I needed to remove some comments from this thread, please could everyone try and discuss this without causing any more arguments as it seems pretty pointless to argue over something like this.
Maybe they're being polite and respectful by not telling you that they don't give a damn what you think. Sales speak louder than anything and if the sales weren't there, they'd probably still be doing it.
More likely, the people whom could actually give you an answer, don't visit the forum. The forum is for our benefit, not a Telltale hotline. Look up some staff emails or file a help ticket. All this is going to accomplish is getting your thread locked by continually spam bumping.
I'm not posting to be a jerk. I'm trying to save you some aggravation. The folks whom sometimes pop by are artists, designers, team leads. Not people whom can speak on behalf of Telltale's marketing strategy.
So after feeling really bad about my last comment, I'm going to speak out (this time respectfully) about all of your complaints. But first I need to get these few things out of the way.
In no way am I defending telltale or kissing up to them. Currently I am appalled and disgusted with their decisions as a company and I expect far better from them.
I apologize for my VERY unacceptable way of responding to your, somewhat, justified complaints the first time I did. I reacted like a child when I simply should not have. You have every right to be upset about this just as the rest of the community has every right to be upset about the finished product that is ANF, and it was very hypocritical of me to try and invalidate your opinions without giving you the benefit of the doubt.
I do think that it'd be a good idea for Telltale to put the games on the discs in the first place, without the hassle of having to download it. You may be getting the game regardless but I understand that isn't what you paid for.
So now that that's out of the way, let me try and discuss this.
Fix this, adapt your business model or you will continue to lose customers like me.
I am not trying to insult you with this statement, but I don't think any corporate business is particularly threatened by the loss of a few customers. Many people have already moved on to the digital age (I have not, but still), so as a business I don't think it'd be wise for Telltale to change their entire business model for a minority. However I do see your point and I think it is unreasonable for them to prioritize one type of customer over the other, even if said other is a vast minority.
The reason people buy discs is so they can own the content. Not so they can have a passcode and wait for it to download.
That's the reason you and others buy discs maybe. A lot of people are pretty used to this practice and buy discs for the Season Pass or just as a collectors thing. I have Dark Souls on the Xbox on digital but I also have the other 4 games on PlayStation platforms, therefore I purchased Dark Souls on PS3 mostly to add to an ongoing collection. It's entirely likely people do that with Telltale games. And even if they don't there are still numerous people who buy it because they know the season pass will be in it.
They want to play it all at once, not have to wait for everything. How is that difficult to understand?
Technically each episode is an incredibly small file so you wouldn't be waiting for very long at all. You'd have to wait the same amount of time you'd have to wait for a normal update on any other game. For example, when you get an older game on a 7th generation console, you usually have to download all the updates you missed. Downloading all the episodes is usually the same length as downloading an update. Now if you have shit internet I'd get it 100%, but you haven't really complained or mentioned internet speed so for now I'm going to rule that one out. And even if all the episodes were there, that mandatory update file used on EVERY 7th and 8th generation console is still going to have you wait.
Now to go on to our little argument,
You said:
Would be nice if someone from TT would acknowledge and address this topic. But I have a feeling they won't and would prefer to stick to shady business practices
Now in my original comment I made two points,
the people at telltale run an actual company while you live at home and have an uneventful day like literally every other person on this entire website, they probably aren't responding because they have shit to do and don't have time to read every single post on the forums and address complaints.
It occurs to me now that this was an INCREDIBLY simplistic and douchey way for me to answer and I apologize. So I will phrase it a bit differently. The people at Telltale do not own these forums, they are not active members on these forums, these forums are completely for fans of the company. Obviously they had a hand in making these forums, but they are rarely active, as you saw from that disaster of an AMA Job made. The reason they aren't seeing your posts is not because they are ignoring you or anybody for that matter, in fact if that was the case they wouldn't have a support contact that you can see literally at the top of the page.
The reason they aren't seeing your posts is because they either don't have time to or they don't know it exists. That is not a fault on them, that is not a fault on us, that is not a fault on the admins. They are just purely inactive in these forums, nor do they need to be. That's what we have administrators for.
I also said:
just calm down man, this isn't a personal attack from telltale, it's just the way they distribute their games. there's nothing shady about it in the slightest.
Also a very poor way to say what I meant. I do that often. While there isn't anything shady about it, there is something wrong with it. The way they distribute their games is only friendly to certain people, and while they're not spitting in the face of the crowd of consumers they're ignoring, it's a dick move on their part to not try and find a compromise. It is not a personal attack from them, but I do see why you feel upset by their practices.
You then responded saying 3 things, the first being:
There should be somebody who will deal with consumers. That's just good business.Not responding simply shows that TT don't care about what their customers think.
That is 100% correct and I couldn't agree more. It's good business to talk to people and deal with any problems they may have, which is exactly what the support tab is for. But even then, it'd be good to have 3 or 4 people on standby in these forums to help hands on. But there's a reason that isn't happening. And the reason is that every time somebody on this site calls out Telltale, they are incredibly rude and disrespectful. I am not 100% sure if you've ever dealt with an angry customer rudely attacking everything you do but it is an absolute fucking nightmare. I've worked with angry customers before who couldn't just sit down and stop taking everything so seriously, and it drives me up the fucking wall.
This thread, and the many others like it, have one thing in common. It is disrespectful and it is arrogant. This is not an attack on you or your complaints but more or less the way you phrase said complaints. The way you speak to people means everything, it completely sets the mood for the current conversation and any future ones, and the reason there are not Telltale Staff on standby readily available to answer questions is because everyone acts like a fucking dickhead. I don't know you personally, hell you could be the nicest person on planet earth, but the way you are tackling this situation is not going to solve any problems. The only reason they don't care about what we think is because they can't see what we think. Getting yelled at by people would upset you pretty fucking badly.
And yeah, selling a disc and not telling people you have to download some of the game IS shady.
I said this in a deleted comment already, but you are informed that the disc contains one episode and a season pass. I don't know where you are purchasing your discs but I have always been informed with my discs that this was the case. I apologize if you weren't but it's not shady if they tell us what is happening.
Even messaged TT on twitter and they still won't address it.
Did you message Telltale Support or their social account?
So next I said:
you still get the game regardless. the disc comes with the content, so they're literally not ripping you off in any conceivable way. calm yourself my son, you're getting really personally offended over nothing.
Yet again another dumbshit response from me and I apologize. You have a right to feel ripped off and you have a right to be offended due to a situation that you either know too little about (not saying that's 100% the case) or a situation where you feel you were lied to. I understand your concern and the fact that I typed a response like that is very sickening. I greatly apologize for being so rude.
You responded:
If they're giving me a game on the disc, it should be on the bloody disc. Not setting me up to download it. What is so hard to comprehend about this?
Nothing is hard to understand about this at all, I was just being an idiot. While your problems with the disc are 100% subjective, I should have understood that technically they're still problems.
Stop kissing the butts of Telltale and see this from the consumer's pov.
As I said already, I am the consumer. But, I am a consumer with a different viewpoint. There are not only 2 sides to this man, there are MAAANY different opinions here.
So it's about this point where we started insulting each other like children, I doing more of that than you, which again I apologize for.
I said:
THE SEASON PASS IS LITERALLY AVAILABLE BECAUSE OF THE CONTENTS OF THE DISC, ARE YOU MENTAL???
Yes the episodes are available because of the disc but me calling you mental is highly insulting, so I was completely in the wrong here.
You say:
IT'S NOT THE SAME AS BEING ON A DISC. THE WHOLE POINT OF BUYING A DISC IS SO YOU DON'T HAVE TO DOWNLOAD IT.
ARE YOU RETARDED?
I already talked about how what people buy the disc for is subjective so I won't talk about the first part of this comment, but as for the "are you retarded" part. No. I have ADHD, Autism, Bipolar and OCD though. But admittedly I was acting pretty fucking retarded.
I asked what was hard to comprehend about the fact that you were getting what you paid for, you said:
Except I'm paying to get it on the disc, so I don't have to download it. Which I'm not getting. So no, I'm not getting what I pay for.
And you are 100% right. You may be getting the games that you purchased but the reason you purchased that product was to play the games in a certain manor.
I said:
are... are you six? you sound six. you actually sound six. not to mention i constantly criticize telltale for like everything. i'm not sucking up to anyone, i am calling out stupidity.
You said:
What you are, is a troll.
In my opinion, we were both completely in the wrong here. I phrased my comment completely wrong, I insulted you personally like a dumbass, but I was not trolling. The act of trolling on the internet is basically trying to upset somebody, I was not actively trying to upset you more than I was trying to explain my point. And the way I explained my point was absolutely, unacceptable and I was completely in the wrong. So I apologize. I don't expect an apology from you though because I was mostly in the wrong.
Then why are you taking the anti-consumer position?
As I've explained, I'm not taking an anti-consumer position, I'm taking a position where I don't agree with what you're saying. But the way I phrased it was VERY anti-consumer.
No. This is empirically incorrect. The disc does not come with the content. If it did, I wouldn't have to download it. The disc is blank. That's the essence of my complaint. Can you read?
They are not selling a "blank disc", that disc comes with the data and coding required to download the episodes, so it obviously has something on it, albeit not exactly what you wanted. It's not a blank disc but it is a type of disc that you do not want.
People always say this and it's flat out untrue. Anybody who is pro digital acts like people use their game discs for ashtrays or frisbees or something.
People also say this and it's also flat out untrue. I'm pro-digital and I understand the appeal of discs, hell I love discs too. Almost all of my friends are pro-digital as well but we understand the importance of discs and the wanting of them from people such as yourself.
And your next few comments were all just calling out Telltale for not responding to you which I already explained.
Basically man, I understand your complaints and why you're upset, and I get that you have issues with their business model, but you are tackling this situation all wrong. You're right about quite a few things, and moderately wrong on some, but right now all you can do is contact support, and respectfully talk about your issues with their disc distribution. Being rude and saying Telltale is neglectful of their fans is not going to get you anywhere, and at the end of the day you need to give respect to get it, even if the respect you're giving isn't exactly deserved.
I don't expect you to read this comment all the way through, nor do I expect you to read it at all. And I really don't expect you to not still be angry at me, but at least try and see that there's more than one side to this argument.
Whatever you say. If you don't want to hear what anybody has to say and you're set in your ways, I couldn't give less of a shit. All my post was for was to apologize for my behavior and explain my points better. If you wanna sit and stew then I have no right to stop you.
You're right. I'm not going to read all that.
It's very simple. If they release a disc of the all the chapters of the game, the content s… morehould be on the disc.
There's no counter argument to this.
Telltale simply are content to treat their customers like garbage and not even address a simple complaint.
This is a community forum, no ones coming from management to take advice from 'Jiggle Biscuits' on how to change things.
Contact customer support or something, this will get you nowhere.
If you buy the disk, though, does that mean you can lend it to friends or still have the game if you get a new console? I know I had to repurchase most of my Telltale games when I upgraded to a newer console, and I wasn't able to lend it to my friend (she has to come over and use my console if she wants to play any Telltale Games)
If you buy the disk, though, does that mean you can lend it to friends or still have the game if you get a new console? I know I had to repu… morerchase most of my Telltale games when I upgraded to a newer console, and I wasn't able to lend it to my friend (she has to come over and use my console if she wants to play any Telltale Games)
This is a community forum, no ones coming from management to take advice from 'Jiggle Biscuits' on how to change things.
Contact customer support or something, this will get you nowhere.
You realize that you're not asking an employee to speak to the manager of a mcdonald's inquiring why the mcrib isn't sold year-round, right?
You are suggesting that a volunteer pester an executive of a company to answer your one in a million burning question.
Thousands of people here have questions for Telltale. It took a lot of finagling for them to get a team member to stop by for a couple hours and answer a few questions of their choosing(they did ignore the questions like yours).
Write the company. Email the company. Send mail to Dan.
You may act like a compete douche sometimes (though, yes, I understand where that's coming from), but then you realise your errors and apologise for it, like you did above. (and even if you did mean those things, you still apologise for misunderstanding the situation and possibly coming off as too harsh towards a person.) And a pretty long and lengthy apology mixed with an explanation of the current situation, at that.. (I do the same as well, sometimes.) That is great. I applaud your maturity, and apologetic nature!
So after feeling really bad about my last comment, I'm going to speak out (this time respectfully) about all of your complaints. But first I… more need to get these few things out of the way.
* In no way am I defending telltale or kissing up to them. Currently I am appalled and disgusted with their decisions as a company and I expect far better from them.
* I apologize for my VERY unacceptable way of responding to your, somewhat, justified complaints the first time I did. I reacted like a child when I simply should not have. You have every right to be upset about this just as the rest of the community has every right to be upset about the finished product that is ANF, and it was very hypocritical of me to try and invalidate your opinions without giving you the benefit of the doubt.
* I do think that it'd be a good idea for Telltale to put the games on the discs in the first place, without the hassle of having to download it. You may be g… [view original content]
thank you, i guess. i don't really agree with me being a good person in any sense or manor at all, but i appreciate that you took time to write such nice things just over a post of me simply apologizing for my stupidity.
You sir, are a wonderful person.
You may act like a compete douche sometimes (though, yes, I understand where that's coming from), but th… moreen you realise your errors and apologise for it, like you did above. (and even if you did mean those things, you still apologise for misunderstanding the situation and possibly coming off as too harsh towards a person.) And a pretty long and lengthy apology mixed with an explanation of the current situation, at that.. (I do the same as well, sometimes.) That is great. I applaud your maturity, and apologetic nature!
thank you, i guess. i don't really agree with me being a good person in any sense or manor at all, but i appreciate that you took time to write such nice things just over a post of me simply apologizing for my stupidity.
If you buy the disk, though, does that mean you can lend it to friends or still have the game if you get a new console? I know I had to repu… morerchase most of my Telltale games when I upgraded to a newer console, and I wasn't able to lend it to my friend (she has to come over and use my console if she wants to play any Telltale Games)
Comments
i'm surprised i didn't get banned with that comment purge, lol. admittedly i acted like a child when i could have explained my point calmly.
So......it's been days. And nothing.
It is incredibly disrespectful for NOBODY from Telltale to even address this.
At this point, you could say it is an empirical fact that Telltale doesn't give a damn about their customers.
Going to keep bumping this until I get a response Telltale.
As a customer, I deserve an answer and some damn respect.
Still waiting
Not giving up.
Maybe they're being polite and respectful by not telling you that they don't give a damn what you think. Sales speak louder than anything and if the sales weren't there, they'd probably still be doing it.
More likely, the people whom could actually give you an answer, don't visit the forum. The forum is for our benefit, not a Telltale hotline. Look up some staff emails or file a help ticket. All this is going to accomplish is getting your thread locked by continually spam bumping.
I'm not posting to be a jerk. I'm trying to save you some aggravation. The folks whom sometimes pop by are artists, designers, team leads. Not people whom can speak on behalf of Telltale's marketing strategy.
That's not being polite, that's just being callous. But, point taken.
It just shows that Telltale really does not care about their customers, either way.
lol are you still at it?
So after feeling really bad about my last comment, I'm going to speak out (this time respectfully) about all of your complaints. But first I need to get these few things out of the way.
In no way am I defending telltale or kissing up to them. Currently I am appalled and disgusted with their decisions as a company and I expect far better from them.
I apologize for my VERY unacceptable way of responding to your, somewhat, justified complaints the first time I did. I reacted like a child when I simply should not have. You have every right to be upset about this just as the rest of the community has every right to be upset about the finished product that is ANF, and it was very hypocritical of me to try and invalidate your opinions without giving you the benefit of the doubt.
I do think that it'd be a good idea for Telltale to put the games on the discs in the first place, without the hassle of having to download it. You may be getting the game regardless but I understand that isn't what you paid for.
So now that that's out of the way, let me try and discuss this.
I am not trying to insult you with this statement, but I don't think any corporate business is particularly threatened by the loss of a few customers. Many people have already moved on to the digital age (I have not, but still), so as a business I don't think it'd be wise for Telltale to change their entire business model for a minority. However I do see your point and I think it is unreasonable for them to prioritize one type of customer over the other, even if said other is a vast minority.
That's the reason you and others buy discs maybe. A lot of people are pretty used to this practice and buy discs for the Season Pass or just as a collectors thing. I have Dark Souls on the Xbox on digital but I also have the other 4 games on PlayStation platforms, therefore I purchased Dark Souls on PS3 mostly to add to an ongoing collection. It's entirely likely people do that with Telltale games. And even if they don't there are still numerous people who buy it because they know the season pass will be in it.
Technically each episode is an incredibly small file so you wouldn't be waiting for very long at all. You'd have to wait the same amount of time you'd have to wait for a normal update on any other game. For example, when you get an older game on a 7th generation console, you usually have to download all the updates you missed. Downloading all the episodes is usually the same length as downloading an update. Now if you have shit internet I'd get it 100%, but you haven't really complained or mentioned internet speed so for now I'm going to rule that one out. And even if all the episodes were there, that mandatory update file used on EVERY 7th and 8th generation console is still going to have you wait.
Now to go on to our little argument,
You said:
Now in my original comment I made two points,
It occurs to me now that this was an INCREDIBLY simplistic and douchey way for me to answer and I apologize. So I will phrase it a bit differently. The people at Telltale do not own these forums, they are not active members on these forums, these forums are completely for fans of the company. Obviously they had a hand in making these forums, but they are rarely active, as you saw from that disaster of an AMA Job made. The reason they aren't seeing your posts is not because they are ignoring you or anybody for that matter, in fact if that was the case they wouldn't have a support contact that you can see literally at the top of the page.
The reason they aren't seeing your posts is because they either don't have time to or they don't know it exists. That is not a fault on them, that is not a fault on us, that is not a fault on the admins. They are just purely inactive in these forums, nor do they need to be. That's what we have administrators for.
I also said:
Also a very poor way to say what I meant. I do that often. While there isn't anything shady about it, there is something wrong with it. The way they distribute their games is only friendly to certain people, and while they're not spitting in the face of the crowd of consumers they're ignoring, it's a dick move on their part to not try and find a compromise. It is not a personal attack from them, but I do see why you feel upset by their practices.
You then responded saying 3 things, the first being:
That is 100% correct and I couldn't agree more. It's good business to talk to people and deal with any problems they may have, which is exactly what the support tab is for. But even then, it'd be good to have 3 or 4 people on standby in these forums to help hands on. But there's a reason that isn't happening. And the reason is that every time somebody on this site calls out Telltale, they are incredibly rude and disrespectful. I am not 100% sure if you've ever dealt with an angry customer rudely attacking everything you do but it is an absolute fucking nightmare. I've worked with angry customers before who couldn't just sit down and stop taking everything so seriously, and it drives me up the fucking wall.
This thread, and the many others like it, have one thing in common. It is disrespectful and it is arrogant. This is not an attack on you or your complaints but more or less the way you phrase said complaints. The way you speak to people means everything, it completely sets the mood for the current conversation and any future ones, and the reason there are not Telltale Staff on standby readily available to answer questions is because everyone acts like a fucking dickhead. I don't know you personally, hell you could be the nicest person on planet earth, but the way you are tackling this situation is not going to solve any problems. The only reason they don't care about what we think is because they can't see what we think. Getting yelled at by people would upset you pretty fucking badly.
I said this in a deleted comment already, but you are informed that the disc contains one episode and a season pass. I don't know where you are purchasing your discs but I have always been informed with my discs that this was the case. I apologize if you weren't but it's not shady if they tell us what is happening.
Did you message Telltale Support or their social account?
So next I said:
Yet again another dumbshit response from me and I apologize. You have a right to feel ripped off and you have a right to be offended due to a situation that you either know too little about (not saying that's 100% the case) or a situation where you feel you were lied to. I understand your concern and the fact that I typed a response like that is very sickening. I greatly apologize for being so rude.
You responded:
Nothing is hard to understand about this at all, I was just being an idiot. While your problems with the disc are 100% subjective, I should have understood that technically they're still problems.
As I said already, I am the consumer. But, I am a consumer with a different viewpoint. There are not only 2 sides to this man, there are MAAANY different opinions here.
So it's about this point where we started insulting each other like children, I doing more of that than you, which again I apologize for.
I said:
Yes the episodes are available because of the disc but me calling you mental is highly insulting, so I was completely in the wrong here.
You say:
ARE YOU RETARDED?
I already talked about how what people buy the disc for is subjective so I won't talk about the first part of this comment, but as for the "are you retarded" part. No. I have ADHD, Autism, Bipolar and OCD though. But admittedly I was acting pretty fucking retarded.
I asked what was hard to comprehend about the fact that you were getting what you paid for, you said:
And you are 100% right. You may be getting the games that you purchased but the reason you purchased that product was to play the games in a certain manor.
I said:
You said:
In my opinion, we were both completely in the wrong here. I phrased my comment completely wrong, I insulted you personally like a dumbass, but I was not trolling. The act of trolling on the internet is basically trying to upset somebody, I was not actively trying to upset you more than I was trying to explain my point. And the way I explained my point was absolutely, unacceptable and I was completely in the wrong. So I apologize. I don't expect an apology from you though because I was mostly in the wrong.
As I've explained, I'm not taking an anti-consumer position, I'm taking a position where I don't agree with what you're saying. But the way I phrased it was VERY anti-consumer.
They are not selling a "blank disc", that disc comes with the data and coding required to download the episodes, so it obviously has something on it, albeit not exactly what you wanted. It's not a blank disc but it is a type of disc that you do not want.
People also say this and it's also flat out untrue. I'm pro-digital and I understand the appeal of discs, hell I love discs too. Almost all of my friends are pro-digital as well but we understand the importance of discs and the wanting of them from people such as yourself.
And your next few comments were all just calling out Telltale for not responding to you which I already explained.
Basically man, I understand your complaints and why you're upset, and I get that you have issues with their business model, but you are tackling this situation all wrong. You're right about quite a few things, and moderately wrong on some, but right now all you can do is contact support, and respectfully talk about your issues with their disc distribution. Being rude and saying Telltale is neglectful of their fans is not going to get you anywhere, and at the end of the day you need to give respect to get it, even if the respect you're giving isn't exactly deserved.
I don't expect you to read this comment all the way through, nor do I expect you to read it at all. And I really don't expect you to not still be angry at me, but at least try and see that there's more than one side to this argument.
You're right. I'm not going to read all that.
It's very simple. If they release a disc of the all the chapters of the game, the content should be on the disc.
There's no counter argument to this.
Telltale simply are content to treat their customers like garbage and not even address a simple complaint.
Whatever you say. If you don't want to hear what anybody has to say and you're set in your ways, I couldn't give less of a shit. All my post was for was to apologize for my behavior and explain my points better. If you wanna sit and stew then I have no right to stop you.
This is a community forum, no ones coming from management to take advice from 'Jiggle Biscuits' on how to change things.
Contact customer support or something, this will get you nowhere.
Customer support won't get him anywhere. No one gives a crap about one guy's complaints.
Edit: Rant on the forum for a few days to blow off steam. Then go back to your day to day life like nothing happened
If you buy the disk, though, does that mean you can lend it to friends or still have the game if you get a new console? I know I had to repurchase most of my Telltale games when I upgraded to a newer console, and I wasn't able to lend it to my friend (she has to come over and use my console if she wants to play any Telltale Games)
Probably why they're being shady with the content in the first place.
Eroding consumer rights seems to be a TT company mandate.
The mods should be able to contact someone who can answer.
That's exactly the problem.
You realize that you're not asking an employee to speak to the manager of a mcdonald's inquiring why the mcrib isn't sold year-round, right?
You are suggesting that a volunteer pester an executive of a company to answer your one in a million burning question.
Thousands of people here have questions for Telltale. It took a lot of finagling for them to get a team member to stop by for a couple hours and answer a few questions of their choosing(they did ignore the questions like yours).
Write the company. Email the company. Send mail to Dan.
Mods are not connected to the staff, they're mods for the community. That is all.
You sir, are a wonderful person.
You may act like a compete douche sometimes (though, yes, I understand where that's coming from), but then you realise your errors and apologise for it, like you did above. (and even if you did mean those things, you still apologise for misunderstanding the situation and possibly coming off as too harsh towards a person.) And a pretty long and lengthy apology mixed with an explanation of the current situation, at that.. (I do the same as well, sometimes.) That is great. I applaud your maturity, and apologetic nature!
[removed]
zoinks
thank you, i guess. i don't really agree with me being a good person in any sense or manor at all, but i appreciate that you took time to write such nice things just over a post of me simply apologizing for my stupidity.
Well, you don't see that around the internet much, so you did good.
Oh damn, wow, nursethalia, haven't seen you on this forum in a whileeee, not since the TFTB era.