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Game wont connect.

colbiegirlcolbiegirl
edited August 2012 in Game Support
I am trying to play TWD ep. 1 . When I punch in my username and password I get this message. Unable to establish a connection to the telltale servers to verify the ownership status of this account. please ensure that u have an active internet connection. Anyone have any answers on how to fix this problem?

Comments

  • puzzleboxpuzzlebox Telltale Alumni
    edited August 2012
    Are you running any kind of antivirus/firewall that could be blocking the outbound connection?
  • colbiegirlcolbiegirl
    edited August 2012
    I checked that, it's fine.
  • DjNDBDjNDB Moderator
    edited August 2012
    Please try it again during a clean boot:

    Booting clean in Windows XP:
    1. Click Start --> Run --> Type msconfig --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Process SYSTEM.INI file
    4. Uncheck Process WIN.INI file
    5. Uncheck Load Startup Items
    6. Click on the Services tab
    7. At the bottom, check Hide All Microsoft Services
    8. Click Disable All
    9. If running the game on Steam, re-check the "Steam Client Service"
    10. Click OK
    11. Click Restart
    12. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your settings by doing the following:

    1. Click Start --> Run --> Type msconfig--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click OK
    4. Click YES, when asked to restart your computer

    Booting clean in Windows Vista / 7:
    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. If running the game on Steam, re-check the "Steam Client Service"
    8. Click on OK
    9. Click Restart.
    10. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your settings by doing the following:

    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer
  • colbiegirlcolbiegirl
    edited August 2012
    Ty for the suggestion, I tried this and it didn't work. Any other suggestions? How would I go about getting a refund for this game?
  • DjNDBDjNDB Moderator
    edited August 2012
    What kind of internet connection do you have? Your IP implies that it is a satellite connection, if i am not mistaken. I have a wild theory, that the high latency could let the game run into a timeout prematurely.

    Is there any chance you can use a different internet connection for the activation?

    If we don't get the game running, you can write to support@telltalegames.com and ask for a refund.
  • colbiegirlcolbiegirl
    edited August 2012
    I was thinking that was probally it, I didn't realize when I purchased the game u had to connect to servers to play. I will just get my refund for the game back hopefully and ty for your time and help :)
This discussion has been closed.