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walking dead wont work on ipad

djl911djl911
edited May 2014 in Shopping or Activation Support
I have purchased walking dead 1 and 2 on my ipad mini. I played walking dead 1 and now went to play walking dead2 and it wont load. It looks like its going to load and then it goes black and the game disappears and I am back to my home screen. Now I tried to open walking dead 1 and its doing the same thing. Is there anyone that can help me and let me know how to fix this problem?

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.

    Then after restarting your device, please reset the WiFi by turning the WiFi Settings Off, and back On again. Then try starting the game application again, and see if you are able to successfully start and play the games.

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