Telltale, you wouldn't do this to me, would you?
I can understand missing out on special promotion deals or exculsive items available in your store for a few weeks/months/while supplies last. I don't mind having a "secret club house" in the forum.
But recently, another computer game I play *coughSPOREcough* decided that I needed a patch to fix some issues that I was having that prevented major gameplay.
Well, the patch ended up killing my game. That's right, I can't play my little game that will hold me over until Sam & Max Season 3 or help me through the Summer Movie Blitz this month (Harry Potter, I'm looking at you!). And apparently, I'm not the only one! Several more have experianced this same problem to the point where this game maker's customer service help hotline had to announce--and I'm not joking when I say this--that "we are experiancing larger-than-usual call volume. The customer on hold the longest has been waiting for 20 minutes."
Please tell me you would never do that to your customers. I mean, Emily alone has gone beyond my expectations in the past, and I bet she's doing the same great work promoting and helping customers with the other series you guys are doing.
But, seriously, you guys wouldn't do that to your customers, right? You wouldn't release a game and then try to fix it only to end up destroying it, right?
But recently, another computer game I play *coughSPOREcough* decided that I needed a patch to fix some issues that I was having that prevented major gameplay.
Well, the patch ended up killing my game. That's right, I can't play my little game that will hold me over until Sam & Max Season 3 or help me through the Summer Movie Blitz this month (Harry Potter, I'm looking at you!). And apparently, I'm not the only one! Several more have experianced this same problem to the point where this game maker's customer service help hotline had to announce--and I'm not joking when I say this--that "we are experiancing larger-than-usual call volume. The customer on hold the longest has been waiting for 20 minutes."
Please tell me you would never do that to your customers. I mean, Emily alone has gone beyond my expectations in the past, and I bet she's doing the same great work promoting and helping customers with the other series you guys are doing.
But, seriously, you guys wouldn't do that to your customers, right? You wouldn't release a game and then try to fix it only to end up destroying it, right?
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This sounds more like large-scale games by guys like CA, SEGA, EA etc. Than TTG. I think it helps TTG that they hit out tonnes of similar games (similar as in codes etc.) instead of just spending a couple of years on one thing.