I downloaded episode 2 on my ps4, but in episodes section for episode 2 it says "purchased but not downloaded". I downloaded it, deleted it, re-downloaded it, deleted the whole game, installed it again with episode 2. But still, GOT episode 2 doesn't work for me. Telltale please please please help me. I've been trying to play since tuesday.
https://www.sendspace.com/file/3in79j
Hey there TelltaleMike, I just bought the game and downloaded it(mac) and when i start it up it just shuts down after the: 'Click to play' screen.
Please help!
I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply h… moreere with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/87544/got-support-tool
After receiving the information from your support tool, I will be able to assist you further.
I downloaded episode 2 on my ps4, but in episodes section for episode 2 it says "purchased but not downloaded". I downloaded it, deleted it,… more re-downloaded it, deleted the whole game, installed it again with episode 2. But still, GOT episode 2 doesn't work for me. Telltale please please please help me. I've been trying to play since tuesday.
[iphone] after the previously on kept glitching I restarted my phone and episode 2s glitchs are more game breaking than the first one. I am stuck in the opening scene where the brother is in a bar and one quick time event is impossible to complete, making me restart it over and over again. Please get this fixed because it seems like this is an issue on every platform as well. On top of that, I already bought the season pass and I would like to be able to recommend it to all the gamers I know who are obsessed with GoT.
My apologies for the delayed response. We are still currently working hard on resolving the issue, and hope to have more information soon. Unfortunately I do not have any updates at this time. If you have not tried it yet, I recommend making sure that you have closed any and all apps open and running in the background, then reset your device, and try starting the game app again, and the performance of the app should improve.
I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply h… moreere with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/87544/got-support-tool
After receiving the information from your support tool, I will be able to assist you further.
My apologies for the delayed response. We are still currently working hard on resolving the issue, and hope to have more information soon. U… morenfortunately I do not have any updates at this time. If you have not tried it yet, I recommend making sure that you have closed any and all apps open and running in the background, then reset your device, and try starting the game app again, and the performance of the app should improve.
I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply h… moreere with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/87544/got-support-tool
After receiving the information from your support tool, I will be able to assist you further.
Forget about an answer, these guys love to ignore you. I have the same problem but on my ps3 where the game keeps freezing then it locks out my whole system. Good luck ever playing the game.
I downloaded episode 2 on my ps4, but in episodes section for episode 2 it says "purchased but not downloaded". I downloaded it, deleted it,… more re-downloaded it, deleted the whole game, installed it again with episode 2. But still, GOT episode 2 doesn't work for me. Telltale please please please help me. I've been trying to play since tuesday.
Imo worst support ever. Mike can Only state standard answers somebody could find everywhere and don't help at all. And when u state a clear … morequestion where he can't say "Please clarify..." than he doesn't answer for days...Oh man. I'm so disappointed...
sry for the hard time Mike, but u are the only person here in charge. And surely u are not the problem. If you could send us one of the programmers we could spread hate adequately;)
Can you please clarify if you are playing the Episode 1 Demo/Trial version, or if you have purchased and downloaded the Full Game Episode 1, or the Season Pass for the game?
I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply h… moreere with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/87544/got-support-tool
After receiving the information from your support tool, I will be able to assist you further.
I bought the season pass for my pc. Have played through episode 1 and have downloaded and installed the patch, but can not get episode 2 to play. It keeps saying I have not installed it. Do I have to go to episodes to get it to actually download?
Hello there,
i'm playing on Apple Ipad.
Stopped at episode 2.
The scene starts again in the same point every time. The sword is on the ground, I get back it, but I cannot defend myself (Asher). The button of action does not work
i can't do nothing else. seems like the game is bugging !
is there a solution ?
thanks.
@timmit1206 After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 256mb of dedicated memory. I recommend either try playing the game on a computer above minimum system requirements if you have the ability to, or contacting Steam Support for any inquiries regarding refunds, or refund requests, and they will be able to assist you further with your issue.
Please help me out TelltaleMike, i got the game through Steam long time ago and after downloading it last night over Steam i can't even get … morepass the second shot of the intro of Episode 2. it instantly freeze frame and no music plays etc. Please help me out! been looking forward to the game the whole time!
https://www.sendspace.com/file/a3ix63
My apologies for the delayed response, and for any difficulties caused by this. Please make sure that you have downloaded the critical Mac patch necessary for playing Episode 2. If you were not alerted to download it when starting the game connected to the internet, or if you are experiencing issues downloading the patch via in-game, please also try downloading it directly from a web browser, and follow the steps in the Game of Thrones PC/Mac Patch Thread to download the patch and place it in the right directory.
If you still experience any issues downloading/playing the episode, please note that we are currently working on an issue where some Mac players are unable to play Episode 2 after downloading the patch, and hope to have an update/resolution for the issue in the near future.
After looking over your support tool information, you should be able to play the game successfully. Please read my above response, and see if you are able to follow the steps in the Sticky I've linked above, and see if you are able to play.
If you still experience any issues downloading/playing the episode, please note that we are currently working on an issue where some Mac players are unable to play Episode 2 after downloading the patch, and hope to have an update/resolution for the issue in the near future.
https://www.sendspace.com/file/3in79j
Hey there TelltaleMike, I just bought the game and downloaded it(mac) and when i start it up it just shuts down after the: 'Click to play' screen.
Please help!
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 32mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
After looking over your support tool information, you should be able to play the game successfully. Please read my above response, and see if you are able to follow the steps in the Sticky I've linked above, and see if you are able to play. I will copy the post below:
Please make sure that you have downloaded the critical Mac patch necessary for playing Episode 2. If you were not alerted to download it when starting the game connected to the internet, or if you are experiencing issues downloading the patch via in-game, please also try downloading it directly from a web browser, and follow the steps in the Game of Thrones PC/Mac Patch Thread to download the patch and place it in the right directory.
If you still experience any issues downloading/playing the episode, please note that we are currently working on an issue where some Mac players are unable to play Episode 2 after downloading the patch, and hope to have an update/resolution for the issue in the near future.
Hello GoT does not work on my MacBook Pro, it crashes after I click on "click to start"
Here is the file generated as per the GOT support tool
https://www.sendspace.com/file/ljxg4q
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 384mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
I just bought the game and downloaded it on my Mac, but every time I try to open it it crashes. Here's my link from your Support Tool:
https://www.sendspace.com/file/44k4e6
Can you please clarify where in-game that it freezes for you? Is it when you start the game, and reach the main menu, is it during a loading screen, or is it during gameplay?
After looking over your support tool information, you should be able to play the game successfully. Please read my above response, and see i… moref you are able to follow the steps in the Sticky I've linked above, and see if you are able to play. I will copy the post below:
Please make sure that you have downloaded the critical Mac patch necessary for playing Episode 2. If you were not alerted to download it when starting the game connected to the internet, or if you are experiencing issues downloading the patch via in-game, please also try downloading it directly from a web browser, and follow the steps in the Game of Thrones PC/Mac Patch Thread to download the patch and place it in the right directory.
If you still experience any issues downloading/playing the episode, please note that we are currently working on an issue where some Mac players are unable to play Episode 2 after downloading the patch, and hope to have an update/resolution for the issue in the near future.
It is at different random points during gameplay. It will stall while I'm playing or have lag and then it will just freeze and lock out the whole system where you can't press or do anything. The full on freeze will happen at any time too there is no specific point.
Can you please clarify where in-game that it freezes for you? Is it when you start the game, and reach the main menu, is it during a loading screen, or is it during gameplay?
After looking over your support tool information, you should be able to play the game successfully. Please read my above response, and see i… moref you are able to follow the steps in the Sticky I've linked above, and see if you are able to play. I will copy the post below:
Please make sure that you have downloaded the critical Mac patch necessary for playing Episode 2. If you were not alerted to download it when starting the game connected to the internet, or if you are experiencing issues downloading the patch via in-game, please also try downloading it directly from a web browser, and follow the steps in the Game of Thrones PC/Mac Patch Thread to download the patch and place it in the right directory.
If you still experience any issues downloading/playing the episode, please note that we are currently working on an issue where some Mac players are unable to play Episode 2 after downloading the patch, and hope to have an update/resolution for the issue in the near future.
My apologies for the delayed response, thank you for clarifying how you were able to resolve your particular issue. I hope you are now able to enjoy the game!
Is anyone else still having issues with the Season pass for Xbox One? I bought it but I cant play the episodes, it says purchased but not downloaded and when i go to download it i'm asked to purchase it again..... I really want to play this game.
Please make sure you have tried accessing and downloading the episode from the in-game Episodes menu, and if you are not able to download it from there, please do a search for 'Game of Thrones', then once you are on the game's store page, go to the Add-Ons section, and you will find Episodes 2 and 3 to download. Lastly, you can also try downloading the episodes directly from the Xbox Marketplace Website, and see if you are able to remotely download the episodes to your Xbox One from there.
Is anyone else still having issues with the Season pass for Xbox One? I bought it but I cant play the episodes, it says purchased but not downloaded and when i go to download it i'm asked to purchase it again..... I really want to play this game.
Hello, Telltale. The issue I'm having is with a new ps3, only a few months old. 500 gb hard drive (357 gb left). I had episodes 1-3 installed and have played fine, but then yesterday, when I tried to boot up the game, as soon as I select the icon from my main menu, it just goes to a black screen and my system freezes up. I have since deleted and re installed the game and that worked once, but the next time I tried to boot up your game, black screen and frozen system again. I did check before I started that I had the most up to date version. Please help
My apologies, can you please clarify what you mean by 'select the icon from my main menu'? Do you mean as soon as you select the game from the PS3's main Games menu, or as soon as you select 'Play' from the main menu of inside the game?
Hello, Telltale. The issue I'm having is with a new ps3, only a few months old. 500 gb hard drive (357 gb left). I had episodes 1-3 installe… mored and have played fine, but then yesterday, when I tried to boot up the game, as soon as I select the icon from my main menu, it just goes to a black screen and my system freezes up. I have since deleted and re installed the game and that worked once, but the next time I tried to boot up your game, black screen and frozen system again. I did check before I started that I had the most up to date version. Please help
My apologies, can you please clarify what you mean by 'select the icon from my main menu'? Do you mean as soon as you select the game from the PS3's main Games menu, or as soon as you select 'Play' from the main menu of inside the game?
My apologies, you can also try Restoring your PS3's File System and see if you are then able to start the game without experiencing a freeze. (Please make sure to read over the notes in the above page explaining that this process does not delete any games or content, but messages/custom music playlists may be reverted back to their original state.)
Nope, still frozen. I performed both the restore file system, tried the game to no success and then rebuilt the database and tried the game once more to no success
My apologies, you can also try Restoring your PS3's File System and see if you are then able to start the game without experiencing a freeze… more. (Please make sure to read over the notes in the above page explaining that this process does not delete any games or content, but messages/custom music playlists may be reverted back to their original state.)
Nope, still frozen. I performed both the restore file system, tried the game to no success and then rebuilt the database and tried the game once more to no success
Comments
I downloaded episode 2 on my ps4, but in episodes section for episode 2 it says "purchased but not downloaded". I downloaded it, deleted it, re-downloaded it, deleted the whole game, installed it again with episode 2. But still, GOT episode 2 doesn't work for me. Telltale please please please help me. I've been trying to play since tuesday.
https://www.sendspace.com/file/3in79j
Hey there TelltaleMike, I just bought the game and downloaded it(mac) and when i start it up it just shuts down after the: 'Click to play' screen.
Please help!
Wow, TellTale's support is horrific! I'm done with their games.
[iphone] after the previously on kept glitching I restarted my phone and episode 2s glitchs are more game breaking than the first one. I am stuck in the opening scene where the brother is in a bar and one quick time event is impossible to complete, making me restart it over and over again. Please get this fixed because it seems like this is an issue on every platform as well. On top of that, I already bought the season pass and I would like to be able to recommend it to all the gamers I know who are obsessed with GoT.
Releasing a small slice of a game at a time should mean every single part is polished, not a buggy mess that cant be opened or played.
My apologies for the delayed response. We are still currently working hard on resolving the issue, and hope to have more information soon. Unfortunately I do not have any updates at this time. If you have not tried it yet, I recommend making sure that you have closed any and all apps open and running in the background, then reset your device, and try starting the game app again, and the performance of the app should improve.
https://www.sendspace.com/file/s2c4v9 Please help me ben kenobi, you're my only hope!
Didn't work Mike.
I tried to open the game on MAC but it does not work. When it says Click to Begin it shuts down straight after that.
http://www.sendspace.com/filegroup/vEV8qJdIQHMfxQO8ebhU6A
Hello GoT does not work on my MacBook Pro, it crashes after I click on "click to start"
Here is the file generated as per the GOT support tool
https://www.sendspace.com/file/ljxg4q
Forget about an answer, these guys love to ignore you. I have the same problem but on my ps3 where the game keeps freezing then it locks out my whole system. Good luck ever playing the game.
Yeah and he's only stating troubleshoot issues for computer versions. What about the ones of us trying to play on a console.
I paid the $24.99 for the full game.
Which model PS3 are you currently using to play the game? Also, what size is the hard drive, and how much space do you have left on it?
I just bought the game and downloaded it on my Mac, but every time I try to open it it crashes. Here's my link from your Support Tool:
https://www.sendspace.com/file/44k4e6
I bought the season pass for my pc. Have played through episode 1 and have downloaded and installed the patch, but can not get episode 2 to play. It keeps saying I have not installed it. Do I have to go to episodes to get it to actually download?
Hello there,
i'm playing on Apple Ipad.
Stopped at episode 2.
The scene starts again in the same point every time. The sword is on the ground, I get back it, but I cannot defend myself (Asher). The button of action does not work
i can't do nothing else. seems like the game is bugging !
is there a solution ?
thanks.
@timmit1206 After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 256mb of dedicated memory. I recommend either try playing the game on a computer above minimum system requirements if you have the ability to, or contacting Steam Support for any inquiries regarding refunds, or refund requests, and they will be able to assist you further with your issue.
My apologies for the delayed response, and for any difficulties caused by this. Please make sure that you have downloaded the critical Mac patch necessary for playing Episode 2. If you were not alerted to download it when starting the game connected to the internet, or if you are experiencing issues downloading the patch via in-game, please also try downloading it directly from a web browser, and follow the steps in the Game of Thrones PC/Mac Patch Thread to download the patch and place it in the right directory.
If you still experience any issues downloading/playing the episode, please note that we are currently working on an issue where some Mac players are unable to play Episode 2 after downloading the patch, and hope to have an update/resolution for the issue in the near future.
After looking over your support tool information, you should be able to play the game successfully. Please read my above response, and see if you are able to follow the steps in the Sticky I've linked above, and see if you are able to play.
If you still experience any issues downloading/playing the episode, please note that we are currently working on an issue where some Mac players are unable to play Episode 2 after downloading the patch, and hope to have an update/resolution for the issue in the near future.
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 32mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
After looking over your support tool information, you should be able to play the game successfully. Please read my above response, and see if you are able to follow the steps in the Sticky I've linked above, and see if you are able to play. I will copy the post below:
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 384mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
It's the launch 60GB version of PS3 but I upgraded the HD to 350GB and I still have about 260GB left on the drive of free space.
Can you please clarify where in-game that it freezes for you? Is it when you start the game, and reach the main menu, is it during a loading screen, or is it during gameplay?
Actually I am trying to play episode 1, it looks like the patch is for episode 2
It is at different random points during gameplay. It will stall while I'm playing or have lag and then it will just freeze and lock out the whole system where you can't press or do anything. The full on freeze will happen at any time too there is no specific point.
I reinstalled the game, working fine now
Worst "Support" ever... I'm done with you Telltale. You can't just take peoples money, not deliver and then just ignore them.
its been 8 days since i posted my download link and i haven't had a response?? hello? anyone there
My apologies for the delayed response, thank you for clarifying how you were able to resolve your particular issue. I hope you are now able to enjoy the game!
Is anyone else still having issues with the Season pass for Xbox One? I bought it but I cant play the episodes, it says purchased but not downloaded and when i go to download it i'm asked to purchase it again..... I really want to play this game.
Please make sure you have tried accessing and downloading the episode from the in-game Episodes menu, and if you are not able to download it from there, please do a search for 'Game of Thrones', then once you are on the game's store page, go to the Add-Ons section, and you will find Episodes 2 and 3 to download. Lastly, you can also try downloading the episodes directly from the Xbox Marketplace Website, and see if you are able to remotely download the episodes to your Xbox One from there.
Hello, Telltale. The issue I'm having is with a new ps3, only a few months old. 500 gb hard drive (357 gb left). I had episodes 1-3 installed and have played fine, but then yesterday, when I tried to boot up the game, as soon as I select the icon from my main menu, it just goes to a black screen and my system freezes up. I have since deleted and re installed the game and that worked once, but the next time I tried to boot up your game, black screen and frozen system again. I did check before I started that I had the most up to date version. Please help
My apologies, can you please clarify what you mean by 'select the icon from my main menu'? Do you mean as soon as you select the game from the PS3's main Games menu, or as soon as you select 'Play' from the main menu of inside the game?
I mean the game icon from the ps3's main menu.
My apologies, you can also try Restoring your PS3's File System and see if you are then able to start the game without experiencing a freeze. (Please make sure to read over the notes in the above page explaining that this process does not delete any games or content, but messages/custom music playlists may be reverted back to their original state.)
Nope, still frozen. I performed both the restore file system, tried the game to no success and then rebuilt the database and tried the game once more to no success
If you still experience the issue, can you please clarify if you have tried deleting your save files from the Save Data Utility menu on your PS3?
No, I haven't done that. Is that the next step you're suggesting, because I'd really rather not lose well over 10 hours of data