General game choppiness after fighting to fix crashing.

edited October 2012 in Game Support
RE: The Walking Dead.

Copy and pasted from the Steam forums: (Skip quote for current issue)
I purchased the game yesterday, and after some hiccups I thought I had it fixed.

Originally the game launched in a window at a very low resolution, not a huge deal. Changed it to 1920 x 1080/Fullscreen and relaunched, the game proceeded to crash. Subsequent restarts merely got a "Preparing to launch...", the game supposedly launching (My status on Steam changed to being in game), but nothing happening. About 10 seconds later my status went back to online. Do this about 5 times and the game will finally launch, once again in a window at low resolution. Switching settings and not relaunching, I decided I would just deal with it in the future and played through Episode 1 and part of Episode 2.

Fast forward to this morning, and the same issue is back with the resolution (Ugh.), but even worse, my save game is now gone. I'm extremely frustrated right now after spending $25 on this, without it even remotely functioning properly. Tried the save fix of moving the pref.prop to the Steam folder, but since that relies on you doing that every time you launch, and it breaks every launch, it would equal spending about 10 minutes just to launch the game once. And I'm not even sure if it would work. It didn't work, trying it just now.

EDIT: Running it as an admin seems to fix the crashing, now just trying to figure out how to recover my save...

EDIT2: I lied. Still crashing.

EDIT3: Running it in compatibility mode for Windows 98/ME seems to have fixed the crashing. Hopefully it stays fixed.

Save is still MIA though...

EDIT4: After even more digging (More ughs.), it seems I might be screwed entirely in terms of the save. Apparently if you crash your preferences can get corrupted, and since the saves and preferences are linked, your saves are, for all intents and purposes, lost, even if the actual saves are still there.

Seems like very, very poor design to me. Anyone who has a similar combination of issues, beware of playing through until your crashes are resolved, I suppose.

Currently the game is functioning now that I'm running both with compatibility mode for Windows 98/Me as well as running it as an admin every time, but the in game visuals are all sorts of messed up. The game locks up, causing the audio to stutter fairly frequently (Even worse when there's a lot of action going on. Escaping with Shawn and Chet from the zombies in Episode 1 was tantamount to watching a fancy Powerpoint with bad audio). All of the animations during conversation seem to be skipping frames as well, at certain times. It's bizarre because certain characters will appear to be playing at 15 frames per second while a character idling in the background performs normally.

I'm very close to requesting a refund from Steam. I think I've spent more time trying to get the game to work than actually playing the game.

EDIT: A rough video I just threw together. Ironically, it's the smoothest the game has run since I fixed the crashing. Choppity chop. The choppiness in the beginning is usually the norm.

Comments

  • puzzleboxpuzzlebox Telltale Alumni
    edited October 2012
    Hi Zora-Link, sorry this is affecting your enjoyment of the game. Have you tried lowering the default graphics settings (Main menu > Settings > Graphics), particularly turning off shadows and after effects?

    Can you also post a DxDiag?

    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter.
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing Ctrl-V.
  • edited October 2012
    puzzlebox wrote: »
    Hi Zora-Link, sorry this is affecting your enjoyment of the game. Have you tried lowering the default graphics settings (Main menu > Settings > Graphics), particularly turning off shadows and after effects?

    Can you also post a DxDiag?

    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter.
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing Ctrl-V.

    Yep, played with all the settings and various resolutions. No dice. The choppiness only began once I fixed the crashing via switching to compatibility mode.

    And I even sat there and went "I need to remember to post my specs"... then forgot. Not that I should have any issues running this game...

    AMD Phenom II x4 @ 3.1 GHz
    8 GB RAM
    AMD Radeon 6870 1GB

    Running Windows 7 64 bit.
  • puzzleboxpuzzlebox Telltale Alumni
    edited October 2012
    Could you post the full DxDiag? The detail in there can often help to pinpoint where the issue might be.
  • edited October 2012
    puzzlebox wrote: »
    Could you post the full DxDiag? The detail in there can often help to pinpoint where the issue might be.

    All the same to me. Was trying to avoid making this page super lengthy. :p

    System Information
    Time of this report: 10/15/2012, 20:56:06
    Machine name: CUSTOMPC
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 04/14/10 21:56:32 Ver: 20.07
    Processor: AMD Phenom(tm) II X4 B50 Processor (4 CPUs), ~3.1GHz
    Memory: 8192MB RAM
    Available OS Memory: 8192MB RAM
    Page File: 3728MB used, 12651MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
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    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6738)
    DAC type: Internal DAC(400MHz)
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    Monitor Id: ACI19E7
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    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Card name: AMD Radeon HD 6800 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6738)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_6738&SUBSYS_23051787&REV_00
    Display Memory: 752 MB
    Dedicated Memory: 1008 MB
    Shared Memory: 3839 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: ASUS VH242H
    Monitor Id: ACI24F3
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: DVI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1140 (English)
    Driver Version: 8.982.0.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 7/27/2012 22:13:56, 1100288 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71EE2-2478-11CF-4370-0F03BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x6738
    SubSys ID: 0x23051787
    Revision ID: 0x0000
    Driver Strong Name: oem24.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:8.982.0.0:pci\ven_1002&dev_6738
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    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: Speakers (High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000
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    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Audio (S/PDIF) (High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
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    Manufacturer ID: 1
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    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
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    Description: Digital Audio (S/PDIF) (High Definition Audio Device)
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    Sound Capture Devices
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    Default Sound Capture: Yes
    Default Voice Capture: Yes
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    Driver Attributes: Final Retail
    Date and Size: 11/20/2010 23:23:47, 350208 bytes
    Cap Flags: 0x0
    Format Flags: 0x0

    Description: Microphone (Avnex Virtual Audio Device)
    Default Sound Capture: No
    Default Voice Capture: No
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    Device Name: Keyboard
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    Device Name: XBOX 360 For Windows (Controller)
    Attached: 1
    Controller ID: 0x0
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    Poll w/ Interrupt: No

    USB Devices
    + USB Root Hub
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    Gameport Devices

    PS/2 Devices
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    Disk & DVD/CD-ROM Drives
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    System Devices
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    Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_83891043&REV_3C\3&267A616A&0&A0
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_AA88&SUBSYS_AA881787&REV_00\4&1B775579&0&0110
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_83891043&REV_00\3&267A616A&0&99
    Driver: n/a

    Name: ATI I/O Communications Processor PCI Bus Controller
    Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&267A616A&0&A4
    Driver: n/a

    Name: AMD Radeon HD 6800 Series
    Device ID: PCI\VEN_1002&DEV_6738&SUBSYS_23051787&REV_00\4&1B775579&0&0010
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_83891043&REV_00\3&267A616A&0&91
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_836C1043&REV_00\3&267A616A&0&A2
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_83A31043&REV_03\4&7935432&0&0050
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1002&DEV_597F&SUBSYS_83531043&REV_00\3&267A616A&0&50
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_83891043&REV_00\3&267A616A&0&98
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1002&DEV_5978&SUBSYS_83531043&REV_00\3&267A616A&0&10
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_83891043&REV_00\3&267A616A&0&90
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1002&DEV_5957&SUBSYS_83531043&REV_00\3&267A616A&0&00
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_83891043&REV_00\3&267A616A&0&9A
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
    Driver: n/a

    Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_83891043&REV_00\3&267A616A&0&A3
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device
  • DjNDBDjNDB Moderator
    edited October 2012
    You could try if disconnecting your second display helps.
    I would also try updating your sound driver.

    It is also possible, that you don't need the compatibility mode anymore with either of these measures, and can resolve the choppiness that way.
  • edited October 2012
    Updating my sound driver and going back to running it without compatibility mode seems to have fixed it for now. Tried launching over and over about 10 times with no launch crashes either.

    I'm hesitantly optimistic at this point. Thanks! Bizarrely, it skipped ahead an entire section of the game in Macon, which I'm okay with since I was replaying it anyway.
  • DjNDBDjNDB Moderator
    edited October 2012
    Zora-Link wrote: »
    Bizarrely, it skipped ahead an entire section of the game in Macon, which I'm okay with since I was replaying it anyway.

    I am glad it seems to help.

    By switching compatibility mode you also switch the savegame location.

    TWD usually saves to
    %USERPROFILE%\Documents\Telltale Games\The Walking Dead
    but if I run it in compatibility mode for win95 or win98/me it saves to
    %PUBLIC%\Documents\Telltale Games\GameData
  • edited October 2012
    Well my game functions again but now after playing through Episode 2, I went to start Episode 3, only to find that it was apparently "Coming soon." Deciding to restart, I discovered that I apparently never played Episode 2. Trying to start on Episode 3 pretty much picks everything I DIDN'T do.

    This game is a joke. Quickly turning into the biggest waste of $25 I've ever done.

    EDIT: Apparently my preferences got screwed up, AGAIN, resulting in the save I had not even showing up.

    My disgust with Telltale is palpable right now.
  • MattPMattP ModeratorFormer Telltale Staff
    edited October 2012
    Since you are playing on Steam, please check to see if you have a prefs file in your Steam directory in steamapps\common\the walking dead.

    If you do, this file could be cause of your problems. Your prefs file should only be in your Documents\Telltale Games\The Walking Dead directory. Please remove the prefs file from your Steam subdirectory (copy it to your desktop, just in case) and run the game again. If you see the proper choices, you can delete the prefs file now on your desktop. If you do not see the correct choices, close your game and delete the prefs from your Documents\...\The Walking Dead folder and move the prefs file from your desktop into this folder.

    Also, reinstalling Steam has helped a lot of people play the game and avoid crashes since Steam started converting game files recently.
  • edited October 2012
    MattP wrote: »
    Since you are playing on Steam, please check to see if you have a prefs file in your Steam directory in steamapps\common\the walking dead.

    If you do, this file could be cause of your problems. Your prefs file should only be in your Documents\Telltale Games\The Walking Dead directory. Please remove the prefs file from your Steam subdirectory (copy it to your desktop, just in case) and run the game again. If you see the proper choices, you can delete the prefs file now on your desktop. If you do not see the correct choices, close your game and delete the prefs from your Documents\...\The Walking Dead folder and move the prefs file from your desktop into this folder.

    Also, reinstalling Steam has helped a lot of people play the game and avoid crashes since Steam started converting game files recently.

    None of which worked. Every preference file fails to show any save files, only giving the option of either picking from 3 empty slots, or going to the "Pick your UI" option. (Which equates to the same thing.)

    This is even using a preferences file that I coped over the second I saw that it wasn't having Episode 3 show up, in addition to trying the preference file already in my documents. Something is completely borked, and cost me all the time I spent on this game.
  • edited October 2012
    So I noticed I had two extra Telltale games folders, decided to delete the folder that was last updated several days ago while keeping the new one. Apparently after doing so, it made yet another new folder in My Documents, while my most recent saves are now being ignored. The hell is this?

    EDIT: I've since received a refund for the game.

    I might wait until Episode 5 is released and hope by then they've fixed the numerous issues with this game, then give it a shot again. Until then, I'm avoiding it like the plague.
This discussion has been closed.