Walking Dead Crashes
I just bought The Walking Dead on Steam. I immediately downloaded and played it, only to be greeted by "WalkingDead.exe has stopped working", like so many other players. I spent hours trying every fix available, but nothing has worked. My computer specs are fine for playing it. When will a patch be released for this problem that so many are affected by?! If no patch is released, will we get refunds on this broken, unplayable game?
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Please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" to your next reply in this thread.
In the same folder you unzipped the the create_support_data.bat to.
That's odd.
Can you please copy the entire text it shows, or post a screenshot?
I'm having a similar problem to lucavee99 but I don't get any "WalkingDead.exe has stopped working" window, it just doesn't start for me. I installed DirectX from the game's folder but that did nothing to help. I hope this is the last problem I have with this game but a look at the forum tells me otherwise.
Yes. These 3 files are zipped automatically. Did you press enter at the end of the support tool run?
Your crashes are caused by an incompatibility with Windows 8. Unplugging your Xbox controller should help.
It is possible though that the game still won't work, because Intel graphics chips are not recommended and they don't work well with TTG's games.
That's odd. Then please attach the 3 files or .zip them into one archive first if you can.
I see you have already tried the dinput8.dll workaround. What else have you tried already?
Otherwise I don't see anything unusual. There's not even any entries in the event log, so I don't have much to work with.
I can only list some things, that may or may not do anything.
You can try if updating your Realtek sound driver helps.
You can try verifying the game cache files.
Also please check the properties of the Steam.exe, your Steam icons, and the games .exe files, and disable any compatibility mode settings.
Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
trying disabling it. Ideally during a clean boot.
Booting clean in Windows Vista / 7:
1. Click Start --> Type msconfig --> Press Enter
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. If running the game on Steam, re-check the "Steam Client Service"
8. Click on OK
9. Click Restart.
10. After reboot, run the game to see if it works.
After performing the necessary steps, restore your settings by doing the following:
1. Click Start --> Type msconfig --> Press Enter
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer
%USERPROFILE%\Documents\Telltale Games\The Walking Dead
with the one in the .zip I attached below.
If you get them manually i might be able to find a new approach.
Please follow these instructions on how to start the Event viewer.
Then open the "Windows Logs/Application" section.
Open the search dialog by pressing CTRL-F.
Search for walkingdead101.exe. If you get a result, close the search window.
Right click the entry, select "copy the details as text", and paste them in a new reply.
Press F3 to see if you get more results, and if so, copy them as well (not more than 3 or 4 if there are way too many).
Source: Windows Error Reporting
Date: 7/14/2013 4:38:40 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Luca-PC
Description:
Fault bucket 3647727304, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: WalkingDead101.exe
P2: 2013.4.4.20609
P3: 515df55b
P4: StackHash_7e38
P5: 6.1.7601.17725
P6: 4ec49b8f
P7: c0000374
P8: 000ce6c3
P9:
P10:
Attached files:
C:\Users\Luca\AppData\Local\Temp\WERCB88.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WalkingDead101.e_198857c7a17a51c7ac68156906e3bf831d36cf_1142e446
Analysis symbol:
Rechecking for solution: 0
Report Id: 59b79f37-ecc5-11e2-bbb4-00038a000015
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-14T20:38:40.000000000Z" />
<EventRecordID>3445793</EventRecordID>
<Channel>Application</Channel>
<Computer>Luca-PC</Computer>
<Security />
</System>
<EventData>
<Data>3647727304</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>WalkingDead101.exe</Data>
<Data>2013.4.4.20609</Data>
<Data>515df55b</Data>
<Data>StackHash_7e38</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec49b8f</Data>
<Data>c0000374</Data>
<Data>000ce6c3</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\Luca\AppData\Local\Temp\WERCB88.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WalkingDead101.e_198857c7a17a51c7ac68156906e3bf831d36cf_1142e446</Data>
<Data>
</Data>
<Data>0</Data>
<Data>59b79f37-ecc5-11e2-bbb4-00038a000015</Data>
<Data>0</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 7/14/2013 4:38:34 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Luca-PC
Description:
Faulting application name: WalkingDead101.exe, version: 2013.4.4.20609, time stamp: 0x515df55b
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x10b4
Faulting application start time: 0x01ce80d21a765501
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 59b79f37-ecc5-11e2-bbb4-00038a000015
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-14T20:38:34.000000000Z" />
<EventRecordID>3445792</EventRecordID>
<Channel>Application</Channel>
<Computer>Luca-PC</Computer>
<Security />
</System>
<EventData>
<Data>WalkingDead101.exe</Data>
<Data>2013.4.4.20609</Data>
<Data>515df55b</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec49b8f</Data>
<Data>c0000374</Data>
<Data>000ce6c3</Data>
<Data>10b4</Data>
<Data>01ce80d21a765501</Data>
<Data>C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>59b79f37-ecc5-11e2-bbb4-00038a000015</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 7/14/2013 4:38:29 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Luca-PC
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: WalkingDead101.exe
P2: 2013.4.4.20609
P3: 515df55b
P4: StackHash_7e38
P5: 6.1.7601.17725
P6: 4ec49b8f
P7: c0000374
P8: 000ce6c3
P9:
P10:
Attached files:
C:\Users\Luca\AppData\Local\Temp\WER9FC7.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WalkingDead101.e_198857c7a17a51c7ac68156906e3bf831d36cf_1002b70e
Analysis symbol:
Rechecking for solution: 0
Report Id: 5304e4cb-ecc5-11e2-bbb4-00038a000015
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-14T20:38:29.000000000Z" />
<EventRecordID>3445791</EventRecordID>
<Channel>Application</Channel>
<Computer>Luca-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>WalkingDead101.exe</Data>
<Data>2013.4.4.20609</Data>
<Data>515df55b</Data>
<Data>StackHash_7e38</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec49b8f</Data>
<Data>c0000374</Data>
<Data>000ce6c3</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\Luca\AppData\Local\Temp\WER9FC7.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WalkingDead101.e_198857c7a17a51c7ac68156906e3bf831d36cf_1002b70e</Data>
<Data>
</Data>
<Data>0</Data>
<Data>5304e4cb-ecc5-11e2-bbb4-00038a000015</Data>
<Data>1</Data>
</EventData>
</Event>
Please open the Steam client. In the menu select "help/system information".
Right click on the information it shows and select "select all".
Right click again and select "copy".
Finally paste the results into a reply message in this thread by pressing CTRL-V.
It contains a section "Installed software", which might have sensitive entries, so feel free to redact them.
Vendor: GenuineIntel
Speed: 3093 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
Network Information:
Network Speed:
Operating System Version:
Windows Vista (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce GT 520
DirectX Driver Name: nvd3dum.dll
Driver Version: 9.18.13.2049
DirectX Driver Version: 9.18.13.2049
Driver Date: 21 June 2013
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GT 520
VendorID: 0x10de
DeviceID: 0x1040
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (Realtek High Definiti
Memory:
RAM: 8169 Mb
Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 953766 Mb
Largest Free Hard Disk Block: 211978 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
Installed software:
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.7)
Aeria Ignite
Alan Wake
Alan Wake's American Nightmare
AOL Uninstaller (Choose which Products to Remove)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Awesomenauts
BattleForge™
BioShock 2
Bonjour
Borderlands
Borderlands 2
BOSS
CL NUI Platform
CL-Eye Driver
Command & Conquer™ 4 Tiberian Twilight
Compatibility Pack for the 2007 Office system
Creation Kit
DayZ Commander
Dead Island
Dead Space 2
DefaultTab
Defiance
DefianceRuntimes
Demigod
Desura
Diablo III
Dishonored
Don't Starve
Dota 2
Dual-Core Optimizer
Fallout 3 - Game of the Year Edition
Fallout Mod Manager 0.13.21
Fallout: New Vegas
FXAA Post Process Injector
GameMaker: Studio
Google Chrome
Google Earth
Google Update Helper
Grand Fantasia
Guild Wars
Guild Wars 2
Hi-Rez Studios Authenticate and Update Service
Impulse
Intel(R) Desktop Utilities
Intel(R) Integrator Assistant
Intel(R) Management Engine Components
Intel(R) Network Connections 15.6.25.0
Intel(R) SMBus
iTunes
Java 7 Update 25
Java Auto Updater
Java SE Development Kit 7 Update 4 (64-bit)
Java(TM) 7 Update 4 (64-bit)
JavaFX 2.1.0 (64-bit)
JavaFX 2.1.0 SDK (64-bit)
JavaFX 2.1.1
Juniper Networks Secure Application Manager
Juniper Networks, Inc. Setup Client Activex Control
Just Cause 2
Kerbal Space Program Demo
Left 4 Dead 2
Left 4 Dead 2 Authoring Tools
LogMeIn Hamachi
Lost Saga
Metro 2033
Microsoft .NET Framework 1.1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Expression Encoder 4
Microsoft Expression Encoder 4 Screen Capture Codec
Microsoft Games for Windows - LIVE Redistributable
Microsoft Games for Windows Marketplace
Microsoft Office XP Professional with FrontPage
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft XNA Framework Redistributable 3.1
Microsoft XNA Framework Redistributable 4.0
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
Nexus Mod Manager
NifSkope (remove only)
NVIDIA 3D Vision Controller Driver 320.49
NVIDIA Control Panel 320.49
NVIDIA Graphics Driver 320.49
NVIDIA HD Audio Driver 1.3.24.2
NVIDIA Install Application
NVIDIA PhysX
NVIDIA PhysX System Software 9.13.0604
NVIDIA Update 1.12.12
NVIDIA Update Components
ooVoo
Origin
Overlord
Paint.NET v3.5.10
PCmover OEM Express
PlanetSide 2
Portal 2 Authoring Tools - Beta
Primal Carnage
PunkBuster Services
QuickTime
Raptr
Realm of the Mad God
Realtek High Definition Audio Driver
Renesas Electronics USB 3.0 Host Controller Driver
Resident Evil 6 Benchmark Tool
Rome: Total War
Saints Row: The Third
Saints Row: The Third - Initiation Station
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Shutterfly Express Uploader
Sid Meier's Civilization V
Skype™ 6.3
SmartMusic 2012c
Smite
SMPlayer 0.6.9
Source Filmmaker
SPORE™
SPORE™ Creepy & Cute Parts Pack
SPORE™ Galactic Adventures
Star Wars: The Old Republic
StarCraft II
Steam
Strongvault Online Backup
Supreme Commander 2
Surgeon Simulator 2013
Team Fortress 2
The Elder Scrolls IV: Oblivion
The Elder Scrolls V: Skyrim
The Mighty Quest For Epic Loot version 1.210372
The Secret World
The Walking Dead
Titan Quest
Titan Quest Immortal Throne
Titan Quest: Immortal Throne
Total War: SHOGUN 2
TQ Defiler.NET
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2836939)
Ventrilo Client for Windows x64
Viewpoint Media Player
Warframe
Windows Live ID Sign-in Assistant
WinRAR 4.11 (64-bit)
World of Warcraft
World of Warcraft Beta
XCOM: Enemy Unknown
Now that's a clear case. Your Steam client is running in Vista compatibility mode, which is known to cause crashes.
I posted it before, but maybe you missed it or something:
Please check the properties of the Steam.exe, your Steam icons, and the games .exe files, and disable any compatibility mode settings.
Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
Afterwards try if the game works.
Does it show "Windows 7" now in the Steam system information?
That's weird. And you are 100% sure, that the steam.exe and WalkingDead101.exe have no compatibility mode set?