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Back to the Future won't stay activated

roguetemplarcaptainmattroguetemplarcaptainmatt
edited May 2014 in Shopping or Activation Support
every time I begin "Back to the Future: Episode 1 it prompts me to sign in using my email/password, even though I did that a dozen times. I can play the game, but on exit when I restart the game it again prompts me to sign in using my email and password. I do not feel comfortable typing this information in more than once I because of hackers and I understood you only had to activate this game once. Now it is saying I don't even own the game, even when I sign in though I do.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff
    I apologize for the inconvenience. Please start the game again, and when you are prompted to log in, please clear your login history by using the shortcut (Control + Shift + -). Then try logging in again, and you should not have to log in every time.

    If you are still having to log in every time, this may be an issue with your registry. Please open a command window. (Below are instructions on how to open a command window)

    Windows XP: Go to your start menu and click on run. Type in "cmd" and press enter

    Windows Vista / 7: Press the Windows key. Type in "cmd" and press enter

    Windows 8: At the start screen, type in "cmd" and press enter

    Then copy the command line below and paste it into the command window, press enter, and confirm the question (to confirm the question, type “y” and press enter):

    REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher”

    (Please make sure when you copy the above text that you do not copy a space before or after the text, as that will produce an error message. If you still receive an error after inputting the command line, please try typing in the command line one letter/symbol at a time into the Command prompt)

    Please then try launching the game again.
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