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Purchase issue

DorkyjDorkyj
edited September 2012 in Shopping or Activation Support
I "purchased" Walking Dead, the charge shows up on the card I used to make the purchase, however it failed to clear your system. It shows up as "pending" on the card however as best as I can tell it does not show in the TTG system at all.

I sent an email, "issue-63006" which explains the entire situation.

Any help would be appreciated

thanx

Comments

  • MattPMattP ModeratorFormer Telltale Staff
    edited September 2012
    Hi,

    Your card will not be charged as the order was never completed. What you're seeing is a Pending Authorization Hold. You will see the funds put back into your account in the next 2-3 business days. If you're not familiar with Pending Authorization Holds, you can contact your bank and they should be able to provide you with more detailed information.

    Thanks,
    Matt
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