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Tales of Monkey Island crashes when I select new game

MadaCakeMadaCake
edited October 2012 in Game Support
Hi there,

I'm trying to run the game on Mac OS X 10.7.5 MacBook Pro Processor 2.5 GHz Intel Core i7, Memory 8 GB RAM. I can open it and go through the settings but as soon as I click on New Game and select "yes I"m ready" it crashes and the following error message appears:
"Telltale Games quit unexpectedly.
Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple"

I had just purchased the package and it's the first time I run it. It never worked. The same happens with all chapters in the package.
I have tried to reinstall Steam but it's the same

Please help

Comments

  • MadaCakeMadaCake
    edited October 2012
    Hi guys,

    Any updates on this?

    Thanks!
  • MattPMattP ModeratorFormer Telltale Staff
    edited October 2012
    After looking into this issue, it appears that OS X 10.7.5 is the problem. If you can go back to 10.7.4 or earlier, or upgrade to a later version of Mac OS X, then this issue should go away.
  • LilJRollerLilJRoller

    I have the most recent version of Mac (lion) and have this problem is this something that may be fixed or have I just wasted my money?

  • StuPhoenixStuPhoenix

    No Kidding. Should you guys perhaps be working on a patch or something? Upgrading or downgrading seems like a pretty ridiculous solution to me. I feel as though FIXING the the problem for your customers might be the best course of action. Maybe i'm just old fashioned.

  • fre4kseinfre4ksein

    Hey... have the same Problem... does anybody know if it will work with Mountain Lion or Mavericks?

  • MattPMattP ModeratorFormer Telltale Staff

    Tales of Monkey Island should work fine on all other versions of Mac OS X 10.7.5. The issue in 10.7.5 appears to be an issue with an update in the OS itself.

  • YogiDYogiD

    i want clarity on the post above. Will Tales of Monkey Island work on all versions of Mac OS X, except for version 10.7.5?

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Yes, Tales of Monkey Island will work on all Mac OS X versions 10.7.4 and below, and 10.8.x and above.

    YogiD posted: »

    i want clarity on the post above. Will Tales of Monkey Island work on all versions of Mac OS X, except for version 10.7.5?

  • stefanbkkstefanbkk

    Nope, it does crash on OS X Yosemite 10.10

    Can't figure out how to get it to run. I did reinstall it. Any good advice anyone?

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Can you please clarify if the game is crashing, or are you unable to see the main menu screen?

    stefanbkk posted: »

    Nope, it does crash on OS X Yosemite 10.10 Can't figure out how to get it to run. I did reinstall it. Any good advice anyone?

  • WytseWytse
    edited November 2014

    I also encountered a problem with Tales of Monkey Island after upgrading to Yosemite on my MacBook Pro 2014. The screen just stayed black when starting the game, but sound could be heard. I got it to work after some puzzling:

    • In System Preferences, Displays, select Scaled - More Space to change the screen resolution to very detailed.
    • In System Preferences, Dock, deselect 'Automatically hide and show the dock', to be able to click on the bottom of the screen.
    • Start up a chapter of Tales and run it in windowed mode using 'CMD + F'.
    • You should see the start-up screen now and be able to change the screen resolution to one that fits the window.

    This allowed me to play at least chapter 4 of TOMI, but it is a work-around. I hope it works for you as well.

    Good luck!

    TelltaleMike posted: »

    I apologize for the inconvenience. Can you please clarify if the game is crashing, or are you unable to see the main menu screen?

  • r3qz0rr3qz0r

    That worked for Ep1, thanks.

    Wytse posted: »

    I also encountered a problem with Tales of Monkey Island after upgrading to Yosemite on my MacBook Pro 2014. The screen just stayed black wh

  • TelltaleMikeTelltaleMike Former Telltale Staff

    @Wytse Thank you for providing extra information on how you were able to resolve your issue. I will make sure to pass it along to the team!

    Wytse posted: »

    I also encountered a problem with Tales of Monkey Island after upgrading to Yosemite on my MacBook Pro 2014. The screen just stayed black wh

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