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I know the guys who handle shipping for you are slow but...

iDarbertiDarbert
edited January 2009 in Shopping or Activation Support
My Sam & Max Season 2 DVD supposedly shipped on August 8, 2008.
It's January 2009 now and I absolutely received no word about it.

I already ordered some goods in the past and they took an insane ammount of time to arrive but they finally managed to get here so I didn't mind the fact that it was taking so long to arrive (and that's why I haven't said anything until now) but this is getting really annoying.

Comments

  • EmilyEmily Telltale Alumni
    edited January 2009
    Once the package leaves the warehouse, we don't have any control over what happens to it next. If it takes a long time to show up (which I'm sorry to hear about, btw), that's usually the fault of the postal service or customs.

    Your package did go out on August 8 via international first class mail. Unfortunately international packages don't have tracking numbers, so we don't have any way to find out where it is, but at this point it's safe to assume your DVD is lost in the mail. I'll be happy to ship a replacement to you, but first please send me a private message with your shipping address so I can ensure we're sending it to the right place.

    Thanks for your patience!
  • iDarbertiDarbert
    edited January 2009
    Emily wrote: »
    Once the package leaves the warehouse, we don't have any control over what happens to it next. If it takes a long time to show up (which I'm sorry to hear about, btw), that's usually the fault of the postal service or customs.

    Your package did go out on August 8 via international first class mail. Unfortunately international packages don't have tracking numbers, so we don't have any way to find out where it is, but at this point it's safe to assume your DVD is lost in the mail. I'll be happy to ship a replacement to you, but first please send me a private message with your shipping address so I can ensure we're sending it to the right place.

    Thanks for your patience!

    I've sent the PM with my shipping address.

    Thank you very much
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