TWAU: "can't communicate with Telltale servers"

edited October 2013 in Game Support

Just downloaded and installed today. Launch game. Click. Get error message "Can't communicate with Telltale servers." Haven't even been prompted to enter user/login info.

Comments

  • DjNDBDjNDB Moderator

    This can sometimes happen with other TTG games installed, and should be fixable by deleting the Login data from the registry.

    First, open a command window.
    Windows XP: Go to your start menu and click on run. Type in "cmd" and press enter
    Windows Vista / 7: Press the Windows key. Type in "cmd" and press enter
    Windows 8: At the start screen, type in "cmd" and press enter

    Then copy the command line below and paste it into the command window, press enter, and confirm the question:
    REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher"

    If after that you still can't login in spite of entering your login info, please try logging in using your username and password.
    If that doesn't work please change your password on the settings page, and only use the characters from the set A-Z a-z 0-9 in the new password. Then try logging in with username and password again.

  • Still, doesn`twork :/

    DjNDB posted: »

    This can sometimes happen with other TTG games installed, and should be fixable by deleting the Login data from the registry. First, open a

  • DjNDBDjNDB Moderator

    This is only if it didn't ask you to enter the login data. I'll answer in your other thread with more details for your issue.

    WallyWold posted: »

    Still, doesn`twork

  • it doesn't work

  • login error

    DjNDB posted: »

    This is only if it didn't ask you to enter the login data. I'll answer in your other thread with more details for your issue.

  • DjNDBDjNDB Moderator

    Please change your password on the settings page, and only use the characters from the set A-Z a-z 0-9 in the new password. Then try logging in with username and password again.

    ashokjangir posted: »

    it doesn't work

  • Works now, thanks!

  • So , you just changed password and then it worked ?

    JDspeeder1 posted: »

    Works now, thanks!

  • The first solution worked for me.

    WallyWold posted: »

    So , you just changed password and then it worked ?

  • можно как нить по проще расписать?ато я нубас в таких комбинациях

    DjNDB posted: »

    This can sometimes happen with other TTG games installed, and should be fixable by deleting the Login data from the registry. First, open a

This discussion has been closed.