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Please help

DaykenDayken
edited December 2014 in Shopping or Activation Support

Hello, I bought your game in steam and when I started the game I was told be registered in your site. I did everything and when switched on again and wrote me an email address and password, and after I left the inscription buy the game. How to buy this game? After all, I bought the game. Help me, what should I do?
p.s. I have translated it all into Google translation :D
and I am from Russia

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. If you are receiving a Telltale Games Log In pop up window right when starting the game, please close out of the game, and restart your Steam Client.(You should not receive a Telltale Games Log In window pop up message) Then after Steam has finished opening, click Play on the game again, and before you click on the 'Click To Continue' screen, try waiting a few minutes before clicking to continue. You should then not experience the issue again.

  • subrrsubrr

    Hi TelltaleMike, I tried to buy Game of Thrones for 25$ and on your website it said that the bank refused to charge my card, but according to my account history, my card has been charged, as my 25$ is no longer available. Could you please enable me to download the game, or refund the money, since I really want to play the game? I left you a ticket about it, but haven't got a response, so hopefully you will respond. If you want my account details, please email me and I will be happy to provide anything you need. Thanks.

    TelltaleMike posted: »

    I apologize for the inconvenience. If you are receiving a Telltale Games Log In pop up window right when starting the game, please close out

  • TelltaleMikeTelltaleMike Former Telltale Staff

    It appears that an order did not go through on our end. Your card will not be charged as your order was not completed. What you're seeing is a Pending Authorization Hold. With this type of hold the funds are generally put back into your account in the next 3-4 business days. If you're not familiar with Pending Authorization Holds, you can contact your bank and they should be able to provide you with more detailed information.

    If you wish to try the order again, please make sure that you are filling out all of the required fields in the order form even if the fields do not apply to your country/region.

    subrr posted: »

    Hi TelltaleMike, I tried to buy Game of Thrones for 25$ and on your website it said that the bank refused to charge my card, but according t

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