I apologize for the inconvenience. Can you please clarify what game you are playing? If you are on PC/Mac, can you please clarify if you are playing the Telltale Games version, or the Steam version? Please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
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I apologize for the inconvenience. Can you please clarify what game you are playing? If you are on PC/Mac, can you please clarify if you are playing the Telltale Games version, or the Steam version? Please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering
After receiving the information from your support tool, I will be able to assist you further.
(Please note that this is the Walking Dead support tool, but this will gather the proper information for me to assist you further.)