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Account Problems

madriz75madriz75
in Shopping or Activation Support

I purchased the game but my phone went to factory settings and it deleted everything how can I get it back

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Can you please clarify if you are currently using an iOS, or Android device? If you have already purchased the game for one of your devices from the corresponding App Store, you should be able to follow the path to purchase the game again, and as long as you are logged into the same account, it should alert you that you have already purchased the item before, and allow you to download it again for free.

  • justinjustinjustinjustin

    Having the same issue with my iPad. I had to reset it to factory settings, I was able to download the game but not episodes 2-5!
    When I go to the App Store I can see the history of the purchases but nothing to download them. Help!!!

    TelltaleMike posted: »

    Can you please clarify if you are currently using an iOS, or Android device? If you have already purchased the game for one of your devices

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for any difficulties this has caused. Please view this FAQ on our iOS community support forum to learn suggestions on how to
    restore your previously purchased episodes on your iOS device here:

    http://www.telltalegames.com/community/discussion/53347/twd-ios-cannot-restore-workaround

    Again, apologies for any inconvenience you have experienced.

    justinjustin posted: »

    Having the same issue with my iPad. I had to reset it to factory settings, I was able to download the game but not episodes 2-5! When I go to the App Store I can see the history of the purchases but nothing to download them. Help!!!

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