Problems on Windows 7 64-bit
So I installed the game on a PC that's running a 64-bit version of Windows 7. It wanted to install all kinds of DirectX components going back to 2005, which I found odd -- I would think the necessary ones are already *in* Windows 7?
This leaves me wondering if I corrupted DirectX by allowing it -- when the game finished installing and started, it was extremely slow. I had to bump it all the way down to Quality level 1 (the lowest) to get acceptable performance.
I quit and restarted the game to see if that was a fluke. Or tried to -- I then received an error message stating that the game's data files could not be found and consequently the game did not start. I was able to start the game, but only by manually digging down to C:\Program Files (x86)\ and finding the relevant application directly. The shortcuts didn't work.
This last problem may be related to the confusion between "Program Files" and "Program Files (x86)" on the 64-bit versions of Windows. But while I did get the game to run and it's enjoyable, even at graphics quality level 1, this does feel like the installer is sloppy when it comes to DirectX and that there's some polish/QA/beta testing missing.
This leaves me wondering if I corrupted DirectX by allowing it -- when the game finished installing and started, it was extremely slow. I had to bump it all the way down to Quality level 1 (the lowest) to get acceptable performance.
I quit and restarted the game to see if that was a fluke. Or tried to -- I then received an error message stating that the game's data files could not be found and consequently the game did not start. I was able to start the game, but only by manually digging down to C:\Program Files (x86)\ and finding the relevant application directly. The shortcuts didn't work.
This last problem may be related to the confusion between "Program Files" and "Program Files (x86)" on the 64-bit versions of Windows. But while I did get the game to run and it's enjoyable, even at graphics quality level 1, this does feel like the installer is sloppy when it comes to DirectX and that there's some polish/QA/beta testing missing.
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Error
Could not load game data! Make sure you are running the application from the directory it was installed to.
Writing software on the assumption that you have administrative privileges is horrendously bad design. But even so, yes, my account does have administrative rights. The system is, however, UAC-enabled.
I'd really like some feedback on both problems from TellTale before I experiment further.
As far as I'm concerned, a software development kit should not be needed to install or run the final product. So I'm confused by that procession of SDKs.
Hey, I'm only trying to help here.
I asked because I installed it just fine and I have UAC enabled (I develop software so I have UAC enabled to check if my software works with UAC)
Are you running Build 7100? English Version?
Uninstall the game and then right-click the game installer file and select "Run as administrator". This fixed it for me.
I'm also having the problem with not being able to run the game from the x64 Windows 7 Game Launcher.
Will try to uninstall and reinstall with "run as administrator" and report back if it does something.
As far as I know Windows 7 does not include DirectX 9, but DirectX 10.
The same "problem" applies to Windows Vista.
It's perfectly normal that it wants to install all Updates since 2005
@Estel: Not from 2005. It installs all Updates that were released from 2005 until today.
I can't run the game from the Games-menu, it only works if I launch the shortcut in the installation directory.
It looks like this:
I followed the instructions above to reinstall the game as Administrator. That worked fine. Directx 9 components installed fine too.
Then I click on the Shortcut on the Desktop (again Run as Admin) and the Launch Menu pops up. I click on "Launch" and the game loads to the first screen with "Monkey Island, etc Avast". Then the game suddenly drops me out and back to the desktop, but keeps running in the background. When I open it in Task Manager and say "Switch to" it switches to it, the screen goes Black and goes back to desktop.
System is very up to date with Nvidia Gforce 280GTX, Core2Quad Q9550 CPU etc. so I don't see any issues there. Monitor is running natively in 1650x1080.
Any ideas?
I'm sorry. You don't have a good enough graphics card.
I don't know what the problem is - as I said, pretty much all newer games expect you to do this.
Yes, build 7100, Ultimate, US English.
I guess I'm not much of a gamer; this is the first game I've bought in a long time. Even so, the amount of these "updates" is ridiculous. So none of this comes with the OS (even the ones released before the OS shipped) and it's not possible to simply provide the latest update, rather than ALL of them?
I mean, the amount of updates I had to download DWARFED the game itself.
I am more miffed about the installation issue. The "run as administrator" trick worked for me as well, but it infuriates me:
- There should be NO reason why a GAME should need administrative privileges on my machine
- If there is some reason of which I am unaware, the installer should INFORM ME and politely bring up a UAC prompt, not silently fail in weird and bizarre ways.
Anyway. End rant.
This is rly bad design if it installs, let's you play but after that won't work anymore :eek:
I also didn't mind the additional 15 minutes DX download all that much. I assume this is a Microsoft issue more than it is Telltale's.
How about a fix for the installer issue? That one doesn't seem to be Microsoft's fault. :P
1. Program Files is not open to normal user writing;
2. "Windows installer" (the library/background service) is owned by the administrator (go figure).
If you have UAC on, it should bring up a prompt, unless UAC believes it to be malware.
That would be Microsoft's fault. The amount of installers I have personally seen evaluated as malware is insane. Certain (and they shall remain unnamed) updates from the Microsoft download site have been seen to silently fail too. All in the name of security.
And can it technically be deemed Telltale's fault if it only occurs on Windows 7, an unreleased OS we're all experimentally running in its non-final form?
This is for the installer. Installlers normally run with administrative privileges under Windows 7, and I did get (and accepted) the UAC prompt for the installer.
My objection is to the GAME running with administrative privileges, not the installer.
The installer brings up the prompt fine. But to get the shortcuts to work, I had to first delete them, then put the actual executable into compatibility mode (XPSP2 is what I chose) *and* give it administrative privileges.
After I did that, recreating the shortcut manually works perfectly, although of course it, too, now requires a UAC prompt.
There's no reason that SHOULDN'T work, and as someone else pointed out, Windows 7 won't be "experimental" come October. I'm guessing it's a simple fix, and I'd encourage TellTale to look into it, release an updated version of Episode 1 that fixes it, and ensure the bug is not in future episodes.
I thought Vista also included Games Explorer?
Anyways, I expect the fix for this to come out... oh about when Win7 hits the store shelves
It seems they've got enough on their plate as it is, gotta triage.