›

don't receive my jurassic park deluxe edition

nathan0nathan0
edited April 2013 in Game Support
hi.
I bought the Jurassic park deluxe edition long time ago , and i don't receive it , can i have a refund or send me an other deluxe edition? or it is too late?.
Thank you ( sorry i'm french)

Comments

  • nathan0nathan0
    edited March 2013
    no one?
  • nathan0nathan0
    edited March 2013
    ???
  • JinxsterrJinxsterr
    edited March 2013
    It seems no one cares. :(
  • MattPMattP ModeratorFormer Telltale Staff
    edited March 2013
    I have looked up this order and it was placed on November 16, 2011. It's been too long to track the package with the tracking number supplied to you when the product shipped from our warehouse. I can confirm that the order did ship, and I have sent an inquiry to our Warehouse Manager to see if they have any record for the product being returned. You may also want to check with your local post office to see if they have any information about this order. If they did return your package to our warehouse, they should have a record of it.
  • nathan0nathan0
    edited March 2013
    thank you , i remembered that the package stayed more than 2 month in u.s.a , so i tried to call the post office , but they didn't answer.
    Thank you to take care of my problem Telltale :)
    sorry again for my english
  • nathan0nathan0
    edited March 2013
    i went to the french post office today , and they never receinved the package , i think that the package stayed in usa
  • nathan0nathan0
    edited March 2013
    any news?
  • nathan0nathan0
    edited March 2013
    ???
  • nathan0nathan0
    edited April 2013
    please...
  • nathan0nathan0
    edited April 2013
    ???
This discussion has been closed.