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Redownloading/Not under My games

NalathNalath
edited December 2014 in Shopping or Activation Support

I bought TWAU off of gamersgate, had to come here to activate. I redeemed it made an account and it started downloading, no problems so far, About 90% of the way though my internet cut out and Chrome gave a "Failed - Network Error". Again no real problem I'll just re-download it. I go to my games and it not there! Well then maybe I thought I had to re redeem it, go back to gamersgate to get copy the key, proceed to try to redeem it again and it ssays the key was used. So now what? I bought the game And I want to play it... >.<

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Unfortunately after looking up your Telltale account, there don't seem to be any codes redeemed/associated with your account. Can you please clarify if you possibly used another email address/username when redeeming the code? If not, please contact/email our Support Staff, and they will be able to assist you further. Please make sure to include the redemption code you used to redeem the game, and they will be able to look up the code, and find the account it is linked with.

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