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The Walking Dead crashes

MrSlapstickMrSlapstick
edited April 2013 in Game Support
I bought The Walking Dead through Steam for my PC. It keeps crashing seconds after I try to start playing. Help me, please.

Comments

  • DjNDBDjNDB Moderator
    edited April 2013
    Please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" to your next reply in this thread.
  • MrSlapstickMrSlapstick
    edited April 2013
    This do it?
  • DjNDBDjNDB Moderator
    edited April 2013
    Yes.
    What is the last thing you do/see before the game crashes?
  • MrSlapstickMrSlapstick
    edited April 2013
    DjNDB wrote: »
    Yes.
    What is the last thing you do/see before the game crashes?

    I start the game, the screen turns white, then it turns black, then it crashes.
  • DjNDBDjNDB Moderator
    edited April 2013
    I don't see anything that's obviously wrong.

    Have you tried the suggestions from the support FAQ already?
    Description: Speakers (Realtek High Definition Audio)
    Date and Size: 8/18/2009 05:29:16, 1983264 bytes

    You can further try if updating to the latest Realtek HDA driver helps.

    I would also try deleting the savegame folder ( C:\Users\Owner\Documents\Telltale Games\The Walking Dead )
  • MrSlapstickMrSlapstick
    edited April 2013
    I tried all of that. I tried the FAQ, I updated the HDA driver, and I don't have a saved game. I haven't been able to start the game at all since I got it.
  • DjNDBDjNDB Moderator
    edited April 2013
    That's a tough one.

    Does it work if you disconnect from the internet?

    Updating your Mainboards BIOS is also worth a try. A couple of people had crashes that were fixed that way.
  • BosdaksBosdaks
    edited April 2013
    Hi. Does anyone know how can i make the game into full screen? It still is in window mode even if i maxed out the resolution in game. THANKS
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