I apologize for the inconvenience, unfortunately it appears that you uploaded the download file, and not the .zip file that the Support Tool outputs at the end of the Support Tool's process. Please make sure that you have uploaded the .zip file, and copy and paste the link to that uploaded file, and I will be able to assist you further.
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I apologize for the inconvenience, unfortunately it appears that you uploaded the download file, and not the .zip file that the Support Tool outputs at the end of the Support Tool's process. Please make sure that you have uploaded the .zip file, and copy and paste the link to that uploaded file, and I will be able to assist you further.