›

Unlocking Sam & Max

abrowneabrowne
edited February 2014 in Shopping or Activation Support

I thought I would share something on unlocking the game after you have bought it.
For season 2, I requested my serial number from Support and it worked.

Then much later, I backtracked and purchased Season 1, for which I also requested my serial number from Support and they sent it the next day.
However, this time I logged in by entering my email and password first, and the game was unblocked before I could even get to the section where you can choose to enter your serial number.

So I wondering if maybe it takes a while (a day?) from purchase for Telltale's system to update properly.
Or was it just that this was corrected at the time of issuing my serial number?

Anyways, just something I thought I'd share.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. You should be able to play the game instantly after purchasing it. If you were experiencing an issue, and you contacted support, they would have checked that your purchase went through, and adjusted your account to make sure the issue was cleared. Thank you for the information though!

This discussion has been closed.