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Walking dead purchase question

BuckowskiBuckowski
edited July 2013 in Shopping or Activation Support
Hi
I downloaded the 1st free episode of the walking dead on iPad. On the title screen, When I click on the multipack to buy the rest of the game, it comes up with this ...

Unable to complete purchase, this account cannot currently make payments.

I have plenty of credit in my account to pay for this, and am experiencing no problems in buying other games.

Help please :)

Comments

  • BuckowskiBuckowski
    edited July 2013
    One week later, tried every day to purchase these episodes and still coming up with the same problem.
    Does anyone from telltale ever respond on this forum or have they just given it up?
  • BuckowskiBuckowski
    edited July 2013
    Perhaps telltale should employ zombies to man this forum. Or maybe they already do, would explain the lack of response on here. Embarrassing.
  • MattPMattP ModeratorFormer Telltale Staff
    edited July 2013
    Please navigate to your Settings menu, select the General tab, find 'Restrictions', select that, and then scroll down to allowed content and make sure 'In-app purchases' is turned on. Apple does include various functionality in their devices to prevent people from making accidental purchases or allow them to turn off options their children might abuse.
  • S3pi82S3pi82
    edited July 2013
    Hello!
    I tried to buy multi-pack episode 2-5 + 400 days bundle and got the same message as Buckowski. But for me it took the 17,99 € anyway from my itunes account!!!??? What do i do know? Please help! How do i get the episodes i already paid for?
  • MickeymolesMickeymoles
    edited July 2013
    S3pi82 wrote: »
    Hello!
    I tried to buy multi-pack episode 2-5 + 400 days bundle and got the same message as Buckowski. But for me it took the 17,99 € anyway from my itunes account!!!??? What do i do know? Please help! How do i get the episodes i already paid for?

    I have exactly the same. it is also very strange that the pack is advertised at $17.99 and in the email I get says euro 17.99.
    the game crashed and I had to reinstall. Now it says buy again and when I do restore purchase it tells me my apple id is not for this store.
    I cant email apple store hope you can help me!
  • MattPMattP ModeratorFormer Telltale Staff
    edited July 2013
    If the payment went through, you can select the 'Restore Purchases' button and your episode status for all DLC episodes should change from 'Buy' to 'Get'.
  • GunnarE12GunnarE12
    edited July 2013
    I have been restoring for the past two days, I've deleted the app and reinstalled and nothing and still says "Buy"!!! However, you still have my money... Just refund our money!!!
  • rickardorickardo
    edited July 2013
    Where is the Restore Purchases button ?
  • AurelienfrAurelienfr
    edited July 2013
    I have post a thread but I doesn't see him so I talk here. =) And sorry for my english because I'm french.
    For make simple, I have buy a pack and after delete app for save problem, the button "restore purchases" doesn't make is job: "Buy" not beacame "Get".
    Please help me.
  • ChumpinatorChumpinator
    edited July 2013
    MattP wrote: »
    If the payment went through, you can select the 'Restore Purchases' button and your episode status for all DLC episodes should change from 'Buy' to 'Get'.

    This is not working. Hitting 'Restore' prompts for iTMS password, says "restoring purchases" and then nothing. Still shows 'BUY'.
    My account has been charged for the purchase so payment has gone through. please help
  • ChumpinatorChumpinator
    edited July 2013
    looks like my problem was resolved in another thread. Just his purchase again and confirm, it will recognise you already own it and switch to "buy"
    http://www.telltalegames.com/forums/showthread.php?t=39499
This discussion has been closed.