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Bought the game double

SpideyjoSpideyjo
edited March 2014 in Shopping or Activation Support

Hi there,
I bought the walking dead bundle previously on my iPad 2, then tried to download a new one on my wife's iPad mini using the same account and accidentally bought only episode 2. Now I bought a new iPad Air and tried to restore all bundle and it just shows only episode 2 that was bought. Is there anything I can do to restore the all bundle for season 1? Really love this game and would like to replay all again in my new iPad Air before getting season 2. Can help me on this?

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for any difficulties this has caused. Please view this FAQ on our iOS community support forum to learn suggestions on how to restore your previously purchased episodes on your iOS device here:

    http://www.telltalegames.com/community/discussion/53347/twd-ios-cannot-restore-workaround

  • SpideyjoSpideyjo

    Just followed as instructed, now I got billed for buying the bundle.. Seriously?!? Before I was billed for getting another episode, now the whole bundle?! This is really unacceptable. How come there is no detection on in-app purchase history of an account?! You can have a cool quality games, but with this thing happening, it just spoils all the experience. So what's the resolution on this?

  • TelltaleMikeTelltaleMike Former Telltale Staff

    My apologies. If you were billed a second time for the same purchase, I recommend contacting Apple Support and requesting a refund for the second charge. Unfortunately the above workaround is the only known solution to restoring your previously purchased Walking Dead Multi-Pack.

    Spideyjo posted: »

    Just followed as instructed, now I got billed for buying the bundle.. Seriously?!? Before I was billed for getting another episode, now the

  • Alex lawsonAlex lawson

    I bought the bundle pack for walking dead and it hasn't worked. It's as if I never bought it. Why did it do this? It won't let me restore purchase it charged me but is as if I never bought the game! I want refunded how can I get my money back!?

    TelltaleMike posted: »

    I apologize for any difficulties this has caused. Please view this FAQ on our iOS community support forum to learn suggestions on how to res

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Please contact Apple Support for any inquiries regarding refunds, or refund requests, for purchases made on the Apple iTunes App Store.

    Alex lawson posted: »

    I bought the bundle pack for walking dead and it hasn't worked. It's as if I never bought it. Why did it do this? It won't let me restore purchase it charged me but is as if I never bought the game! I want refunded how can I get my money back!?

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