Currently having the same issue "Could not initalize Direct3D. Make sure you have current video drivers and close any other applications that might be running. You will need a video card that supports at least pixel shader version 1.2."
I have not been able to launch the game since I purchased it, so I am not quite sure what the issue is. http://www.sendspace.com/file/bf2moq
Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and you should then be able to start the game.
Currently having the same issue "Could not initalize Direct3D. Make sure you have current video drivers and close any other applications tha… moret might be running. You will need a video card that supports at least pixel shader version 1.2."
I have not been able to launch the game since I purchased it, so I am not quite sure what the issue is.
http://www.sendspace.com/file/bf2moq
Ok I ran that test and the program said that "DirectX setup has determined that a newer or equivalent version of DirectX has been installed already. No installation is necessary."
My apologies, if you are still unable to play, I noticed that you are using an intel integrated graphics card. We do not recommend the use of intel integrated cards for our games, as they tend to not run our games well. Can you please clarify if your graphics card supports Pixel Shader 1.2 or higher?
Ok I ran that test and the program said that "DirectX setup has determined that a newer or equivalent version of DirectX has been installed already. No installation is necessary."
I would then make sure that graphics card is being used when starting the game. To do this, you may need to make sure the computer is plugged into a power outlet, and you have changed the computer from Balanced (recommended), or Power Saver, to High Performance, and then start the game again.
Yah that was not the problem. Is there any way that I can be sent the prefs.prop file with all of the settings on low and in windowed mode? I would like to try that.
Unfortunately we are unable to provide you with a prefs.prop file, as the prefs.prop file is created for you once you start a new game. If you can, I recommend starting the game, and then switching to Windowed Mode using the Windows shortcut (Alt+Enter), then try starting the episode. (You can also try lowering the resolution of the game from the main menu.)
Yah that was not the problem. Is there any way that I can be sent the prefs.prop file with all of the settings on low and in windowed mode? I would like to try that.
i am not able to start the game, but i do have the file. is there any way that you can change the settings for me like you did for one of the others having this issue? http://www.sendspace.com/file/6r1zt8
Any settings changed would have to be by the user, as they are in your local documents. Please try uninstalling and reinstalling the game, and then try starting the game again. If you are still unable to start the game, try playing in either 'Run as Administrator' mode, or a Compatibility Mode. (We recommend Windows 98/ME)
i am not able to start the game, but i do have the file. is there any way that you can change the settings for me like you did for one of the others having this issue?
http://www.sendspace.com/file/6r1zt8
Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and this should resolve your issue.
Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and this should resolve your issue.
after a pc restart the game starts but now and then it's stuttering and especially when a chapter ends and a new savegame has been created, it freezes. When I try to start the game again I always get the same error (shader 1.2....).
Please try updating the drivers of your graphics card to the latest version, and see if you are then able to play the game without issue. If you are still unable to play without issue, I noticed you have a Gigabyte technology computer. There are known issues with some Gigabyte motherboards that prevented multiple games from running. You may need to update your BIOS which you can do at Gigabyte's website.
It's also possible this is an audio issue. Please try unplugging all speakers and mics. Then make sure you have headphones plugged into the audio jack on your computer.
same problem here
https://www.sendspace.com/file/10wn5h
after a pc restart the game starts but now and then it's stuttering and especial… morely when a chapter ends and a new savegame has been created, it freezes. When I try to start the game again I always get the same error (shader 1.2....).
(sry for my bad english)
I believe i did as you said but direct x says it is up to date and no update is needed. I still am getting the same error as before. here is a new diagnostic: https://www.sendspace.com/file/ywbiid
thank you for replying so promptly. I appreciate your help
@sweeps Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and this should resolve your issue.
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory from a computer's graphics card, your computer's card is currently running at 307mb of dedicated memory. Your computer uses an integrated graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend try playing the game on a computer above minimum system requirements, if you have the ability to, or contacting the distributor you purchased the game from, for any refund requests.
I believe i did as you said but direct x says it is up to date and no update is needed. I still am getting the same error as before. here is… more a new diagnostic: https://www.sendspace.com/file/ywbiid
thank you for replying so promptly. I appreciate your help
=( that sucks. i remember playing episode 1 on xbox and it was really good. i was looking forward to playing the rest of the season. I look forward to the day i have something better than this laptop to play on. thanks for the help mike. I appreciate the help. until next time...
My apologies, after looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum processing speed of 2.0 GHz, and a graphics card output of 512mb of dedicated memory, your computer is currently running at 1.4 GHz processing speed, and 0mb of dedicated memory. I recommend you try playing the game on a computer above minimum system requirements if you have the ability to, or requesting a refund from the distributor you purchased the game from. If you purchased the game from our website, please contact/email our Support Staff at Support@Telltalegames.com, and they will be able to assist you with your request.
Unfortunately it seems that your graphics card is currently running at 32mb of dedicated memory where we require a minimum of 512mb. I recommend updating the drivers of your current graphics card, and see if you are then able to play the game successfully.
Unfortunately it seems that your graphics card is currently running at 32mb of dedicated memory where we require a minimum of 512mb. I recom… moremend updating the drivers of your current graphics card, and see if you are then able to play the game successfully.
My apologies, I believe the minimum requirements for Jurassic Park is 256mb of dedicated memory from a graphics card. You may be able to update the drivers on your card to the latest version, unfortunately if that does not allow you to play, you may need to play on a computer that is running above the minimum system requirements.
After looking over your support tool information, it seems that your graphics card's dedicated memory is below the minimum system requirements to play the game. Where we require a minimum of 512mb of dedicated memory, your current card has 0mb of dedicated memory. I recommend either updating the drivers of your current graphics card, or playing on a computer that is above the minimum system requirements to play the game. I apologize for any difficulties this may cause.
Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and this should resolve your issue.
That was one of the steps I took while looking through the 8 pages of troubleshooting. But just for the heck of it, I ran it again and got the same message:
Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and this should resolve your issue.
I have updated my graphics drivers, directx, ensured that I am running in 32 bit mode, yet I have never been able to successfuly start the game. I am on Windows 8 and decided to run the "compatibility troubleshooter". When it asks to test the program it works! I then tell it to save the settings, but when I try to run the game again it has the same error again as everyone else has listed here.
Game works/launches without an error now. The only thing I've really done is activate another product/game on Steam and downloaded it. Go figure. Thanks for looking into this TelltaleMike.
That was one of the steps I took while looking through the 8 pages of troubleshooting. But just for the heck of it, I ran it again and got the same message:
http://i.imgur.com/t14HMYS.jpg
So just an update. Initially about 50% of the time, I would get the "Could not initialize Direct3D" error when I would launch the game. Windows 7 64-bit, GeForce GTX 680, driver version 344.48 which was the latest at the time. After updating to driver version 344.60 which was released the other day, the game launches without issue 100% of the time. And I haven't even restarted my PC since updating the GeForce drivers.
Game works/launches without an error now. The only thing I've really done is activate another product/game on Steam and downloaded it. Go figure. Thanks for looking into this TelltaleMike.
So just an update. Initially about 50% of the time, I would get the "Could not initialize Direct3D" error when I would launch the game. Wind… moreows 7 64-bit, GeForce GTX 680, driver version 344.48 which was the latest at the time. After updating to driver version 344.60 which was released the other day, the game launches without issue 100% of the time. And I haven't even restarted my PC since updating the GeForce drivers.
Comments
Currently having the same issue "Could not initalize Direct3D. Make sure you have current video drivers and close any other applications that might be running. You will need a video card that supports at least pixel shader version 1.2."
I have not been able to launch the game since I purchased it, so I am not quite sure what the issue is.
http://www.sendspace.com/file/bf2moq
Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and you should then be able to start the game.
Ok I ran that test and the program said that "DirectX setup has determined that a newer or equivalent version of DirectX has been installed already. No installation is necessary."
My apologies, if you are still unable to play, I noticed that you are using an intel integrated graphics card. We do not recommend the use of intel integrated cards for our games, as they tend to not run our games well. Can you please clarify if your graphics card supports Pixel Shader 1.2 or higher?
Well I am not sure why it is showing that I am running that graphics card. I am sure that I am running the game using my NVIDIA GeForce GT 650M.
I would then make sure that graphics card is being used when starting the game. To do this, you may need to make sure the computer is plugged into a power outlet, and you have changed the computer from Balanced (recommended), or Power Saver, to High Performance, and then start the game again.
Yah that was not the problem. Is there any way that I can be sent the prefs.prop file with all of the settings on low and in windowed mode? I would like to try that.
Unfortunately we are unable to provide you with a prefs.prop file, as the prefs.prop file is created for you once you start a new game. If you can, I recommend starting the game, and then switching to Windowed Mode using the Windows shortcut (Alt+Enter), then try starting the episode. (You can also try lowering the resolution of the game from the main menu.)
i am not able to start the game, but i do have the file. is there any way that you can change the settings for me like you did for one of the others having this issue?
http://www.sendspace.com/file/6r1zt8
Any settings changed would have to be by the user, as they are in your local documents. Please try uninstalling and reinstalling the game, and then try starting the game again. If you are still unable to start the game, try playing in either 'Run as Administrator' mode, or a Compatibility Mode. (We recommend Windows 98/ME)
https://www.sendspace.com/file/w5kwf1
Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and this should resolve your issue.
Still doesn't launch still saying that Direct3D can not initialize.
My apologies. Please also try updating the drivers of your graphics card to the latest version, and then run the Direct X installer again.
hi please help having the same problem
Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and this should resolve your issue.
same problem here
https://www.sendspace.com/file/10wn5h
after a pc restart the game starts but now and then it's stuttering and especially when a chapter ends and a new savegame has been created, it freezes. When I try to start the game again I always get the same error (shader 1.2....).
(sry for my bad english)
Please try updating the drivers of your graphics card to the latest version, and see if you are then able to play the game without issue. If you are still unable to play without issue, I noticed you have a Gigabyte technology computer. There are known issues with some Gigabyte motherboards that prevented multiple games from running. You may need to update your BIOS which you can do at Gigabyte's website.
It's also possible this is an audio issue. Please try unplugging all speakers and mics. Then make sure you have headphones plugged into the audio jack on your computer.
Lastly, you may need to install the Microsoft Visual C++ 2010 SP1 Redistributable Package. http://www.microsoft.com/en-us/download/details.aspx?id=8328
i'm having the same issue of not being able to open the game. here is my info https://www.sendspace.com/file/slm46p
@sweeps Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and this should resolve your issue.
I believe i did as you said but direct x says it is up to date and no update is needed. I still am getting the same error as before. here is a new diagnostic: https://www.sendspace.com/file/ywbiid
thank you for replying so promptly. I appreciate your help
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory from a computer's graphics card, your computer's card is currently running at 307mb of dedicated memory. Your computer uses an integrated graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend try playing the game on a computer above minimum system requirements, if you have the ability to, or contacting the distributor you purchased the game from, for any refund requests.
=( that sucks. i remember playing episode 1 on xbox and it was really good. i was looking forward to playing the rest of the season. I look forward to the day i have something better than this laptop to play on. thanks for the help mike. I appreciate the help. until next time...
same problem
please could you help me??thanks
https://www.sendspace.com/file/1konzo
My apologies, after looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum processing speed of 2.0 GHz, and a graphics card output of 512mb of dedicated memory, your computer is currently running at 1.4 GHz processing speed, and 0mb of dedicated memory. I recommend you try playing the game on a computer above minimum system requirements if you have the ability to, or requesting a refund from the distributor you purchased the game from. If you purchased the game from our website, please contact/email our Support Staff at Support@Telltalegames.com, and they will be able to assist you with your request.
https://www.sendspace.com/file/xojdcl
https://www.sendspace.com/file/xojdcl
Unfortunately it seems that your graphics card is currently running at 32mb of dedicated memory where we require a minimum of 512mb. I recommend updating the drivers of your current graphics card, and see if you are then able to play the game successfully.
How about Jurassic Park? can it be played on my laptop?
My apologies, I believe the minimum requirements for Jurassic Park is 256mb of dedicated memory from a graphics card. You may be able to update the drivers on your card to the latest version, unfortunately if that does not allow you to play, you may need to play on a computer that is running above the minimum system requirements.
https://www.sendspace.com/file/nicdwd
Thanks
After looking over your support tool information, it seems that your graphics card's dedicated memory is below the minimum system requirements to play the game. Where we require a minimum of 512mb of dedicated memory, your current card has 0mb of dedicated memory. I recommend either updating the drivers of your current graphics card, or playing on a computer that is above the minimum system requirements to play the game. I apologize for any difficulties this may cause.
Getting the "Could not initialize Direct3D" error message when launching the game. Could you take a look?
https://www.sendspace.com/file/y2gx6o
Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and this should resolve your issue.
That was one of the steps I took while looking through the 8 pages of troubleshooting. But just for the heck of it, I ran it again and got the same message:
http://i.imgur.com/t14HMYS.jpg
I have updated my graphics drivers, directx, ensured that I am running in 32 bit mode, yet I have never been able to successfuly start the game. I am on Windows 8 and decided to run the "compatibility troubleshooter". When it asks to test the program it works! I then tell it to save the settings, but when I try to run the game again it has the same error again as everyone else has listed here.
https://www.sendspace.com/file/t3lkvh
Game works/launches without an error now. The only thing I've really done is activate another product/game on Steam and downloaded it. Go figure. Thanks for looking into this TelltaleMike.
So just an update. Initially about 50% of the time, I would get the "Could not initialize Direct3D" error when I would launch the game. Windows 7 64-bit, GeForce GTX 680, driver version 344.48 which was the latest at the time. After updating to driver version 344.60 which was released the other day, the game launches without issue 100% of the time. And I haven't even restarted my PC since updating the GeForce drivers.
@wildfrisco I apologize for the delayed response. Thank you for posting how you were able to resolve your issue, I hope you enjoy the game.