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Problem with purchase

kaitniekskaitnieks
edited January 2014 in Shopping or Activation Support

I tried to purchase Walking Dead season 2. After filling in my info and credit card info I received error message (I don't recall the exact text but something like "Some error occurred, please try again later"). I tried again later and got the same error. I checked the bank account and I have been charged twice by TELLTALE, INC.

1) Can you reverese one of the charges?
2) Can you add the purchased game to my profile?

Thanks.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for any difficulties this has caused you. Can you please contact/email our Support Staff at Support@Telltalegames.com, they will be glad to help you. After you receive an email from us containing your Unique Ticket Number, please feel free to send me a personal message, and I can try to look into why this error occurred, and look into getting one of your charges reversed.

  • laurenlouisalaurenlouisa

    I've purchased the multi pack for the original walking dead game in the iTunes app and it's no longer there! What gives?

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Can you please clarify what you mean by 'no longer there'? Is it no longer on your iOS devices home screen? Is it no longer in your purchases list? Any extra information will help me be able to assist you further.

    laurenlouisa posted: »

    I've purchased the multi pack for the original walking dead game in the iTunes app and it's no longer there! What gives?

This discussion has been closed.