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Unable to Activate

njcainnjcain
edited July 2009 in Game Support
I've downloaded TMI, and I think I've worked out the DirectX problem with a new version. However, I cannot for the life of me activate it. I get the "errorundefined" message that everyone seems to be getting, but I can't connect by either signing in or using the serial number. Is this just a sign that the severs are overloaded?

Comments

  • WillWill Telltale Alumni
    edited July 2009
    Hey NJ,
    Not really sure why you aren't able to activate, but you should send a manual unlock request code to support@telltalegames.com. We can get you fixed up.
  • SymbolickSymbolick
    edited July 2009
    How long does ot take to get the unlock code back?
    I am waiting two days now.
  • ShauntronShauntron Telltale Alumni
    edited July 2009
    Hey Symbolick,

    What email address did you use to email support@telltalegames.com? I don't see any emails in support from the address we have on file for your account.

    If anything you can PM me your request code and I can send you the unlock code right back.
  • ShauntronShauntron Telltale Alumni
    edited July 2009
    Hey Symbolic,

    What email address did you use to email support@telltalegames.com? I don't see any emails in support from the address we have on file for your account.

    If anything you can PM me your request code and I can send you the unlock code right back.
  • SymbolickSymbolick
    edited July 2009
    Hi,

    Yes I sent my mail to support@telltalegames.com on friday at about 9pm CET.

    kind regards
    Alex
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