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The Walking Dead EP3 Cursor bug

ditiniousditinious
edited April 2013 in Game Support
Hi, I am having a bug and is now desperate for help. As you can see in the picture attached, my cursor has failed to move any further than it is shown on the picture. Hence, I was unable to open the door to the right in order to stop the train ( This is the part where Duck has coughed blood ) because I simply cannot move the cursor to where the door is.

Please help!

Comments

  • DjNDBDjNDB Moderator
    edited August 2012
    I don't have a fix, but someone else had a similar issue in episode 1.
  • emagemag
    edited August 2012
    I've been having the same issue. As soon as the Katja scene begins (wiping Duck's mouth) my cursor is restricted, so I can't click on the door to get to Kenny.

    I've tried rewinding multiple times, tried not touching the cursor during the pan-up sequence, tried moving the cursor during the pan-up sequence, using a keyboard+mouse only, using gamepad only, using gamepad+mouse, updating video drivers, downgrading video drivers, playing in a window, playing full screen, changing mouse sensitivity, changing resolution, rebooting -- all to no effect. The cursor just won't move into the rightmost 1/3 of the screen during that part of episode 3.

    For the record, only that section is affected. Episodes 1 and 2 work fine, as do the earlier parts of episode 3 (e.g., if I rewind or load a different save). The mouse in the menus also work fine, even when the in-game portion gets screwed up.

    Windows 7 64-bit/Radeon HD 4670
  • ditiniousditinious
    edited August 2012
    I tried similar measures too, but no cigar... I find it funny that for some reasons I thought using a game pad would have solved my problem for sure XD .
    Anyway, I have already send a letter to Telltale support's email. ( My thanks to DjNDB, his link led me to the support email address. Can't find the bloody thing anywhere else... ) I will put out their answer on this page if they have ways to remedy the problem :) .

    P.S. My computer is a 64bit windows 7 too
  • ChrisMacDeeChrisMacDee
    edited August 2012
    Same issue here. On Windows 7 Ultimate x64 with radeon 5700 card. :/ Was enjoying it as well
  • LetterSequenceLetterSequence
    edited August 2012
    I'm having this same issue, but on the PS3.
  • browndoombrowndoom
    edited September 2012
    I have encountered a problem with my mouse with Episode 3. It seems to be bound to a square area on my screen. I can not get to most options in the episode to progress. I uploaded a video to show off the problem.

    I have restarted the game many times. Restarted my computer a couple times. Tried changing the resolutions of my game, but nothing seems to clear it up.

    http://youtu.be/K42hGqyzFLI
  • DjNDBDjNDB Moderator
    edited September 2012
    @browndoom
    I merged your thread into this one, because it is the same issue.
  • browndoombrowndoom
    edited September 2012
    ok thanks
  • fistmasterfistmaster
    edited September 2012
    same problem
    cant reach the last switch on the right on the train. the cursor just stops moving and I cant go any further.

    what do? couldnt play this game for a few days now. going to ask for a refund when this issue wont be resolved until friday
  • PixiestPixiest
    edited September 2012
    Just curious if there's any resolution on this yet.

    I have the same problem and I would post a screenshot except it looks just like the one ditinious posted.

    I'm also using Windows 7 x64
  • DjNDBDjNDB Moderator
    edited September 2012
    If some of you post your dxdiag info i can try to find possible culprits by comparing them:

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.
  • Martin666Martin666
    edited September 2012
    Same issue here as well .... please see videos in this post

    http://www.telltalegames.com/forums/showthread.php?t=32590
  • PixiestPixiest
    edited September 2012
    System Information
    Time of this report: 9/6/2012, 16:09:11
    Machine name: LIZZIE
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 03/23/10 15:17:30 Ver: 08.00.15
    Processor: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz (8 CPUs), ~3.1GHz
    Memory: 12288MB RAM
    Available OS Memory: 12280MB RAM
    Page File: 2101MB used, 22454MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
    DxDiag Notes
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Display Tab 3: No problems found.
    Display Tab 4: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    Display Devices
    Card name: NVIDIA GeForce GTX 470
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 470
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_06CD&SUBSYS_14703842&REV_A3
    Display Memory: 4064 MB
    Dedicated Memory: 1248 MB
    Shared Memory: 2815 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: VA2323wm
    Monitor Id: VSC3323
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: DVI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 8.17.0012.8562 (English)
    Driver Version: 8.17.12.8562
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 10/15/2011 01:53:00, 15693120 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-458D-11CF-807A-7C341DC2C535}
    Vendor ID: 0x10DE
    Device ID: 0x06CD
    SubSys ID: 0x14703842
    Revision ID: 0x00A3
    Driver Strong Name: oem8.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.8562:pci\ven_10de&dev_06cd
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    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Card name: NVIDIA GeForce GTX 470
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 470
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_06CD&SUBSYS_14703842&REV_A3
    Display Memory: 4064 MB
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    Driver Model: WDDM 1.1
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    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Card name: NVIDIA GeForce 8400 GS
    Manufacturer: NVIDIA
    Chip type: GeForce 8400 GS
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_06E4&SUBSYS_B7243842&REV_A1
    Display Memory: 4071 MB
    Dedicated Memory: 487 MB
    Shared Memory: 3583 MB
    Current Mode: 1680 x 1050 (32 bit) (59Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: VX2025wm
    Monitor Id: VSCE51D
    Native Mode: 1680 x 1050(p) (59.954Hz)
    Output Type: HD15
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 8.17.0012.8562 (English)
    Driver Version: 8.17.12.8562
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 10/15/2011 01:53:00, 15693120 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-45A4-11CF-807A-28971FC2C535}
    Vendor ID: 0x10DE
    Device ID: 0x06E4
    SubSys ID: 0xB7243842
    Revision ID: 0x00A1
    Driver Strong Name: oem8.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.8562:pci\ven_10de&dev_06e4
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_S
  • DjNDBDjNDB Moderator
    edited September 2012
    Pixiest wrote: »
    Card name: NVIDIA GeForce GTX 470
    Current Mode: 1920 x 1080 (32 bit) (60Hz)

    Card name: NVIDIA GeForce 8400 GS
    Current Mode: 1680 x 1050 (32 bit) (59Hz)

    Card name: NVIDIA GeForce 8400 GS
    Current Mode: 1280 x 1024 (32 bit) (60Hz)

    I don't know if this means anything, but you have at least 3 displays with different resolutions. Maybe that confuses the game somehow. You can try if disabling all but one helps.
  • PixiestPixiest
    edited September 2012
    DjNDB wrote: »
    I don't know if this means anything, but you have at least 3 displays with different resolutions. Maybe that confuses the game somehow. You can try if disabling all but one helps.

    Good idea! ....

    But no... after unplugging 3 of my monitors it still didn't help...

    Rebooting with the 3 monitors unplugged didn't help...

    Changing resolution didn't help...

    Updating drivers didn't help...
  • DjNDBDjNDB Moderator
    edited September 2012
    Too bad, but it was worth a try.
    Does it make a difference which of the two graphics cards you use?
    I would disable the other one if the device manager each time
  • PixiestPixiest
    edited September 2012
    DjNDB wrote: »
    Too bad, but it was worth a try.
    Does it make a difference which of the two graphics cards you use?
    I would disable the other one if the device manager each time

    Worth a try.... but alas, that didn't work either.
  • browndoombrowndoom
    edited September 2012
    I deleted the local content through steam and re-installed it. Didn't fix anything.

    Here's my dxdiag. https://www.dropbox.com/s/gcga7boihkpwyaq/DxDiag.txt
  • DjNDBDjNDB Moderator
    edited September 2012
    I can't find anything suspicious that your systems have in common, but that doesn't mean much. The dxdiag info doesn't tell everything there is to know, so there might be something else.
    It seems to be one of those mystery bugs that appear on some systems.
  • fistmasterfistmaster
    edited September 2012
    Heres mine:
    System Information
    Time of this report: 9/7/2012, 18:26:35
    Machine name: XXXXXXXXXXXXXXXXXXX
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.120503-2030)
    Language: German (Regional Setting: German)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: EX58-UD3R
    BIOS: Award Modular BIOS v6.00PG
    Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
    Memory: 4096MB RAM
    Available OS Memory: 4094MB RAM
    Page File: 2333MB used, 5853MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode
    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    Display Devices
    Card name: NVIDIA GeForce GTX 295
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 295
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_05EB&SUBSYS_070510DE&REV_A1
    Display Memory: 2668 MB
    Dedicated Memory: 877 MB
    Shared Memory: 1791 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor Name: PnP-Monitor (Standard)
    Monitor Model: SyncMaster
    Monitor Id: SAM030D
    Native Mode: 1680 x 1050(p) (59.883Hz)
    Output Type: DVI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 8.17.0012.9610 (English)
    Driver Version: 8.17.12.9610
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 3/1/2012 02:02:00, 17642816 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-46AB-11CF-E456-09271FC2C535}
    Vendor ID: 0x10DE
    Device ID: 0x05EB
    SubSys ID: 0x070510DE
    Revision ID: 0x00A1
    Driver Strong Name: oem1.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.9610:pci\ven_10de&dev_05eb
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    Sound Devices
    Description: Kopfhörer (2- Microsoft LifeChat LX-3000 )
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: USB\VID_045E&PID_070F&REV_0100&MI_00
    Manufacturer ID: 65535
    Product ID: 65535
    Type: WDM
    Driver Name: USBAUDIO.sys
    Driver Version: 6.01.7600.16385 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 7/14/2009 02:06:32, 109568 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Lautsprecher (High Definition Audio-Gerät)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458A002&REV_1000
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7600.16385 (German)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 7/14/2009 02:07:00, 350208 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digitalaudio (S/PDIF) (High Definition Audio-Gerät)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458A002&REV_1000
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7600.16385 (German)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 7/14/2009 02:07:00, 350208 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Sound Capture Devices

    Description: Kopfhörermikrofon (2- Microsoft LifeChat LX-3000 )
    Default Sound Capture: No
    Default Voice Capture: Yes
    Driver Name: USBAUDIO.sys
    Driver Version: 6.01.7600.16385 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/14/2009 02:06:32, 109568 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Digitalaudio (S/PDIF) (High Definition Audio-Gerät)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7600.16385 (German)
    Driver Attributes: Final Retail
    Date and Size: 7/14/2009 02:07:00, 350208 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF
    DirectInput Devices
    Device Name: Maus
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Tastatur
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Microsoft LifeChat LX-3000
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x070F
    FF Driver: n/a

    Device Name: Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC221
    FF Driver: n/a

    Device Name: Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC221
    FF Driver: n/a

    Device Name: G11 Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC225
    FF Driver: n/a

    Poll w/ Interrupt: No
    USB Devices
    + USB-Root-Hub
    | Vendor/Product ID: 0x8086, 0x3A35
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    Gameport Devices
    PS/2 Devices
    + HID-Tastatur
    | Vendor/Product ID: 0x046D, 0xC221
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID-Tastatur
    | Vendor/Product ID: 0x046D, 0xC225
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminalserver-Tastaturtreiber
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + HID-konforme Maus
    | Vendor/Product ID: 0x1532, 0x0007
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminalserver-Maustreiber
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 118.8 GB
    Total Space: 476.9 GB
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    Drive: E:
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    Model: WDC WD10EAVS-00D7B1 ATA Device

    Drive: F:
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    Total Space: 476.9 GB
    File System: NTFS
    Model: Hitachi HDS721050CLA362 ATA Device

    Drive: G:
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    Total Space: 476.8 GB
    File System: NTFS
    Model: SAMSUNG HD502HJ ATA Device

    Drive: I:
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    Drive: D:
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  • PixiestPixiest
    edited September 2012
    So... are they going to fix it or can we simply not finish the game?
  • PixiestPixiest
    edited September 2012
    Ok, never mind. I rewound to the argument on the road and instead of
    leaving evil lilly behind to die, I schlepped her along with me
    (click to unhide) Then when I got to the coughin' up blood all night scene I had full cursor movement.
  • fistmasterfistmaster
    edited September 2012
    Pixiest wrote: »
    Ok, never mind. I rewound to the argument on the road and instead of
    leaving evil lilly behind to die, I schlepped her along with me
    (click to unhide) Then when I got to the coughin' up blood all night scene I had full cursor movement.

    I wish I could rewind but I cant. In the save game it says Episode 1 and then I load that and it then i choose EP3 and it loads where I left in EP3.
  • browndoombrowndoom
    edited September 2012
    I did a rewind and that seemed to fix the issue for me. I was able to progress further in the game and haven't experienced the problem so far.
  • fistmasterfistmaster
    edited September 2012
    what should I do when I cant even rewind?

    general bump
  • Martin666Martin666
    edited September 2012
    I did rewind but it didn't help :(
  • fistmasterfistmaster
    edited September 2012
    no help for people with cursos bugs?
  • fistmasterfistmaster
    edited September 2012
    bump
  • ditiniousditinious
    edited September 2012
    Hey guys, I finally get a reply form telltale. But unfortunately, they just ask me to clarify the problem... I suppose we need to wait a bit longer.
  • fistmasterfistmaster
    edited September 2012
    ditinious wrote: »
    Hey guys, I finally get a reply form telltale. But unfortunately, they just ask me to clarify the problem... I suppose we need to wait a bit longer.

    interesting. where did you email your problem to? or where is the support site?
  • DjNDBDjNDB Moderator
    edited September 2012
    The Support E-Mail address is support@telltalegames.com and can be found on the product support page.
  • fistmasterfistmaster
    edited September 2012
    DjNDB wrote: »
    The Support E-Mail address is support@telltalegames.com and can be found on the product support page.

    Thank you. I will describe my problem there and post further info if I shoud get any news on this matter.
  • ditiniousditinious
    edited September 2012
    I got another letter. I think we might need to wait for quite awhile :(

    Hi XXXXXX,

    I apologize for the cursor problem you are experiencing. We are currently investigating a potential solution.

    Thank you,
    Matt
  • trancebeyondtrancebeyond
    edited September 2012
    Hello everyone! Guys, the only fix for this that i've found is to roolback your episode save to the last one. Mine was at the moment when you need to choose what to do with Lilly.

    I've loaded this save, played till this sticky moment, and here you go.

    You can reach the last switch and startup the train! :D

    Hope i've helped somebody.

    Cheers.
  • thehip21thehip21
    edited September 2012
    Well finally what fixed it for me was to simply rewind to the RV seen i pre picked up the pencil before the evil one stole the RV and than i did the train stuff after and it seemed to work.
  • keterketer
    edited October 2012
    Hello everyone

    My game has been brought to a complete standstill in episode 4, FORTUNATELY I found a temporary fix. I ran the game in windowed mode and my mouse worked flawlessly. I don't know if this will work for everyone else, but it's worth a try until a patch is released.

    For the record, I'm running the steam version on OSX. Hope this helps!
  • DarkpentiumIVDarkpentiumIV
    edited April 2013
    Hi everyone,

    I don't know if anyone is still interested in this but i had the same issue. My mouse couldn't get to the edges of the Screen with my (1440x900) Resolution.
    So i tried every single one of the resolution in the settings menu, and eventually 1366x768 Worked.

    I hope this helps. :)
This discussion has been closed.