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Paid for the multi-series package but cannot retrieve other seasons

RunewangRunewang
edited February 2014 in Shopping or Activation Support

Hi I have purchased the full packaged of 4 seasons with 400 days at $19.99. Payment receipt was received however I cannot load but the first season on my iPad. Tried removing the app and install again still doesn't work. Nothing happens when I tap on "restore". Have no idea what's the problem. Can you please help?

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for any inconvenience you have experienced. Please read over this FAQ on restoring your purchased item here:

    http://www.telltalegames.com/community/discussion/53347/twd-ios-cannot-restore-workaround

  • RunewangRunewang

    Thanks for your reply. I did try purchasing it again in the seasons tab however it doesn't pop up to say that I have owned the content-I am asked to confirm my payment information to finish purchasing. I am fairly certain that the first purchase was done because I have received the receipt from App Store and the transit is on my credit card statement.

    TelltaleMike posted: »

    I apologize for any inconvenience you have experienced. Please read over this FAQ on restoring your purchased item here: http://www.telltalegames.com/community/discussion/53347/twd-ios-cannot-restore-workaround

  • RunewangRunewang

    Just tried purchasing again and it is working now. Thanks.

    Runewang posted: »

    Thanks for your reply. I did try purchasing it again in the seasons tab however it doesn't pop up to say that I have owned the content-I am as

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You're welcome, enjoy the game!

    Runewang posted: »

    Just tried purchasing again and it is working now. Thanks.

This discussion has been closed.