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Mac (Mavericks) 400Days crashes to desktop. Help?

ptrixptrix
edited March 2014 in Game Support

Hi, I installed and played TWD on my Mac (with 10.8.5) through to the end of Season 5 without any problems, but i installed 400Days after upgrading to 10.9.x. When i try to play 400Days, TWD crashes , (but when playing episodes 1-5, i don't experience any problems). I tried uninstalling and reinstalling, but nothing seems to work. i've included a link to the info from the support tool, so i hope someone can advise me about what I can try to get it to work, or at the very least, what is causing that behaviour. (http://www.sendspace.com/file/c1zadt). Not a problem if i lose the save data, but i hope that it won't come to that.

Thanks in advance, i hope you can help me resolve this issue so that i can continue to enjoy playing :)

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Below are a few possible solutions:

    1) Restart your computer

    2) Play the game with your computer disconnected from the internet

    3) If your Mac has multiple graphics cards, go to your system preference and click on ‘energy saver’. Uncheck ‘Automatic Graphics Switching’ and this will make sure your Mac is using your more powerful graphics card.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Try playing the game with no other programs running in the background

    6) Reinstall the game (This will not harm your game saves.)

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