am being told I don't have a walking dead license on my account :O
So, late late on Wednesday night, I paid for the almost everything bundle.
I immediately downloaded and installed The Walking Dead, and played through the entire episode.
However, now, whenever I try to load up the game, I am being told that I do not have a license for this game attached to my account... I am sorry if something like this has been posted about elsewhere, I couldn't find anything relating to this issue.
Any help would be greatly appreciated.
I immediately downloaded and installed The Walking Dead, and played through the entire episode.
However, now, whenever I try to load up the game, I am being told that I do not have a license for this game attached to my account... I am sorry if something like this has been posted about elsewhere, I couldn't find anything relating to this issue.
Any help would be greatly appreciated.
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I think the normal web site has links of how to get in touch with support.
Here is a good rule of thumb for video games.
Is this an issue of missing some key element to get through a puzzle? Ask on the forum.
Is this an issue of a more technical issue? Ask company support. Especially when it comes to licenses.
What you can try - and works for me - is to usually play disconnected from the internet; but I think you will have to perform a successful server communication first again for that to work.
There were some problems with the server connectivity, and it seems like this results in the "game not in account" message by default. I find this unnerving, as this game only has a one time online activation in theory, which worked just fabulous in previous games, those which didn't try to connect to the internet for purposes of statistics or content updates.
I think this is a glitch in the installer and I sure hope they will fix it. It's just a completely wild theory of course, but I think that this account check occurs when the game tries to download new content (i.e. episode 2). That would be entirely OK if actual content was available and they're just checking you're eligible for it before download, but it doesn't seem to play out this way. If the server's down, the game should just say "ah well, no updates today, let's play". That's why I still plead for a separate "check for updates/new statistics" button in the game menu and absolutely no attempts by the game to reach online when the player doesn't explicitly want it.
Is this the message you are getting?
If so, do you have any security software that could be blocking the internet access for TWD?
Maybe I should email support? I run Win7, if that matters at all.
For some reason that error message also appears if the game can't connect to one of the servers.
The best thing you can try is running the activation during a clean boot.
Booting clean in Windows Vista / 7:
1. Click Start --> Type msconfig --> Press Enter
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. If running the game on Steam, re-check the "Steam Client Service"
8. Click on OK
9. Click Restart.
10. After reboot, run the game to see if it works.
After performing the necessary steps, restore your system by doing the following:
1. Click Start --> Type msconfig --> Press Enter
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer
Update to my issue... yeah this is still a problem.
I have now contacted Customer Support another two times since. Still having the same issue.
I have uninstalled and reinstalled et al and am just getting over it. Will try DjNDB's idea later when I am not too annoyed to be bothered.
EDIT: I guess I should point out that I am not using the Steam-activated version, as I placed my order for the almost everything pack on the TTG website direct and downloaded it from here... mayhaps I should have gone the steam route... lol
EDIT: DjNB, your suggestion didn't work for me. *sigh* I am getting to the point where I think I will just ask for my damn money back, since out of a number of emails I have received only one reply from Telltale Games thus far and that was extremely unhelpful. My account page clearly reflects the walking dead as having an active license, but no amount of uninstall and reinstalls, nor anything else I have tried has worked. Boo-urns!
maybe you can help me.
I buoght the game to play it on my Mac.
As the payment was done, I got a .exe file.
No way to open it on my mac.
So, I opened that file on a Pc in my office.
No way, it says I do not have any license.
Same problem of Makroskizhar.
I have deleted the game (folders included) and re-installed it 4 times.
No way.
Then I followed all the suggestions of DjNDB... no results...
First of all, I wanted to purchase the game for my Mac, and I didn't get the correct file.
Second, it doesn't work on the PC...
Please, someone can help me ??
Thank you,
Fabrizio
just bought the game few hours ago and when i launch the game and enter my login information, that say i've no licence and ask me to go their site to buy one..
Is that possible that after downloading the PC version the link expires ?
Thank you
Sure thing Mike, sending you a PM right now with both my issue ticket number and my order number from my original purchase.
Thanks
Update to my Issue... almost 2 years later this is still happening... I made a post on the Telltale games Facebook page a few days ago and there has been no response.
So here is a cut and paste of that post.
So guys... I am a bit annoyed, to be perfectly truthful... I am still having issues with my saved games disappearing and being told that I don't have a license for The Walking Dead when I purchased the full Season pass back when Episode 1 of Season 1 was released.
As a result, I have not been able, to this day, to even play Episode 5 as there really is no point in even bothering if all my decisions are just going to disappear. I have had to play through each and every damn episode, each time a new one was released just to get all my decisions back, because the same thing has been happening since Episode 2.
Which means I have played through some episodes 4 times already, and I really don't have the patience to go through that all again if I have to start over once more because I decide I want to take a break from content I have already seen.
Is there EVER going to be a fix to this?
Or am I going to have to spend the money to purchase the game AGAIN, only for xbox now? Because I really don't want to have to pay for the game twice just to be able to complete it and have the choices I have made count.
I should point out that, as frustrating as this issue is, and as annoyed as it is making me, the game in and of itself is absolutely brilliant and I am extremely happy with the play experience when I have actually been able to play it. This goes for the other games I have, that have been created by this company.
My frustration extends, not from an annoyance at Telltale Games, but at the fact that I STILL have yet to even be able to begin Season 1, Episode 5 with my decisions intact, and now Season 2 has started.
I really would like to be able to begin on the 2nd Season, but it's not worth me paying for, if I can't even complete Season 1.
EDIT: My apologies, links do not seem to be working at the moment. If you can, please go to our Support Forum at the top of the page, then click on The Walking Dead: Season One. Then click on The Walking Dead PC/Mac Support on the right, and then click on the Sticky Thread called 'TWD: Support tool for information gathering'
After receiving the information from your support tool, we will be able to assist you further.
Thanks again!
www.sendspace.com/file/sc8xyn
Upon this issue having happened AGAIN when I installed Episode 5, I have not even bothered... which I can only assume is why it currently doesn't look like I have played a full playthrough.
I am also STILL having the "You don't appear to have a valid key" message I mentioned in my original post back in 2012 (although that issue had been fixed for a while)
Thanks again for looking into this Mike, I really do appreciate it... I really am eager to get onto Season 2! :D
Then after that, reinstall a fresh version of the game, and make sure to disable any anti-virus or internet firewall programs you may have open and running, the first time you start the game. This will ensure you receive all of the necessary patches and updates necessary to run the game successfully. I hope this suggestion helps you in playing the game.