W&G Episode 1 not starting.

Tessai

After clicking "launch the game" nothing happens. Windows Task Manager reports the process as running for a while, terminates after like 3 minutes of idling. The demo works fine tho.

Will

Hey, could you try running the game with a clean boot?

To Boot Clean in Windows XP

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart
8. After reboot, run game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click OK
4. Click YES, when asked to restart your computer

This isn't really a long term solution, but it will help us identify the problem.

Tessai

Hi Will,

I could not exactly follow your instructions to the letter due using vista, however that did it. Works fine with the clean boot.

Will

Good to hear. What that basically means is that one of your other programs is likely preventing you from playing the game normally. The best thing you can do is to turn off as many programs as possible before you start playing. The most likely culprits are anything that have video, any sort of cd burning software, or any sort of debugging tools (unlikely but possible).

cardboard42

I'm having the same problem, immediately after downloading and installing it. I've tried uninstalling and reinstalling, upgrading my nvidia drivers, and rebooting in diagnostic mode. None of these work.

In my eyes its completely unacceptable for a program to fail silently and offer no information whatsoever to the user about the problem.

Here's the relevant info:

Operating System: Windows Vista™ Home Basic (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
Language: English (Regional Setting: English)
System Manufacturer: Shuttle Inc
System Model: SP35
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 3070MB RAM
Page File: 1022MB used, 5349MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10

Card name: NVIDIA GeForce 9800 GT
Manufacturer: NVIDIA
Chip type: GeForce 9800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0605&SUBSYS_23721682&REV_A2
Display Memory: 1779 MB
Dedicated Memory: 499 MB
Shared Memory: 1279 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Dell 1907FP(Digital)
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 8.15.0011.8585 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 4/30/2009 22:02:00, 7593472 bytes

Will

Do you have any sort of CD cloning programs or debugging tools running?

cardboard42

I had daemon tools running at first but I disabled all the virtual drives and closed it and restarted and that didn't help any. It of course wouldn't have started when I rebooted in diagnostic mode anyway.