Wallace & Gromit's Grand Adventure for PC
I purchased the four episode game today at Best Buy. I am playing FRIGHT OF THE BUMBLEBEES. It was playing beautifully... I think I've encountered a bug. When Gromit goes to town to solve the bee problem the game no longer functions. No clicking, no walking, no inventory, no EXIT. I can only exit the game with ctrl+alt+del. Also, what's with the "Tea Break" message. That's very frustrating when the game locks up over and over again.:rolleyes:
Any help will be appreciated.
Windows XP
NVIDIA card
2.71 GHz
3.00 GB Ram
Free Hard Drive Space 126 GB
If I should have to move the game to our VISTA machine where are the saved games stored? Is a patch available
Thank you,
Cyd
Any help will be appreciated.
Windows XP
NVIDIA card
2.71 GHz
3.00 GB Ram
Free Hard Drive Space 126 GB
If I should have to move the game to our VISTA machine where are the saved games stored? Is a patch available
Thank you,
Cyd
This discussion has been closed.
Comments
I live in the USA. It is available here in a blue boxed version with a nice graphic on the cover. The boxed version also has an EXTRA BONUS GAME EPISODE FREE from the TellTale website. The Best Buy price was $19.99, which I thought was a bargain for four episodes. Until...the glitch. I might have to forget episode one and go on to THE LAST RESORT.:(
Cyd
What did you last do before the bug occured?
You usually get the "Tea Break" message when you hit pause (ESC Key) during dialog and escape it the same way.
In your documents folder you'll find a folder for the episode containing the savegames. It should be something like
Vista/7: %USERPROFILE%\Documents\Telltale Games\
XP: %USERPROFILE%\My Documents\Telltale Games\
Going to brunch before I do something unspeakable.:eek:
Thank you for any help.
Cyd
I'm sorry I didn't see your response before I added my latest. I know when the Tea Break message usually displays. That I get. But once it locks up it's the only key that works. Grrrrr.
My last thing was getting the pan timer. Then I talk to Wallace and head to town to help with the bees. I can walk all around the street, but as soon as I click on anything it's over. Can't walk, click, no inventory, no exit. Just "TEA BREAK".
Cyd
Cyd
Cyd
I made a new save game based on your slot 3 you can try.
NUTS! I tried to unzip the slot4.zip you sent and got the message "No files to extract." I so appreciate all you have tried to do.
I went further back and played forward got all the bees killed in the yard, again...and this is what I have. See attached.
Cyd
...............
Switched my extraction software to IZarc and I got it!
Cyd
Oh well
Again, thank you so much for all you tried to do.
Cyd
I think your best option is to discuss the problem with TTG at support@telltalegames.com and send them a link to this thread.
What's really sad is how bad I am with IZArc. I played with it some more and found I had to extract yet another layer. I ended up with a 203 KB size file. Ah ha. I put it in the saved game folder, the game recognized it and it started right up. I went to town at the appointed time and the game failed again. I think we've given it a good test and you may be right about the disc. I forgot to mention I reinstalled the game (saving my saved games) and it didn't help.
Episode two and three played beautifully.
How would I send a link to support with the whole thread? :rolleyes:
Thanks again.
Cyd
Will do. Thanks. I might try to get back to Best Buy this week to see if they will replace the game with another copy.
It was very nice trying my hand at a forum and meeting such a good person.
Cyd
Cyd
I tried to unzip two of the saved games that were attached - first with WinZip and that didn't work and then with IZArc which seemed to work but when I do an extraction I get one file; should there be two? Because I get a dark screen after the game starts. Maybe I'm not extracting the files correctly - if someone could tell me the correct way to use IZArc I'd appreciate it.
I also sent a report to Telltale and am waiting for an answer.
My original system that I'm having a problem with is:
HP m9340f PC
Windows Vista Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
X64-based PC
Intel Core 2 Quad CPU Q6700 @ 2.66GHz, 2667 Mhz, 4 Core(s), 4 Logical Processors(s)
Graphics = NVIDIA GeForce 9500 GS
7.5 GB Hard Drive
6.0 GB RAM
But I also had the same problem on a system using Xp.
Robert
I won't pretend to be a ZIP expert. I did discover that I needed to click on files in IZArc more times than I thought.
I finally ended up with slot2.save (173 KB) from the slot2 zip file and
slot4.save (227 KB) from the slot 4 zip.
Unfortunately, although they did play...they did not solve my issues.
Did you buy your game at Best Buy? Another player with our same problem took it back to Best and exchanged it. I plan to do the same with mine.
In my opinion I think the problem is a missing cut scene. Youtube showed me a scene that I don't get right before my problems start. But...what do I know.
Good luck.
Cyd
I've been trying to extract the save file from the slot4.zip file and all I get when I select "extract" when opening up the slot4.zip file is a file named "slot4" with no extension and a size of 43kb. When I rename the file to slot0.save in the correct folder and run the game I get the blank screen I mentioned.
Sorry to bother you with this but I thought if you could step through how you managed to get a slot4.save file of 227kb from the slot4.zip file I'd appreciate it.
And, yes, I did buy the game at Best Buy. The problem is I don't think they have any more but I could give it a shot.
Do you know if the player that exchanged the game from Best Buy had any luck? And I'm wondering how you make out when you exchange it.
Also, did you get any response from Telltale (I believe you said in an earlier post you sent them an e-mail.) I have yet to get a response to mine.
Thanks for the help.
Robert
You could try right clicking on the zip file, then you should see an option to "extract all files" or similar. Windows can unzip this way since XP.
IZArc will probably have added options into that menu too.
If you want to keep an archiver installed and are not satisfied with IZArc give 7-Zip a try.
Robert,
As I said I don't really know my way around zip files. When I used the zip utility I couldn't get the save file either at first. I called my husband and he suggested to just keep clicking on everything. Even if it seems silly. I did and finally got the save file. Things just kept unfolding to more folders. Slot2.zip unfolded to folder slot2, it contains the slot2.save. (all this is the same for 4) I dragged the save files to my desktop and put them where Support said to put them. Don't forget to backup you current save games.
The other player was a Best Buy customer, just like us. The exchange was done with no hastle, but I don't know if they have played the new disc yet.
RE: Support Response
I got an automatic response first, followed by a personal response later. The save games in the email were the same ones Support posted to the forum.
Let me see if I can copy/paste it here....
Hey Cyd,
Sorry to hear about the problems you have been having. I have a few things I'd like to have you try.
1: go ahead and grab these Save Files
http://www.telltalegames.com/forums/attachment.php?attachmentid=1119&d=1264554797
http://www.telltalegames.com/forums/attachment.php?attachmentid=1120&d=1264555336
They are also in http://www.telltalegames.com/forums/showthread.php?p=256184#post256184
if you are having trouble getting the above links. (TesterNick)
2: Backup your saves and then place these into your Save Folder
Then go into your Setting and turn your Graphics Quality down to 1, and turn full screen off.
3: Try loading Slot2 first and enter Town, if that is still broken I included a save where the Town puzzle is solved and you will not need to re-enter.
Hope that helps.
Sincerely,
Nick Mastroianni
Telltale Support
Ok it looks like it worked. So, you know what I know. If I get my game exchanged this weekend and start playing again I'll post. I fear there are LOTS of bad discs out there
Cyd
Just a couple of thoughts.
Also, maybe Telltale should be getting a little more involved with this problem to determine what the problem is.
And Cyd - thanks for the information.
Robert
But before we go to that length, could you try downloading the game from our website? http://www.telltalegames.com/download/frightofthebumblebees
I'll go ahead and add it to your account so that you have a valid serial number and can unlock the game. Just load up your save and see if that solves the problem. If it DOESN'T solve the problem, then there is something weird going on at the system level.
[Edit] Robert, I couldn't find you in the system. Could you PM me your email address?
The game now plays through like a dream. And, as I have mentioned earlier the cut scene that I saw on YouTube is now in my game play.
Out of curiosity, is the boxed version you are using to reproduce our problem tan or blue. I have seen a tan one on the web, but mine is blue. Is there any identifying information you would like from the box...if it is the issue?
Many thanks to one and all.
Cyd
My game also came in a blue box as Cyd mentioned.
Robert
Edit: I received the serial number and now can play past the freeze. I see what Cyd meant about the video when Gromit goes to town - the fact that we didn't see the video before must have something to do with the problem.
Thanks to all for the help.
Maybe it's something you have in common that prevents the DVD version from
working properly.
What security software (Antivirus, Firewall, etc.) do you run?
Robert
Blue box version - not purchased at Best Buy - pretty sure I picked up at K-Mart (might have been WalMart).
Downloaded the online installer above, but did a parallel install in a different folder to see if any files were different. In the Pack folder, all of the files from the download version were identical in size and file dates, but the blue box version had two additional files:
env_CountryRoad.dlg 151KB 11/18/2009 4:27PM
env_TownExterior_Gromit.dlg 98KB 11/18/2009 4:27PM
Did a new install on a different computer from the blue box version and verified that both of the above files were installed from the disk. Tested the problem save file from the first computer and had same issue.
On original computer, copied all of the .ttarch files from the download install folder to the blue box install folder - problem persisted in the save game files.
On original computer, replaced all of the original blue box .ttarch files and deleted env_TownExterior_Gromit.dlg - cut scene now played correctly upon entering the town square. Renamed same file to .bak on second computer and verified that the issue was also fixed on that computer (with no other files altered and download version never installed).
From that, I'm guessing that the two dlg files might have been mistakenly included in the installer package on some of the blue box DVDs. I can provide the two .dlg files if needed for verification. I did not delete env_CountryRoad.dlg when successfully testing the save game file. (I have not had the opportunity to play any further into the game yet to see if a similar problem occurs again due to the second .dlg file)
One other note that might be relevant - before purchasing the full version on DVD, I downloaded the demo from Steam. When I went to do the initial install from the DVD, episode 1 would crash to desktop on start - all other episodes launched correctly. Doing a full uninstall of the DVD version, and then removing the Steam version of the demo, and then a reinstall from the DVD allowed the game to launch properly.
Note that the other computer I installed on from the DVD did have Steam installed, but did not have the demo version installed at all.
Original machine was Win XP - second machine is Win 7 (x64).
Please let me know if you feel I can safely delete the second .dlg file to avoid other potential issues, or if there is any additional information I can provide to help you solve this issue for others that may experience it.
Thanks,
Paul
gameho
C:\Program Files (x86)\Telltale Games\Wallace and Gromit's Grand Adventures\Fright of the Bumblebees\Pack\env_TownExterior_Gromit.dlg
C:\Program Files (x86)\Telltale Games\Wallace and Gromit's Grand Adventures\Fright of the Bumblebees\Pack\env_CountryRoad.dlg
thanks