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Can't Preorder - [PayPal temporarily unavailable]

grimsqueakergrimsqueaker
edited November 2006 in Shopping or Activation Support
So I logged in to TellTale this morning and jumped for joy! Sam and Max was available for preorder!

I added it to my cart and proceeded to check-out, where I was met with a sinking feeling in my tummy. :( Where is the paypal option? I've already said before I'm unable to pay using a credit card - but I'm loaded with paypal and I want you to have my money (pleease) and even my first-born child if necessary.

I must be able to preorder! *twitchy* Could someone get back to me on this? Thanks!
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Comments

  • JakeJake Telltale Alumni
    edited October 2006
    The PayPal option disappeared from the store mysteriously in the middle of the night. We don't know why, but we've contacted our ecommerce provider and hope to have it cleared up ASAP. Check back occasionally in the next day - it will return!
  • TextureGlitchTextureGlitch
    edited October 2006
    I'm not sure if this is somehow Paypal related, because I'm trying to pay by credit card, but the system says it can't finish the transaction. This is after I've entered all the information and try to 'Submit Order'.

    It says to try again, but when I try to go to 'Checkout' I get an error message that the command could not be completed and the error has been logged.
  • EmilyEmily Telltale Alumni
    edited October 2006
    Thanks for the info. Please send an email to support@telltalegames.com with your full name and the email address you were using, and we'll look into it for you.
  • grimsqueakergrimsqueaker
    edited October 2006
    Thanks! :)
  • HaggisHaggis
    edited October 2006
    TextureGlitch wrote: »
    I'm not sure if this is somehow Paypal related, because I'm trying to pay by credit card, but the system says it can't finish the transaction. This is after I've entered all the information and try to 'Submit Order'.

    It says to try again, but when I try to go to 'Checkout' I get an error message that the command could not be completed and the error has been logged.
    Yeah, I get this problem as well. I just sent an e-mail to support about it.
  • EmilyEmily Telltale Alumni
    edited October 2006
    Thanks Haggis.

    Doug or Kevin is going to have to look into this, and I think they're both sleeping after pulling an all nighter on the site. ;) Don't try to order a second time until we figure out what's going on. I don't want you to be charged twice accidentally.

    (If anyone does get charged twice by accident, of course we'll fix that for you, too!)
  • TextureGlitchTextureGlitch
    edited October 2006
    I hope they get it fixed quick. It'll be hard to PRE-order after Nov. 1st ;)
  • HaggisHaggis
    edited October 2006
    Emily wrote: »
    Thanks Haggis.

    Doug or Kevin is going to have to look into this, and I think they're both sleeping after pulling an all nighter on the site. ;) Don't try to order a second time until we figure out what's going on. I don't want you to be charged twice accidentally.

    (If anyone does get charged twice by accident, of course we'll fix that for you, too!)
    Thanks for the quick reaction, I'm looking forward to a solution. :)
  • ErwinErwin
    edited October 2006
    TextureGlitch wrote: »
    I hope they get it fixed quick. It'll be hard to PRE-order after Nov. 1st ;)

    Well, you're still pre-ordering the other episodes of course. ;)

    Wise move getting the site up before the official press-release. There'll always be minor problems, no matter how well you've organized things. :o

    --Erwin
  • SurplusGamerSurplusGamer
    edited October 2006
    Thank -goodness- for that.

    I was getting worried that yet again I would be thwarted by my decision not to have a credit card, and unable to get the game. I rely on paypal and similar services for buying things from forrun lands when I can't use my UK debit card.

    Phew!
  • IronCladChickenIronCladChicken
    edited October 2006
    I've just pre-ordered, so hopefully everything is back up and running now (yay!)
    However, I did notice, I didn't seem be charged for P&P?

    Are TellTale posting out all the boxed versions for free?
    :confused:
  • HaggisHaggis
    edited October 2006
    IronCladChicken wrote: »
    I've just pre-ordered, so hopefully everything is back up and running now (yay!)
    Ah, that would be cool. Any chance of official confirmation that the problem has been fixed?
  • JakeJake Telltale Alumni
    edited October 2006
    IronCladChicken wrote: »
    Are TellTale posting out all the boxed versions for free? :confused:

    The boxed versions are something season-set orderers will have the option to opt-into later in the run, and at that point you'll be asked to pay shipping.
  • TextureGlitchTextureGlitch
    edited October 2006
    Haggis wrote: »
    Ah, that would be cool. Any chance of official confirmation that the problem has been fixed?

    ..and does it have anything to do with the server being down today?
  • EmilyEmily Telltale Alumni
    edited October 2006
    We have not resolved this issue (with the error message) yet. Working on it!
  • DarkPhobiaDarkPhobia
    edited October 2006
    hi, how do we know if paypal is working? should it appear as an option like credit card payment? thanks!!
  • JakeJake Telltale Alumni
    edited October 2006
    Yep it will appear as something you can check off right beneath credit card.
  • ThriftweedThriftweed
    edited October 2006
    Still no PayPal option, Only 1 day left. this is torture. : (
    Any chance it will get sorted out soon?
  • PJFryPJFry
    edited October 2006
    it seems that the paypal-option just isn't working if you want to preorder the sam&max-game or combine your s&m-order with something else. i tried to order the s&m-prints and there it was (the paypal-option)! is this intentional? i hope not, cause i live in germany, don't have a creditcard and want my sam&max more than anything else!!!
  • DarkPhobiaDarkPhobia
    edited October 2006
    ok, emily, any news on the PayPal front? do you have any idea about what's going on with that?? thanks!!
  • EmilyEmily Telltale Alumni
    edited October 2006
    Interesting find, PJFry.

    Jake and Doug are working on the shopping cart stuff more closely than I am. I'll make sure they see this post when they get in from lunch. The fact that it shows up if you add another item to the cart might help them figure out what's going on here.
  • PJFryPJFry
    edited October 2006
    Emily wrote: »
    Interesting find, PJFry.

    The fact that it shows up if you add another item to the cart might help them figure out what's going on here.

    No, I think I wasn't clear enough. ;) It's quite the other way around:
    If you want to buy just the game then the paypal-option is missing.
    If you want to buy something else (at least this is the case with the purcell-prints) then the option is there.
    And if you combine the order for the game and the prints the paypal-option is gone again.

    Good luck in finding the problem! I'm afraid that if I have to wait much longer I I'm going to explode! (thirteen years are such a long time!!!) :D :D :D :D
  • EmilyEmily Telltale Alumni
    edited October 2006
    Ahh. Sorry, I misunderstood.

    We think the problem is that PayPal just can't be used to preorder. My understanding is that we're not allowed to charge you until the first game comes out. With PayPal the funds are taken out of your account right away -- there wouldn't be any way to delay them until later. Luckily this shouldn't be a problem once the game comes out tomorrow.
  • DarkPhobiaDarkPhobia
    edited October 2006
    thanks a lot emily, looking fordward to it!!
  • WhitterWhitter
    edited October 2006
    Yeah that makes sense.

    So....erm....its november now....;)
  • HaggisHaggis
    edited October 2006
    Once the PayPal option is available, I think I'll use that, because I don't see ordering by credit card working for me any time soon.
  • WhitterWhitter
    edited November 2006
    Paypal still not avaiable for season 1. :(
  • VordanVordan
    edited November 2006
    Emily wrote: »
    Ahh. Sorry, I misunderstood.

    We think the problem is that PayPal just can't be used to preorder. My understanding is that we're not allowed to charge you until the first game comes out. With PayPal the funds are taken out of your account right away -- there wouldn't be any way to delay them until later. Luckily this shouldn't be a problem once the game comes out tomorrow.

    Unfortunately it is still a problem...
    Paypal is currently only an option for the single episode... not for the season package :(
  • DarkPhobiaDarkPhobia
    edited November 2006
    i want my season!!! :'(

    some solutions please!!! i can only pay through paypal, and with argentinean currency there's a big difference between the season set and the single episode price!! :(

    (it's like 60 extra bucks, since we're 1 dollar ---> 3,11 pesos)
  • therobbottherobbot
    edited November 2006
    Yeah, same here. Also, I don't think it makes sense to say you can't use paypal until the game is released. I just preordered a CD with Paypal that isn't released yet so I don't think there really is a legal problem.

    Anyway, it would be nice if you could get it working.

    Tobias
  • ZeroZero
    edited November 2006
    So are we going to be able to preorder the season with paypal. This is the only way i can get the game and i would like to buy the package. Update guys? :)
  • SicariusSicarius
    edited November 2006
    And here's another one who want's to buy Season I with PayPal. Please make it work again!
  • FunkbrotherBerlinFunkbrotherBerlin
    edited November 2006
    As you may have noticed there are soooooooo many people around the world who want to buy not only the game but the whole season to support you in making more games of that kind... so PLEASE see what you can to do to solve the problem ASAP :)
  • PJFryPJFry
    edited November 2006
    yes, please!!! yes, please!!! yes, please!!! i already played the demo - but it just isn't enough, no!!! :(
  • KazzahdraneKazzahdrane
    edited November 2006
    Just adding my hopes that PayPal will soon be available for ordering the full season. If not....well I might have to wait for a boxed retail version.
  • RoxRox
    edited November 2006
    Me too. I've got $34.95 burning a hole in my PAYPAL account with Sam & Max's names on it. Not sure if that makes it legal tender or not.

    Come on guys, even I've sold things though PAYPAL for preorders, I think your ecommerce team need a kick up the keister.

    Wait all these years, then the game is out and I can't buy it. There's something vaguely evil about that... ;)
  • TelltaleToolTelltaleTool
    edited November 2006
    We've said in several threads now that we're well aware of the demand of paypal, and we're working on getting it fixed asap. We very much want to let you buy the game, and it annoys us too that Paypal still isn't working, so please bear with us.
  • PJFryPJFry
    edited November 2006
    long past bedtime now here in germany...

    there goes another day without sam&max :( :( :(

    but here's still hoping that there is some kind of god and that the problem gets fixed before the weekend! :)

    so, i guess there is only one thing to say:
    good night & good luck :cool:
  • world gamerworld gamer
    edited November 2006
    The system is not perfect and can be fickle but if you fail...you should try again. Log out first then start again. I had a similar problem with www.games-asia.com but the second time worked fine.
  • RoxRox
    edited November 2006
    Playing Devil's Advocate for one moment, but if this were my store, I'd set up another item in the store 'PAYPAL only Season One'. As the first part is available, you can set the whole product as available for PAYPAL purposes and process as normal.

    There's no reason why you shouldn't be able to do that, and that would be a quick fix and would take a matter of hours to set up, and not days. Then, you guys can take a breather and get the situation sorted at your own leisure.

    Just a suggestion.
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