cannot load game get dll error

edited April 2009 in Game Support
i cannot load the game on steam it gives me a dll crash i updated everything and it still won't let me play.

Comments

  • edited March 2009
    ok i think i know what the problem is its within the fmodex.dll can you see if it can be patched up so we can play it
  • edited March 2009
    Hi,

    is that dll part of DX9? how did you fix the problem?
  • edited March 2009
    no i don't think it is i'm just waiting for the support team to replay to my email
  • edited March 2009
    FMod is part of our sound system. I haven't heard of any problems with it yet causing a dll crash other than yours. Have your tried deleting the game and doing a fresh download/install?
  • edited March 2009
    yeah tried it and it didn't work i've updated my sound card and still doesn't run
  • WillWill Telltale Alumni
    edited March 2009
    Have you tried updating your DirectX?
  • edited March 2009
    yes i have and still doesn't work
  • WillWill Telltale Alumni
    edited March 2009
    What are your system specs?
  • edited March 2009
    Windows: Windows XP5.1 (Build 2600) Service Pack 3
    Internet Explorer: 6.0.2900.5512
    Memory (RAM): 3072 MB
    CPU Info: AMD Athlon(tm) 64 X2 Dual Core Processor 4600+
    CPU Speed: 2386.0 MHz
    Sound card: Realtek HD Audio output
    Display Adapters: Radeon X1650 Series | Radeon X1650 Series Secondary | NetMeeting driver | RDPDD Chained DD
    Monitors: 1
    Screen Resolution: 1680 X 1050 - 16 bit
    Network: Network Present
    Network Adapters: NVIDIA nForce Networking Controller - Packet Scheduler Miniport | VMware Virtual Ethernet Adapter for VMnet1 | VMware Virtual Ethernet Adapter for VMnet8
    CD / DVD Drives: F: HP DVD Writer 1040r | G: HL-DT-STDVDRRW GSA-4166B
    COM Ports: COM1
    LPT Ports: LPT1
    Mouse: 3 Button Wheel Mouse Present
    Hard Disks: C: 149.0GB | D: 149.0GB | E: 596.2GB
    Hard Disks - Free: C: 112.9GB | D: 43.3GB | E: 467.5GB
    USB Controllers: 2 host controllers.
    Firewire (1394): Not Detected
    PCMCIA (Laptops): Not Installed
    Manufacturer: Phoenix Technologies, LTD
    Product Make: TForce 550 SE
    AC Power Status: OnLine
    BIOS Info: AT/AT COMPATIBLE | 02/07/07 | Nvidia - 42302e31
    Time Zone: Central Standard Time
    Battery: No Battery
    Motherboard: Biostar TForce 550 SE
    Modem: Not detected
    :
  • WillWill Telltale Alumni
    edited March 2009
    Hmm, Realtek is usually pretty reliable. I can't find your support email at the moment, but did you try clearing it out of Steam and redownloading?
  • edited March 2009
    yes i did and still does it here is my issue code issue-16191
  • WillWill Telltale Alumni
    edited March 2009
    Ok, I'm a little stumped at the moment, so let's try a different path. Try doing a clean boot, and then starting up the game before doing anything else. This is on the off chance that something else is bogarting your sound control.

    To Boot Clean in Windows XP

    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Process SYSTEM.INI file
    4. Uncheck Process WIN.INI file
    5. Uncheck Load Startup Items
    6. Click on the Services tab
    7. At the bottom, check Hide All Microsoft Services
    8. Uncheck all boxes in the window or click the button labeled Disable All
    6. Click OK
    7. Click Restart
    8. After reboot, run game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click OK
    4. Click YES, when asked to restart your computer
  • edited March 2009
    it says access denied and i'm the admin of my comp
  • edited March 2009
    I have same dll trouble. clean boot not OK
  • WillWill Telltale Alumni
    edited March 2009
    Hey Ryu, when is it saying access denied?

    Brian, you may have a completely different error. What does the error say and what are your system specs?
  • edited April 2009
    when i click it all off and the services and tell me access denied that i'm not the admin which i am
  • WillWill Telltale Alumni
    edited April 2009
    Yeah, that's probably your virus scanner refusing to be turned off. You can leave that one on.
  • edited April 2009
    still nothing
  • edited April 2009
    Will:

    Did you notice that in his system information, it says the display color depth is 16bpp? I seem to recall people previously having problems/crashes when running Telltale titles with the display at 16bpp depth; maybe he should try switching to 24/32bpp instead?
  • WillWill Telltale Alumni
    edited April 2009
    Oh wow, you are right. Hey Ryu, you will probably need to change your color depth to at least 32bit. Right click on your desktop, go to properties, then go to the settings tab and change your color quality to 32 bit.
  • edited April 2009
    Just a thought, but perhaps that should be a FAQ? Even better, the engine maybe should check for that and abort with a (somewhat) friendlier message about "Sorry, this game does not run in 16bpp depth, please use 24/32bpp depth instead", instead of imploding on start because it doesn't like the screen depth? Not that there's typically a reason to run at 16bpp depth anyway with modern graphics hardware, but it seems like enough people run into this that it's screaming out to be handled better. Just sayin'. :)
  • WillWill Telltale Alumni
    edited April 2009
    Actually, that is in the FAQ: http://www.telltalegames.com/support/#direct3d-error
    In general, the FAQ is pretty out of date, but that at least is accurate.
  • edited April 2009
    Will wrote: »
    Actually, that is in the FAQ: http://www.telltalegames.com/support/#direct3d-error
    In general, the FAQ is pretty out of date, but that at least is accurate.
    What I don't get though is why the game would have a problem with that - it already switches the resolution, and when you're doing that you can also change the color depth along with it; many other games have been doing that for ages... :confused:

    np: Daedelus - Fair Weather Friends (You Don't Know Ninja Cuts (Disc 1))
  • edited April 2009
    problem solved
This discussion has been closed.