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S&M 301 crash woes (Mac)

light_riseslight_rises
edited May 2010 in Game Support
This problem's a bit different than the other crash thread, so I hope making this one is okay ...

Around the middle of the title sequence -- and always in the same place -- the game crashes. I've launched it three times, changing the graphics quality and resolution to see if I could break past it. Nothing doing. :(

I have a feeling a redownload/install will be in order. In which case ... how do I keep my saves? Is that done automatically, or do I have to do something with them before I reinstall?

FWIW, I've attached the last crash report. If you guys need anything else, just let me know.

Thanks in advance!
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Comments

  • WillWill Telltale Alumni
    edited April 2010
    The saves will be kept automatically. Just in case, it also couldn't hurt to turn you quality all the way down with the lowest resolution to see if you can make it through that point.
  • light_riseslight_rises
    edited April 2010
    Will wrote: »
    The saves will be kept automatically.

    That definitely helps a lot. :)

    So ... redownloaded, reinstalled. Both graphics quality and resolution turned down to their lowest settings. Played it in windowed mode to be on the safe side. Reloaded my last save (which is right before I need to pick up
    Bazooka Max
    ), get through the Narrator's spiel, start the title sequence, and ... crash in the same spot.

    Hmm. Some more details:

    Just as the transition to the title sequence occurs, things get pretty laggy/choppy -- even on Level 1 graphics and at 800x600. (Before that point, and in previous attempts, my MBP had no issues playing at Level 6 at 1900x1080 full screen.) It's right after the part where Max railway surfs that the screen freezes for about five seconds. Then, down goes the whole game.

    I downloaded my first copy of the episode through Firefox, then Safari on my second try. I noticed nothing unusual about the installation, nor anything in the game itself up until the point noted above.

    ... And one other weird thing I noticed: whenever I relaunched the game, that spot where I always freeze at before crashing? That image flashes breifly before the launch proceeds as usual. Huh.

    EDIT: Agh, I just thought of something, and it's related to a detail I didn't mention earlier for some crazy reason. I'm playing with my Mac hooked up to a HDTV (using a DVI-to-HDMI cable). I'm going to try getting past the title sequence again, but with the TV disconnected. That might very well do the trick ...

    EDIT 2: ... and it didn't. *sigh* I did finally manage to get a screen shot of where the game keeps freezing, though:

    frozenscreenshotofdoom.png

    I might try another download and install, but ... well, if worse comes to worse, I can play it through Boot Camp. But I do hope not. :( Suggestions?
  • AlcoremortisAlcoremortis
    edited April 2010
    Yeah, I have the exact same problem, running on 2.5 Ghz Intel core 2 duo macbook pro. It freezes in the same place, everything. I tried reducing the graphics quality and resolution and running in windowed mode, but nothing worked.
  • Mongo42Mongo42
    edited April 2010
    Same result here. 2008 MacBook Pro, running at 800x600, graphics level 1. Tried windowed and full-screen. Running Mac OS 10.5.8. Crashes in the same place.

    Matt P.
  • NiterainNiterain
    edited April 2010
    Yep, precisely my problem, as well. Same place in the intro.

    MacBook Pro running Mac OS X 10.5.8

    I was running at full res/graphics, but it sounds like it happens regardless.
  • MarissaMarissa
    edited April 2010
    I have the same problem. I think that it is the programers credits that are on the screen when my game is crashing. I have tried playing both full resolution and at the lowest resolution.
    I have also had the image of the open cardboard box in the middle of the screen during the opening scene until the tutorial was about to start, at which point the game froze.
    I have a 2009 MacBook (2.26 GHz Intel Core 2 Duo) running OS X 10.6.2.
  • Macfly77Macfly77 Moderator
    edited April 2010
    You can add my name to the list.
    Playing the game on an iMac (2GHz Intel Core 2 Duo) running OSx 10.6.3.
    Tried lowering the quality (not all the way down, though), but it didn't help.
    I was going to lower it all the way and lower the resolution as well (I was playing in 1680 x 1050) but I saw light_rises' posts and realized that the game crashes in the exact same spot for me.
  • WillWill Telltale Alumni
    edited April 2010
    Do any of you guys have a crash dump you could supply? that would provide us with a lot of information. Thanks!
  • craigcraig
    edited April 2010
    I have the same problem on my Mac as light_rises. The game crashes at what I assume is the end of the intro sequence after I've finished the tutorial on Skunkape's ship. Same place every time. I guess I could try Boot Camp with the Windows version which always worked for the previous Telltale games.

    Macbook Pro, running:

    Mac OS X Version 10.5.8
    Processor 2.4 GHz Intel Core 2 Duo
    Memory 4 Gb 667 MHz DDR2 SDRAM
  • KorpilKorpil
    edited April 2010
    I do have the exact problem, tried on an iMac (20 inch early 2008) with a 2.4 GHz Core2Duo and an ATI Radeon 2400.

    Game was choppy most of the time, until I had it in 800x600 and level 5 detail. Will try on my even older MacBook Pro (also ATI Radeon 2400 but 2.16 GHz Core2Duo).

    I'm not at home, but how could I send you the crash report?

    Also, both computers have 1GB RAM and both have Snow Leopard 10.6.3
  • Macfly77Macfly77 Moderator
    edited April 2010
    Well, the weirdest thing just happened.
    I tried to recreate the situation to get a "crash dump" I could provide you.
    Since the crash happened in both quality setting 6 and quality setting 4, I decided to play it again in the higher setting (6).
    After a while, I decided to lower the setting (to 5) as the game was a little "laggy" and, wouldn't you know it, it did not crash during the credits!
    Could quality setting 5 be the key?
  • MarissaMarissa
    edited April 2010
    Will wrote: »
    Do any of you guys have a crash dump you could supply? that would provide us with a lot of information. Thanks!

    Is this what you mean?
  • WillWill Telltale Alumni
    edited April 2010
    Yeah, that looks right. Thanks Marissa! The more we can get from people the better.
  • KorpilKorpil
    edited April 2010
    Adding crash report from my iMac (2.4 GHZ Intel Core 2 Duo, 1GB RAM, ATI Radeon HD 2400, OS X 10.6.3)
  • KorpilKorpil
    edited April 2010
    Another crash report, from my MacBook Pro (2.16 GHz Intel Core 2 Duo, 1GB RAM, ATI RadeonX1600, OS X 10.6.3).

    I was about to post the exact crash moment, but it's the same image that user light_rises posted before.

    I might note that in both computers, the first video sequence is very sloppy, audio and video are not in sync. After that, another problem is when the game halts for about 20 seconds just when Sam picks bazooka Max, but it manages to keep running for a short while.

    Oh, I forgot to mention. In both computers, I had to start over again, there was no autosaved game.
  • Macfly77Macfly77 Moderator
    edited April 2010
    Korpil wrote: »
    Oh, I forgot to mention. In both computers, I had to start over again, there was no autosaved game.
    The first autosave occurs after the main credits (actually, after a post-credit sequence, as soon as you can take control of Sam).
    You can save manually before the main credits by escaping to the main menu (the game won't let you save at the very beginning however, so a good spot to do it is just before you
    pick up Bazooka Max
    ).
  • mareng9mareng9
    edited April 2010
    I am having lag problems that are so bad, I haven't even had the patience to get to the crash point yet. How do you adjust the quality settings? I'm really rather disappointed...I was so excited to hear Sam and Max was finally on the Mac, and I can't play it yet.
  • Mongo42Mongo42
    edited April 2010
    Here's my crash report.

    Matt P.
  • Macfly77Macfly77 Moderator
    edited April 2010
    mareng9 wrote: »
    How do you adjust the quality settings?
    In the main menu, click on "Help & Settings".
    From the "Subtitles and Help" menu, go right to the "Graphics" menu and lower the graphics quality and/or resolution until the game stops lagging (the game works pretty well for me at quality level 5 with a resolution of 1680x1050).
  • NiterainNiterain
    edited April 2010
    Crash report:
  • MarissaMarissa
    edited April 2010
    I can now get past the credits and so far have not crashed again. It did take the game quite a while to quit though. The only thing I did differently this time is that I manually saved the game once, I wasn't doing it before because I didn't realise that you could save during the tutorial.

    *EDIT*
    I've now finished the episode, crash free. :)
  • jholsteijholstei
    edited April 2010
    Ditto for me. Same crash point during the intro sequence. I also had a crash (lock-up) during talking the brain that required a system restart. MacOS 10.6.3 dual 3.0Ghz Intel Xeon. Any ideas?

    UPDATE- Here's my Crash Log. How does one post a ZIP here, anyway?

    Process: Mac_Game [1000]
    Path: /Applications/SamMax301.app/Contents/MacOS/Mac_Game
    Identifier: com.telltalegames.SamMax301
    Version: 1.0.0.25 (1.0.0.25)
    Code Type: X86 (Native)
    Parent Process: launchd [225]

    Date/Time: 2010-04-17 11:38:42.578 -0400
    OS Version: Mac OS X 10.6.3 (10D573)
    Report Version: 6

    Interval Since Last Report: 7551 sec
    Crashes Since Last Report: 3
    Per-App Interval Since Last Report: 3320 sec
    Per-App Crashes Since Last Report: 3
    Anonymous UUID: DD5F11A0-EA9D-43AB-AAF3-2A8745B1E65E

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000048e34298
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 libSystem.B.dylib 0xffff07fc __memcpy + 92
    1 ...pple.ATIRadeonX1000GLDriver 0x15f18695 gldFinish + 13269
    2 GLEngine 0x15dfbf90 glDrawRangeElements_ACC_Exec + 974
    3 libGL.dylib 0x91377a44 glDrawRangeElements + 66
    4 com.telltalegames.SamMax301 0x000f6b75 RenderDevice::DrawIndexedPrimitive(_D3DPRIMITIVETYPE, int, int, int, int) + 159
    5 com.telltalegames.SamMax301 0x002c2ffd T3AsmEffect_GL::InternalDrawPrimitives(T3RenderInst const&) + 555
    6 com.telltalegames.SamMax301 0x002bd0a3 T3RenderInstManager::EndPass(RenderPass, int) + 583
    7 com.telltalegames.SamMax301 0x002bb034 T3RenderBucket::RenderScene(Scene*, Camera*, T3RenderViewport*, RenderPass, int) + 240
    8 com.telltalegames.SamMax301 0x002bb325 T3RenderBucket::Render() + 199
    9 com.telltalegames.SamMax301 0x002bbb0b T3RenderBucket::Execute() + 307
    10 com.telltalegames.SamMax301 0x001df6aa GameEngine::RenderFX_NoAfterEffects(bool) + 340
    11 com.telltalegames.SamMax301 0x001e02be GameEngine::RenderFX() + 230
    12 com.telltalegames.SamMax301 0x001e0558 GameEngine::Loop() + 504
    13 com.telltalegames.SamMax301 0x001d89d6 GameEngine_Loop + 21
    14 com.telltalegames.SamMax301 0x000a1e38 -[MyOpenGLView drawRect:] + 183
    15 com.apple.AppKit 0x90a3b0f9 -[NSView _drawRect:clip:] + 3510
    16 com.apple.AppKit 0x90a39d97 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1600
    17 com.apple.AppKit 0x90a3a0cc -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
    18 com.apple.AppKit 0x90a382b6 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 711
    19 com.apple.AppKit 0x90a3922b -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4668
    20 com.apple.AppKit 0x90a37e2b -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 265
    21 com.apple.AppKit 0x90a34771 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3309
    22 com.apple.AppKit 0x909953ee -[NSView displayIfNeeded] + 818
    23 com.apple.AppKit 0x9095e6ec -[NSWindow displayIfNeeded] + 204
    24 com.apple.AppKit 0x9098fc26 _handleWindowNeedsDisplay + 696
    25 com.apple.CoreFoundation 0x95bac2e2 __CFRunLoopDoObservers + 1186
    26 com.apple.CoreFoundation 0x95b68a1d __CFRunLoopRun + 557
    27 com.apple.CoreFoundation 0x95b680f4 CFRunLoopRunSpecific + 452
    28 com.apple.CoreFoundation 0x95b67f21 CFRunLoopRunInMode + 97
    29 com.apple.HIToolbox 0x9462a0fc RunCurrentEventLoopInMode + 392
    30 com.apple.HIToolbox 0x94629eb1 ReceiveNextEventCommon + 354
    31 com.apple.HIToolbox 0x94629d36 BlockUntilNextEventMatchingListInMode + 81
    32 com.apple.AppKit 0x90966135 _DPSNextEvent + 847
    33 com.apple.AppKit 0x90965976 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    34 com.apple.AppKit 0x90927bef -[NSApplication run] + 821
    35 com.apple.AppKit 0x9091fc85 NSApplicationMain + 574
    36 com.telltalegames.SamMax301 0x0002cade start + 54

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x91cc5b42 kevent + 10
    1 libSystem.B.dylib 0x91cc625c _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x91cc5719 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x91cc54be _dispatch_worker_thread2 + 240
    4 libSystem.B.dylib 0x91cc4f41 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x91cc4d86 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x91cbe286 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x95ba882d __CFSocketManager + 1085
    2 libSystem.B.dylib 0x91ccca19 _pthread_start + 345
    3 libSystem.B.dylib 0x91ccc89e thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x91c9f2fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x91c9fa67 mach_msg + 68
    2 ....audio_hijack_server.hermes 0x042169b2 ah_serv_loop + 132
    3 libSystem.B.dylib 0x91ccca19 _pthread_start + 345
    4 libSystem.B.dylib 0x91ccc89e thread_start + 34

    Thread 4:
    0 libfmodex.dylib 0x0069f973 FMOD_Memory_Initialize + 69476
    1 libfmodex.dylib 0x0069dd34 FMOD_Memory_Initialize + 62245
    2 libfmodex.dylib 0x0064bcc5 FMOD::DSPConnection::getInput(FMOD::DSP**) + 18433
    3 libfmodex.dylib 0x0064b83f FMOD::DSPConnection::getInput(FMOD::DSP**) + 17275
    4 libfmodex.dylib 0x0064b83f FMOD::DSPConnection::getInput(FMOD::DSP**) + 17275
    5 libfmodex.dylib 0x0065f400 FMOD::DSPConnection::getInput(FMOD::DSP**) + 98108
    6 libfmodex.dylib 0x00672acf FMOD::GeometryI::getMemoryInfo(unsigned int, unsigned int, unsigned int*, unsigned int*) + 34423
    7 libfmodex.dylib 0x00603f30 0x5fe000 + 24368
    8 libfmodex.dylib 0x00603f77 0x5fe000 + 24439
    9 ...pple.audio.units.Components 0x70008c2f 0x70000000 + 35887
    10 ...pple.audio.units.Components 0x7000814d 0x70000000 + 33101
    11 ...pple.audio.units.Components 0x70006b64 0x70000000 + 27492
    12 ...pple.audio.units.Components 0x700057c3 0x70000000 + 22467
    13 ...pple.audio.units.Components 0x7000b9fb AUGenericOutputEntry + 7172
    14 ....audio_hijack_server.hermes 0x0421bb46 AudioDeviceIOCallback + 82
    15 com.apple.audio.CoreAudio 0x92c045b4 HP_IOProc::Call(AudioTimeStamp const&, AudioTimeStamp const&, AudioBufferList const*, AudioTimeStamp const&, AudioBufferList*) + 374
    16 com.apple.audio.CoreAudio 0x92c0431a IOA_Device::CallIOProcs(AudioTimeStamp const&, AudioTimeStamp const&, AudioTimeStamp const&) + 370
    17 com.apple.audio.CoreAudio 0x92c04116 HP_IOThread::PerformIO(AudioTimeStamp const&, double) + 620
    18 com.apple.audio.CoreAudio 0x92c014fa HP_IOThread::WorkLoop() + 2506
    19 com.apple.audio.CoreAudio 0x92c00b2b HP_IOThread::ThreadEntry(HP_IOThread*) + 17
    20 com.apple.audio.CoreAudio 0x92c00a42 CAPThread::Entry(CAPThread*) + 140
    21 libSystem.B.dylib 0x91ccca19 _pthread_start + 345
    22 libSystem.B.dylib 0x91ccc89e thread_start + 34

    Thread 5:
    0 libSystem.B.dylib 0x91c9f40e mach_wait_until + 10
    1 libSystem.B.dylib 0x91d268d5 nanosleep + 345
    2 libSystem.B.dylib 0x91d26776 usleep + 61
    3 libfmodex.dylib 0x006031cf 0x5fe000 + 20943
    4 libfmodex.dylib 0x0068a5d9 FMOD::SystemI::createFile(FMOD::SystemI*, FMOD::File**, bool) + 24653
    5 libSystem.B.dylib 0x91ccca19 _pthread_start + 345
    6 libSystem.B.dylib 0x91ccc89e thread_start + 34

    Thread 6:
    0 libSystem.B.dylib 0x91d1545a sem_wait + 10
    1 libfmodex.dylib 0x00602e21 0x5fe000 + 20001
    2 libfmodex.dylib 0x0068a5a0 FMOD::SystemI::createFile(FMOD::SystemI*, FMOD::File**, bool) + 24596
    3 libSystem.B.dylib 0x91ccca19 _pthread_start + 345
    4 libSystem.B.dylib 0x91ccc89e thread_start + 34

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0xffff07a0 ebx: 0x15f17591 ecx: 0x000002ec edx: 0x00000008
    edi: 0x1e8277d8 esi: 0x48e34298 ebp: 0xbfffd3c8 esp: 0xbfffd3c0
    ss: 0x0000001f efl: 0x00010212 eip: 0xffff07fc cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x48e34298

    Binary Images:
    0x1000 - 0x341fe7 +com.telltalegames.SamMax301 1.0.0.25 (1.0.0.25) <B5758A60-1313-1F26-D6B2-2FD5E17A22E2> /Applications/SamMax301.app/Contents/MacOS/Mac_Game
    0x5fe000 - 0x6c0fe7 +libfmodex.dylib ??? (???) <281EE017-A1F4-7C45-7AAE-039699541151> /Applications/SamMax301.app/Contents/Frameworks/libfmodex.dylib
    0x794000 - 0x969ff3 +QtCore 4.5.3 (compatibility 4.5.0) <75B78DBE-081A-14CB-5D76-242DA98F87D9> /Applications/SamMax301.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore
    0x9ec000 - 0x11eafe2 +QtGui 4.5.3 (compatibility 4.5.0) <12BFC8C8-C342-1A0B-9F19-0A97C7E2DD83> /Applications/SamMax301.app/Contents/Frameworks/QtGui.framework/Versions/4/QtGui
    0x147c000 - 0x21dbff2 +QtWebKit 4.5.3 (compatibility 4.5.0) <84E0CFE4-C4D4-5771-7D11-4F77C2EBA8C2> /Applications/SamMax301.app/Contents/Frameworks/QtWebKit.framework/Versions/4/QtWebKit
    0x291c000 - 0x2951fe7 +phonon 4.3.1 (compatibility 4.3.0) <7BC3BEFC-DF68-7504-DAF7-2A65CB183721> /Applications/SamMax301.app/Contents/Frameworks/phonon.framework/Versions/4/phonon
    0x2972000 - 0x29d2fe2 +QtDBus 4.5.3 (compatibility 4.5.0) <A88D8630-4F87-7B75-E2FD-740574314A82> /Applications/SamMax301.app/Contents/Frameworks/QtDBus.framework/Versions/4/QtDBus
    0x29fb000 - 0x2a49fff +QtXml 4.5.3 (compatibility 4.5.0) <0B27FB52-8D3E-F9FF-0EA2-BA784B2AEA0E> /Applications/SamMax301.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml
    0x2a6a000 - 0x2b4bff2 +QtNetwork 4.5.3 (compatibility 4.5.0) <40CF52E6-B238-7D7E-6583-0427735D5175> /Applications/SamMax301.app/Contents/Frameworks/QtNetwork.framework/Versions/4/QtNetwork
    0x4212000 - 0x421eff7 +com.rogueamoeba.audio_hijack_server.hermes 2.2.5 (2.2.5) <CD6C7A74-BA03-F3A7-0D1E-460E6A043024> /usr/local/hermes/modules/Instant Hijack Server.hermesmodule/Contents/MacOS/Instant Hijack Server
    0x42b0000 - 0x42d3fe7 GLRendererFloat ??? (???) <65E1E174-28E0-3FA9-E391-504891B69818> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat
    0x15d59000 - 0x15eccfe7 GLEngine ??? (???) <F0181B85-962E-508D-4912-056D87F8E96E> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0x15efe000 - 0x16135fff com.apple.ATIRadeonX1000GLDriver 1.6.10 (6.1.0) <F96F39A1-0262-D4EC-D415-D930A0C9C59D> /System/Library/Extensions/ATIRadeonX1000GLDriver.bundle/Contents/MacOS/ATIRadeonX1000GLDriver
    0x17c81000 - 0x17c85ff3 com.apple.audio.AudioIPCPlugIn 1.1.2 (1.1.2) <C36F9194-6DB6-0AA8-4839-71191EEBAC65> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/Contents/MacOS/AudioIPCPlugIn
    0x17f2a000 - 0x17f50fff libssl.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <32607000-7573-6D51-ABC3-420B4A0D6629> /usr/lib/libssl.0.9.7.dylib
    0x17ff2000 - 0x17ff8ffb com.apple.audio.AppleHDAHALPlugIn 1.8.4 (1.8.4fc3) <89AF8F46-15E4-2066-BDDB-05E92C1368D4> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
    0x18a08000 - 0x18abdfe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
    0x1aa83000 - 0x1aa95ff7 libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <C4E0D62B-4D1A-8DAD-D10B-2C055AA0479C> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    0x1aa99000 - 0x1aaa7fe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <4C9CC2D9-2F13-4465-5447-2516FCD9255B> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    0x1aebb000 - 0x1af2dfff +com.DivXInc.DivXDecoder 6.4.0 (6.4.0) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
    0x1e175000 - 0x1e368ff3 +com.elgato.mpegsupport EyeTV MPEG Support 1.2 (build 51) (1.2) <CC474A62-E06F-BFD6-8B15-8AB74B4702E6> /Library/QuickTime/EyeTV MPEG Support.component/Contents/MacOS/EyeTV MPEG Support
    0x70000000 - 0x700caffb com.apple.audio.units.Components 1.6.1 (1.6.1) <AEC44B68-A209-4093-36B0-7B740361249B> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
    0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld
    0x90003000 - 0x900b0fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <DF8E4CFA-3719-3415-0BF1-E8C5E561C3B1> /usr/lib/libobjc.A.dylib
    0x90160000 - 0x90162ff7 libRadiance.dylib ??? (???) <9358E1EF-F802-B76E-8E23-2D0695787CFB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x90163000 - 0x90598ff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
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  • KorpilKorpil
    edited April 2010
    jholstei wrote: »
    UPDATE- Here's my Crash Log. How does one post a ZIP here, anyway?

    You hit the "Go advanced" button at the bottom of the text box and then go to the attachments area.
  • madmardimadmardi
    edited April 2010
    Hey,

    I'm having the exact same problem - I can't get past that point regardless of my graphics settings...

    I've attached a copy of the crash report
  • archivisarchivis
    edited April 2010
    light_rises wrote: »
    That definitely helps a lot. :)

    So ... redownloaded, reinstalled. Both graphics quality and resolution turned down to their lowest settings. Played it in windowed mode to be on the safe side. Reloaded my last save (which is right before I need to pick up
    Bazooka Max
    ), get through the Narrator's spiel, start the title sequence, and ... crash in the same spot.

    Hmm. Some more details:

    Just as the transition to the title sequence occurs, things get pretty laggy/choppy -- even on Level 1 graphics and at 800x600. (Before that point, and in previous attempts, my MBP had no issues playing at Level 6 at 1900x1080 full screen.) It's right after the part where Max railway surfs that the screen freezes for about five seconds. Then, down goes the whole game.

    I downloaded my first copy of the episode through Firefox, then Safari on my second try. I noticed nothing unusual about the installation, nor anything in the game itself up until the point noted above.

    ... And one other weird thing I noticed: whenever I relaunched the game, that spot where I always freeze at before crashing? That image flashes breifly before the launch proceeds as usual. Huh.

    EDIT: Agh, I just thought of something, and it's related to a detail I didn't mention earlier for some crazy reason. I'm playing with my Mac hooked up to a HDTV (using a DVI-to-HDMI cable). I'm going to try getting past the title sequence again, but with the TV disconnected. That might very well do the trick ...

    EDIT 2: ... and it didn't. *sigh* I did finally manage to get a screen shot of where the game keeps freezing, though:

    frozenscreenshotofdoom.png

    I might try another download and install, but ... well, if worse comes to worse, I can play it through Boot Camp. But I do hope not. :( Suggestions?

    My game, on my 10.5 Mac Pro crashes in the same place. Finally gave up and downloaded the PC version and ran it in XP via bootcamp, worked fine. Please fix!
  • BaboTronBaboTron
    edited April 2010
    Yeah, I've got the choppy graphics thing going on, as well.


    For the record, this is the comptuer I'm playing it on:

    15" MacBook Pro 3,1 (late 2007) 2.4GHz, 4GB RAM and the 8600M GT graphics card, running OS X 10.6.x.



    I played Monkey Island on this computer at 1900x1200 on my external monitor in full-screen mode without any issues... but this game is basically unplayable to me right now.
  • Grandpa BobGrandpa Bob
    edited April 2010
    Same thing is happening to me too.

    MacBook Pro OS X 10.6.3
    2.33 GHz Intel Core 2 Duo
  • tbaker2500tbaker2500
    edited April 2010
    Same thing with me. I'd attach a crash report, but I'm getting tired of playing the intro again and again. :-)
  • Just KellyJust Kelly
    edited April 2010
    Here's my crashdump
  • kvandkvand
    edited April 2010
    Same for me, same spot during intro credits, same comment as tbaker2500 - I can't quite bring myself to play through the intro again to get a crash dump.
  • Joe_ListJoe_List
    edited April 2010
    I'm getting the same exact issue. my macbook pro is running Mac OS X 10.5.8.

    I played through the demo first to really make sure that it would run on my mac, it worked great.

    Purchased the full version, played through the prologue again, then it crashed.

    Played through the prologue a third time, saved before the bazooka shot, but it crashed in the same exact point again.

    Loaded that save point, altered the graphics quality, it crashed again.
  • Joe_ListJoe_List
    edited April 2010
    Here's my crash report, hope it helps!
  • deusmortuusdeusmortuus
    edited April 2010
    Ditto to the crashes described here. Game works fine except when switching to cutscenes and crashes at the exact same spot it has for most of the others on here (tried five times now). This seriously blows...
  • tbaker2500tbaker2500
    edited April 2010
    Ok, I wanted to play so I tried again. Here's my crash log.
    ANY word from Telltale yet on this? A little status update would be awesome.
  • deusmortuusdeusmortuus
    edited April 2010
    Still no updates, or did they give an update on a thread that I'm missing?
  • Thriftweed Fancy PantsThriftweed Fancy Pants
    edited April 2010
    Sadly, no. :(
  • deusmortuusdeusmortuus
    edited April 2010
    Well you know it's sad when I can dust off my old pc that's older than my Macbook Pro and it still plays it without much of a hitch...
  • designosaurdesignosaur
    edited April 2010
    I have the same issue - it crashes just after the title sequence. My mac is a iMac 2.16 Ghz Core 2 Duo - ATI Radeon X1600 128MB vram, 4GB ram. As the mac is from 2006 I kept the res and quality on the lower side to get it running smoothly. I played once in window mode and once in full screen but the same crash occured in both cases.

    When will there be a fix to this error? I see that it is a common problem. Will it help to download it again - will it be a newer version then?
  • madmardimadmardi
    edited April 2010
    ... I was just wondering if this way going to be addressed with an update
  • deusmortuusdeusmortuus
    edited April 2010
    What is the status on this? Is there going to be a fix for this crash?
This discussion has been closed.