›

My problems! Help! [twd]

gamergirl291gamergirl291
edited July 2013 in Game Support
JUST TO SAY, I LOVE THIS GAME SOOOOOOOOO MUCH!
hi!
i recently bought the game, The walking dead, in Argos and i played it as usual, but when i completed the 2nd episode, it restarted it's self. but when i finished that, i re-did my game and when i got to the 3rd episode, there was no video but there was sound.
PLEASE HELP! (its on pc btw)

Comments

  • DjNDBDjNDB Moderator
    edited June 2013
    "survival instinct" is a different TWD game, but since you are talking about episodes I assume you actually mean the game by Telltale Games.

    If so, pease follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" to your next reply in this thread.
  • gamergirl291gamergirl291
    edited June 2013
    HERE U GO! what do i do noooooooooooowww
  • DjNDBDjNDB Moderator
    edited June 2013
    Is this a company/school notebook?
    It looks so, because your My Documents folder appears to be on a Network drive ( \\Ustorage2\Student Data\... ).

    What's more important, your installation of the game is incomplete. Episodes 3, 4 and 5 are not installed completely, which seems to be cause the problem.

    Is it possible that the game ran out of space on the Network drive during installation (i.e. you exceeded the quota granted to your user account)?
  • gamergirl291gamergirl291
    edited June 2013
    im not sure what i did really! please may you instruct me??? thanks!!!
    :D:D:D:D:D:D:D:D:D:D:D
  • DjNDBDjNDB Moderator
    edited June 2013
    gamergirl291 wrote: »
    im not sure what i did really! please may you instruct me??? thanks!!!
    :D:D:D:D:D:D:D:D:D:D:D

    If you answer my questions i can try.
    Is it your personal notebook?
    Can you install software to a different drive, e.g. c: or d:?
  • gamergirl291gamergirl291
    edited July 2013
    yeah ive cheacked is it (C:) and (D:) ?
  • DjNDBDjNDB Moderator
    edited July 2013
    Okay, then i suggest you make a backup copy of the savegame folder
    \\Ustorage2\Student Data\Students\Eisha-Mae.Medina\My Documents\Telltale Games\The Walking Dead

    Then uninstall the game, and the reinstall it to c: or d:.
  • gamergirl291gamergirl291
    edited July 2013
    THANK YOU SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO much!
  • DjNDBDjNDB Moderator
    edited July 2013
    You're welcome. I am glad it worked.
This discussion has been closed.