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Speech And Audio Problems - Vista 32-Bit

MikeyMikey
edited November 2008 in Game Support
Hi there,

I have windows Vista Ultimate 32-Bit, with the latest updated drivers for DirectX and my Sound Blaster Audigy 2 sound card.

However in the following downloadable demos of, CSI, Sam & Max Seasons 1 & 2, also Bone. And including the promotional email for free copy of Sam & Max: 201 - Ice station Santa. The speech is all messed up, jumpy, and often repeats has an echo; same more or less applies to the Music.

I have contacted one of your personnel via the support email; but was told information refering to windows XP; which see above, I dont own. XP info was given as there isnt a Windows Vista Machine.

And was told to try lowering my sound cards acceleration / quality, which I think I managed to find on Vista 32-bit, via control panel->Sound and the advanced properties for speaker. This I lowered to "16 Bit, 44100 hz, ( CD Quality ). which did nothing to resolve the issue.

I then emailed back a few days a go and have had no response from anybody what so ever, so am posting here to see if any of the team and / or forum members has the solution to fixing this. As Im pretty sure others must of faced similar or the same problems.

This isnt a moan, but merely an attempt to get your awesome adventure games up and running correctly on my system. And for future purchases.

Cheers and many humble thanks for your feedback and solution,
Mike Furlong.

Comments

  • WillWill Telltale Alumni
    edited October 2008
    Hey Mike,
    I just looked into it and apparently you haven't gotten a reply due to "bad mayo." Honestly it is probably better if you don't asks for the specifics of the delay, but suffice to say I'll look into it today and try to get back to you with a solution.
  • MikeyMikey
    edited October 2008
    OK Cheers dude for letting me know, and looking into a solution. :)

    Many thanks for that,
    Mike
  • WillWill Telltale Alumni
    edited October 2008
    Ack! Sorry for the delay again! Ok, so first things first, I know you have up to date DX, but did you try running the DirectX updater one more time just in case? I've had problems where things didn't quite update clearly.

    Now then, assuming that isn't actually the problem, have you tried rolling back to a previous version of the drivers?
  • WillWill Telltale Alumni
    edited October 2008
    Also, does the Audigy 2 have it's own control panel beyond the default one?
  • MikeyMikey
    edited October 2008
    Hi,

    Tried the DirectX update; and no new bits needed. So am upto date with it.
    With my graphics card there arent any drivers to roll back to, I have an NVidia FX 5550; doubt that matters as the Strong Bad demos work fine.

    As for the Audigy 2, the only thing it comes with is, Creative Audio Console.

    Cheers,
    Mikey
  • WillWill Telltale Alumni
    edited October 2008
    In the Creative Audio Console, does it have any settings that are called 3D audio or anything like that? I'm looking for some sort of equivalent to "hardware acceleration" that may be under some sort of marketing cloaked name.
  • MikeyMikey
    edited October 2008
    Sorry dude, there is nothing in the Creative Audio Console that reffers to anything like "Hardware Acceleration". There is an option for the bit rate for SPDIF I/O but that is set to the lowest choice available.

    Btw, I have noticed that in Device Manager this is in backets (WDM).

    Cheers and many thanks for investigating on a solution,
    Mikey
  • MikeyMikey
    edited October 2008
    I understand you are all busy developing awesome adventure games.

    But is there any developments on this please dudes?

    Cheers and all the very best,
    Mikey
  • WillWill Telltale Alumni
    edited October 2008
    We are trying to get a similar system set up. I'll try to let you know sometime tomorrow.
  • MikeyMikey
    edited October 2008
    Ok cool, thankyou very much.

    Incase this helps at all, I have the following spec:

    Windows Vista 32-bit Ultimate with Service Pack 1
    Memory (Ram) 512 MB
    Nvidia GFX 5550 w/ 128 mb Ram
    Pentium4 2.66ghz
    Creative Sound Blaster Audigy 2.
  • MikeyMikey
    edited October 2008
    Hows it going with this dudes?

    Im also quite suprised that no-one else seems to have this problem, especially Vista 32bit users.

    Cheers and all the very best,
    Mikey.
  • WillWill Telltale Alumni
    edited October 2008
    Hey, sorry for the delay, I've been looking into this. Unfortunately, we haven't been able to recreate this for the life of us, but I've learned an awful lot about vista sound. Unfortunately, the sound handling in vista appears to be quite different than XP, so most of our little tricks and work-arounds have been removed. Your best bet, I'm afraid, is to try looking for new sound card drivers every so often. I'm still not done looking into Vista, as I doubt issues with it are likely to go away anytime soon, but I'm afraid I'm out of ideas for now.
  • MikeyMikey
    edited October 2008
    Ok thankyou very much for looking into it, and continueing to do so too.
    It's Very much appreciated :D

    Cheers.
    Mikey
  • UnixGeekUnixGeek
    edited November 2008
    I am having the same problem with the Sam & Max games as reported above. I own SBCG4AP and they do not have this problem, so something must have changed.

    When I play S&M Season 1, the audio is choppy and the speech is mangled. Often the first word or 2 that is being spoken just doesn't play, and it occasionally skips or repeats sections.

    When a character speaks, the music suddenly drops down to a quieter level, and when they're finished it jumps back up. This is kind of disconcerting.

    I'm running Vista Ultimate 32-bit (SP1) with the latest DirectX, 2GB RAM with a Core2 Duo at 2.1GHz. The audio is a SigmaTEL on-board chipset with the latest drivers, and the system is up-to-date with the latest patches and drivers in general.
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