experiencing except I can't even finish part 1. People have asked if I downloaded on a different console which I did but I had downloaded it on my GT and on my flash drive. My storage says I have a saved game and the full game but it only launches when I'm connected to live. And even then when I hit play there are no saved files
I'll give it a while longer until I get onto the phone to Microsoft for a refund. As it is the game as it was sold to me is not fit for use or consumption. If it was a retail game and it didn't work I'd be fully entitled to return it to the place of purchase for a refund. I know a few people have had various problems with games not working (not WD) and have managed to wrangle a refund for a XBLA game via the Microsoft support. It'll probably be hard but I refuse to pay for something not fit for purpose.
Especially those of us who prepaid for the entire series.
I agree with you completely Sly. Maybe we could all get together and file a class action? That might make them stand up and fix the game. Of course, it might not... their BBB Review just hit an F (for Fail?) based on non-responses to complaints.
I have seen customers post fixes (which is AWESOME of them btw), but none has worked for me yet. I keep hoping to see a post from Telltale (or a notice that it is coming) with a patch that will fix all of our problems.... sadly, none since episode 2 showed up and caused all the problems.